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Customer Service and Call Center Average Salaries in New Zealand 2024

How much money does a person working in Customer Service and Call Center make in New Zealand?


Average Yearly Salary
70,300 NZD
( 5,860 NZD monthly)

LOW
26,100
NZD
AVERAGE
70,300
NZD
HIGH
145,000
NZD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in New Zealand typically earns around 70,300 NZD. Salaries range from 26,100 NZD (lowest average) to 145,000 NZD (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in New Zealand exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative44,300 NZD
Account Service Representative42,300 NZD
Business Support Specialist62,600 NZD
Call Center Advisor48,700 NZD
Call Center Duty Manager62,400 NZD
Call Center Manager119,000 NZD
Call Center Manager122,000 NZD
Call Center Quality Analyst68,800 NZD
Call Center Representative36,400 NZD
Call Center Representative35,500 NZD
Call Center Scheduler40,300 NZD
Call Center Scheduling Manager61,700 NZD
Call Center Supervisor51,400 NZD
Call Center Team Leader60,400 NZD
Call Center Technology Specialist72,700 NZD
Chatbot Copywriter64,400 NZD
Chatbot Deployment Specialist67,000 NZD
Chatbot Marketing Specialist83,500 NZD
Chief Customer Experience and Success Officer139,000 NZD
Client Engagement Specialest69,000 NZD
Client Executive49,100 NZD
Client Liaison Officer35,600 NZD
Client Relations Manager135,000 NZD
Client Relationship Executive120,000 NZD
Client Relationship Manager132,000 NZD
Client Service Analyst73,800 NZD
Client Service Representative37,400 NZD
Client Strategy Specialist79,400 NZD
Contracts Specialist57,600 NZD
Customer Care Officer36,400 NZD
Customer Care Representative35,800 NZD
Customer Center Supervisor42,600 NZD
Customer Experience Analyst46,000 NZD
Customer Experience Manager134,000 NZD
Customer Experience Specialist78,200 NZD
Customer Feedback and Insights Analyst83,400 NZD
Customer Fulfillment Specialist75,300 NZD
Customer Insights Analyst75,500 NZD
Customer Journey Analyst102,000 NZD
Customer Problem Manager80,800 NZD
Customer Relations Manager126,000 NZD
Customer Relations Specialist79,000 NZD
Customer Relationship Management Implementation Consultant119,000 NZD
Customer Retention Specialist103,000 NZD
Customer Sales Representative37,100 NZD
Customer Sales Support36,900 NZD
Customer Service Administration46,400 NZD
Customer Service Advisor78,800 NZD
Customer Service Agent35,800 NZD
Customer Service Associate36,500 NZD
Customer Service Coordinator41,000 NZD
Customer Service Country Manager145,000 NZD
Customer Service Executive82,100 NZD
Customer Service Manager130,000 NZD
Customer Service Manager130,000 NZD
Customer Service Officer34,600 NZD
Customer Service Operations Manager136,000 NZD
Customer Service Quality Assurance Analyst115,000 NZD
Customer Service Representative34,600 NZD
Customer Service Sales Support33,200 NZD
Customer Service Specialist36,500 NZD
Customer Service Supervisor53,400 NZD
Customer Service Team Leader81,900 NZD
Customer Service Trainer64,200 NZD
Customer Service Working Supervisor60,100 NZD
Customer Solutions Representative82,700 NZD
Customer Success Manager117,000 NZD
Customer Success Specialist77,000 NZD
Customer Support Agent35,300 NZD
Dispute Resolution Specialist61,600 NZD
Field Service Representative36,800 NZD
Guest Relations Officer27,600 NZD
Guest Service Agent29,200 NZD
Inbound Call Center Representative37,400 NZD
Inbound Sales Representative36,000 NZD
Internet Banking Supervisor116,000 NZD
Lead Administrator74,100 NZD
Live Chat Agent42,600 NZD
Logistics Coordinator38,300 NZD
Onboarding Specialist77,400 NZD
Operations Support Manager107,000 NZD
Real Time Analyst74,500 NZD
Regional Account Manager118,000 NZD
Remote Customer Service Representative52,000 NZD
Remote Customer Support Agent49,700 NZD
Service Administrator57,600 NZD
Service Delivery Manager118,000 NZD
Service Writer30,700 NZD
Social Media Customer Support Specialist72,700 NZD
Sourcing Assistant25,500 NZD
Telephone Operator27,800 NZD
User Experience Researcher84,800 NZD
Vendor Administration Specialist47,000 NZD
Voice Of The Customer Analyst67,700 NZD
Workforce Manager73,600 NZD


Customer Service and Call Center Jobs Pay Scale and Salaries in New Zealand

Median and salary distribution New Zealand Customer Service and Call Center yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
71,300 NZD or more
10% of people earn
59,800 to 71,300 NZD
20% of people earn
34,500 NZD or less
65% of people earn
34,500 to 59,800 NZD
Minimum Salary
26,100 NZD
Median
61,800 NZD
Maximum
145,000 NZD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in New Zealand range from 26,100 NZD (starting average salary) to 145,000 NZD (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 61,800 NZD, implying that half of the workforce in New Zealand earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in New Zealand earn less than 47,600 NZD, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 75,400 NZD, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in New Zealand. The analysis revealed that roughly 65% of all reported salaries fell within the range of 34,500 NZD to 59,800 NZD. Approximately 20% of salaries were below the 34,500 NZD mark, while 10% ranged from 59,800 NZD to 71,300 NZD. Only 5% of individuals earned a gross salary of 71,300 NZD or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in New Zealand having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in New Zealand, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in New Zealand costs anywhere from 40,700 NZD to 122,000 NZD and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / New Zealand

Salary comparison by gender New Zealand Customer Service and Call Center yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in New Zealand, the average difference between the salary of male and female employees is 5%.

Male
71,900 NZD
Female-5%
68,400 NZD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in New Zealand for all Careers

Salary comparison by gender yearly New Zealand
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Average Annual Salary Increment Percentage / Customer Service and Call Center / New Zealand

How much are annual salary increments in New Zealand for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in New Zealand are likely to observe a salary increase of approximately 8% every 15 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate New Zealand Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

New Zealand / All Professions

Annual Salary Increment Rate New Zealand
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in New Zealand is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / New Zealand

How much and how often are bonuses being awarded?Annual Salary Bonus Rate New Zealand Customer Service and Call Center
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49% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
51%
No Bonus
49%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / New Zealand


34 NZD per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in New Zealand is 34 NZD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in New Zealand is 13 NZD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Auckland78,000 NZD
Christchurch74,500 NZD
Hamilton67,600 NZD
Rotorua64,500 NZD
Wellington71,800 NZD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in New Zealand is 5% on average across all career fields.

Private Sector
94,900 NZD
Public Sector+5%
99,900 NZD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in New Zