How much money does a person working in Customer Service and Call Center make in Mexico?
Average Monthly Salary
24,000 MXN
( 288,000 MXN yearly)
LOW
8,900
MXN
AVERAGE
24,000
MXN
HIGH
49,500
MXN
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
A person working in Customer Service and Call Center in Mexico typically earns around 24,000 MXN. Salaries range from 8,900 MXN (lowest average) to 49,500 MXN (highest average, actual maximum salary is higher).
Salary Variance
The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Mexico exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.
Salaries for specific jobs
Customer Service and Call Center | |
Account Representative | 15,100 MXN |
Account Service Representative | 14,800 MXN |
Business Support Specialist | 21,100 MXN |
Call Center Advisor | 15,500 MXN |
|
Call Center Duty Manager | 22,300 MXN |
Call Center Manager | 39,700 MXN |
Call Center Manager | 39,900 MXN |
Call Center Quality Analyst | 24,500 MXN |
Call Center Representative | 12,700 MXN |
Call Center Representative | 12,700 MXN |
Call Center Scheduler | 13,900 MXN |
Call Center Scheduling Manager | 20,900 MXN |
Call Center Supervisor | 17,800 MXN |
Call Center Team Leader | 22,300 MXN |
Call Center Technology Specialist | 24,500 MXN |
Chatbot Copywriter | 20,800 MXN |
Chatbot Deployment Specialist | 23,500 MXN |
Chatbot Marketing Specialist | 28,400 MXN |
Chief Customer Experience and Success Officer | 50,000 MXN |
Client Engagement Specialest | 23,900 MXN |
Client Executive | 16,700 MXN |
Client Liaison Officer | 11,400 MXN |
Client Relations Manager | 44,600 MXN |
Client Relationship Executive | 40,300 MXN |
Client Relationship Manager | 47,100 MXN |
Client Service Analyst | 26,900 MXN |
Client Service Representative | 11,900 MXN |
Client Strategy Specialist | 25,800 MXN |
Contracts Specialist | 20,800 MXN |
Customer Care Officer | 12,000 MXN |
Customer Care Representative | 12,400 MXN |
Customer Center Supervisor | 14,300 MXN |
Customer Experience Analyst | 15,900 MXN |
Customer Experience Manager | 43,300 MXN |
Customer Experience Specialist | 29,300 MXN |
Customer Feedback and Insights Analyst | 28,000 MXN |
Customer Fulfillment Specialist | 25,100 MXN |
Customer Insights Analyst | 27,400 MXN |
Customer Journey Analyst | 33,700 MXN |
Customer Problem Manager | 28,500 MXN |
Customer Relations Manager | 43,900 MXN |
Customer Relations Specialist | 25,500 MXN |
Customer Relationship Management Implementation Consultant | 42,800 MXN |
Customer Retention Specialist | 36,600 MXN |
Customer Sales Representative | 12,700 MXN |
Customer Sales Support | 12,400 MXN |
Customer Service Administration | 15,400 MXN |
Customer Service Advisor | 28,400 MXN |
Customer Service Agent | 12,900 MXN |
Customer Service Associate | 12,800 MXN |
Customer Service Coordinator | 14,600 MXN |
Customer Service Country Manager | 50,500 MXN |
Customer Service Executive | 30,900 MXN |
Customer Service Manager | 46,300 MXN |
Customer Service Manager | 43,600 MXN |
Customer Service Officer | 13,100 MXN |
Customer Service Operations Manager | 47,400 MXN |
Customer Service Quality Assurance Analyst | 43,600 MXN |
Customer Service Representative | 12,600 MXN |
Customer Service Sales Support | 12,600 MXN |
Customer Service Specialist | 12,300 MXN |
Customer Service Supervisor | 19,700 MXN |
Customer Service Team Leader | 29,300 MXN |
Customer Service Trainer | 22,700 MXN |
Customer Service Working Supervisor | 22,100 MXN |
Customer Solutions Representative | 27,000 MXN |
Customer Success Manager | 40,600 MXN |
Customer Success Specialist | 27,100 MXN |
Customer Support Agent | 12,600 MXN |
Dispute Resolution Specialist | 22,300 MXN |
Field Service Representative | 13,500 MXN |
Guest Relations Officer | 9,880 MXN |
Guest Service Agent | 9,670 MXN |
Inbound Call Center Representative | 12,200 MXN |
Inbound Sales Representative | 13,000 MXN |
Internet Banking Supervisor | 42,000 MXN |
Lead Administrator | 25,000 MXN |
Live Chat Agent | 14,900 MXN |
Logistics Coordinator | 14,400 MXN |
Onboarding Specialist | 27,300 MXN |
Operations Support Manager | 38,700 MXN |
Real Time Analyst | 26,100 MXN |
Regional Account Manager | 40,100 MXN |
Remote Customer Service Representative | 18,600 MXN |
Remote Customer Support Agent | 17,600 MXN |
Service Administrator | 20,800 MXN |
Service Delivery Manager | 40,700 MXN |
Service Writer | 11,000 MXN |
Social Media Customer Support Specialist | 24,000 MXN |
Sourcing Assistant | 8,760 MXN |
Telephone Operator | 9,190 MXN |
User Experience Researcher | 28,100 MXN |
Vendor Administration Specialist | 15,900 MXN |
Voice Of The Customer Analyst | 23,100 MXN |
Workforce Manager | 27,500 MXN |
Customer Service and Call Center Jobs Pay Scale and Salaries in Mexico
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/customer-service-and-call-center/median-and-salary-distribution-monthly-mexico-customer-service-and-call-center.jpg Salary Structure and Pay Scale Comparison
5% of people earn
24,900 MXN or more
10% of people earn
20,900 to 24,900 MXN
20% of people earn
12,000 MXN or less
65% of people earn
12,000 to 20,900 MXN
Minimum Salary 8,900 MXN |
Median 21,500 MXN |
Maximum 49,500 MXN |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
All salary figures displayed here are per month except when noted otherwise.
Salary Range, Minimum Wage, and Starting Salary
Salaries in Customer Service and Call Center in Mexico range from 8,900 MXN (starting average salary) to 49,500 MXN (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.
Median Salary
The median income in the field of Customer Service and Call Center is 21,500 MXN, implying that half of the workforce in Mexico earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.
Percentiles and Salary Scale
Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Mexico earn less than 16,600 MXN, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 26,300 MXN, while 25% earn more than that.
Pay Scale Structure
Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Mexico. The analysis revealed that roughly 65% of all reported salaries fell within the range of 12,000 MXN to 20,900 MXN. Approximately 20% of salaries were below the 12,000 MXN mark, while 10% ranged from 20,900 MXN to 24,900 MXN. Only 5% of individuals earned a gross salary of 24,900 MXN or higher.
Salary Comparison by Years of Experience
How does a person's salary progress over time?
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/images/salary-by-experience.jpg The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.
Generally speaking, employees in Customer Service and Call Center in Mexico having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
“ On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark. ”
Salary Comparison By Education
How does the education level affect your salary?
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/images/salary-comparison-by-education.jpg Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?
We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Mexico, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Mexico costs anywhere from 167,000 MXN to 500,000 MXN and lasts approximately two years. That is quite an investment.
Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.
Salary and Compensation Comparison By Gender / Customer Service and Call Center / Mexico
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/customer-service-and-call-center/salary-comparison-by-gender-monthly-mexico-customer-service-and-call-center.jpg Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Mexico, the average difference between the salary of male and female employees is 14%.
Male | | 25,700 MXN |
Female | -12% | 22,500 MXN |
Percentage increase and decrease are relative to the previous value
Salary Comparison By Gender in Mexico for all Careers
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/salary-comparison-by-gender-monthly-mexico.jpg
Average Annual Salary Increment Percentage / Customer Service and Call Center / Mexico
How much are annual salary increments in Mexico for individuals working in Customer Service and Call Center? How often do employees get salary raises?
Professionals working in Customer Service and Call Center in Mexico are likely to observe a salary increase of approximately 8% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/customer-service-and-call-center/annual-salary-increment-rate-mexico-customer-service-and-call-center.jpg The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.
Mexico / All Professions
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/annual-salary-increment-rate-mexico.jpg The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
“The average salary increase in one year (12 months) in Mexico is 5%.”
Worldwide Salary Raises: All Countries and All Jobs
Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/images/salary-increment-world.jpg Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service and Call Center / Mexico
How much and how often are bonuses being awarded?Share This Chart Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/customer-service-and-call-center/annual-salary-bonus-rate-mexico-customer-service-and-call-center.jpg
49% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.
Received Bonus | | 51% |
No Bonus | | 49% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: A graphics designer working for a graphics designing company. | Example: A graphic designer in the marketing department of a hospital. |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
“Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.”
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Hourly Average Wage / Customer Service and Call Center / Mexico
140 MXN
per hour The average hourly wage (pay per hour) in Customer Service and Call Center in Mexico is 140 MXN.This is the rate they get paid for every worked hour.
Hourly Wage = Annual Salary / ( 52 x 5 x 8 )
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working in Customer Service and Call Center in Mexico is 51 MXN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary Comparison By City
Acapulco | 28,200 MXN |
Acuna | 24,000 MXN |
Aguascalientes | 28,700 MXN |
Boca del Rio | 21,200 MXN |
Buenavista | 23,200 MXN |
Campeche | 23,700 MXN |
Cancun | 28,100 MXN |
Celaya | 25,800 MXN |
Chalco | 22,100 MXN |
Chetumal | 21,700 MXN |
Chicoloapan | 22,100 MXN |
Chihuahua | 32,100 MXN |
Chilpancingo | 22,900 MXN |
Chimalhuacan | 27,900 MXN |
Cholula de Rivadabia | 22,500 MXN |
Ciudad Apodaca | 27,000 MXN |
Ciudad del Carmen | 22,200 MXN |
Ciudad Juarez | 22,000 MXN |
Ciudad Lopez Mateos | 27,100 MXN |
Ciudad Obregon | 25,500 MXN |
Ciudad Santa Catarina | 24,900 MXN |
Ciudad Valles | 20,600 MXN |
Ciudad Victoria | 25,200 MXN |
Coacalco | 25,000 MXN |
Coatzacoalcos | 23,800 MXN |
Colima | 21,000 MXN |
Cordoba | 21,000 MXN |
Cuautitlan Izcalli | 27,000 MXN |
Cuautla | 21,300 MXN |
Cuernavaca | 25,500 MXN |
Culiacan | 29,100 MXN |
Delicias | 20,500 MXN |
Durango | 27,400 MXN |
Ecatepec de Morelos | 32,800 MXN |
Ensenada | 25,100 MXN |
Fresnillo | 20,100 MXN |
General Escobedo | 26,100 MXN |
Gomez Palacio | 24,700 MXN |
Guadalajara | 32,600 MXN |
Guadalupe | 27,900 MXN |
Guaymas | 19,800 MXN |
Hermosillo | 28,600 MXN |
Hidalgo del Parral | 19,500 MXN |
Iguala | 20,200 MXN |
Irapuato | 26,400 MXN |
Ixtapaluca | 25,400 MXN |
Jiutepec | 22,000 MXN |
La Paz | 23,800 MXN |
Leon | 32,500 MXN |
Los Mochis | 24,800 MXN |
Los Reyes la Paz | 24,600 MXN |
Manzanillo | 20,700 MXN |
Matamoros | 26,700 MXN |
Mazatlan | 26,100 MXN |
Merida | 28,600 MXN |
Metepec | 23,400 MXN |
Mexicali | 28,300 MXN |
Mexico City | 32,800 MXN |
Minatitlan | 19,700 MXN |
Monclova | 23,400 MXN |
Monterrey | 32,200 MXN |
Morelia | 27,500 MXN |
Naucalpan | 31,800 MXN |
Navojoa | 19,500 MXN |
Nezahualcoyotl | 32,000 MXN |
Nogales | 23,000 MXN |
Nuevo Laredo | 26,200 MXN |
Oaxaca | 24,200 MXN |
Ojo de Agua | 24,200 MXN |
Orizaba | 19,900 MXN |
Pachuca | 24,100 MXN |
Piedras Negras | 21,400 MXN |
Playa del Carmen | 21,600 MXN |
Poza Rica | 22,400 MXN |
Puebla | 32,600 MXN |
Puerto Vallarta | 23,100 MXN |
Queretaro | 27,800 MXN |
Reynosa | 27,400 MXN |
Salamanca | 21,800 MXN |
Saltillo | 28,600 MXN |
San Cristobal de las Casas | 22,600 MXN |
San Juan del Rio | 20,800 MXN |
San Luis Potosi | 28,200 MXN |
San Luis Rio Colorado | 21,900 MXN |
San Nicolas de los Garza | 26,600 MXN |
San Pablo de las Salinas | 22,700 MXN |
San Pedro Garza Garcia | 19,800 MXN |
Soledad de Graciano Sanchez | 24,100 MXN |
Tampico | 25,100 MXN |
Tapachula | 22,800 MXN |
Tehuacan | 24,000 MXN |
Tepic | 25,600 MXN |
Tijuana | 32,400 MXN |
Tlalnepantla de Baz | 27,800 MXN |
Tlaquepaque | 27,400 MXN |
Toluca | 26,900 MXN |
Tonala | 26,300 MXN |
Torreon | 27,600 MXN |
Tuxtla Gutierrez | 27,200 MXN |
Uruapan | 24,500 MXN |
Veracruz | 26,500 MXN |
Villa Nicolas Romero | 24,900 MXN |
Villahermosa | 26,000 MXN |
Xalapa | 26,500 MXN |
Xico | 25,800 MXN |
Zacatecas | 20,300 MXN |
Zamora de Hidalgo | 20,700 MXN |
Zapopan | 32,300 MXN |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Mexico is 9% on average across all career fields.
Private Sector | | 32,000 MXN |
Public Sector | +9% | 34,800 MXN |
Percentage increase and decrease are relative to the previous value
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary in Customer Service and Call Center in Mexico?
A good and competitive compensation would range anywhere between 21,500 MXN and 26,300 MXN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for jobs in Customer Service and Call Center in Mexico ranges from 8,900 MXN to 16,600 MXN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary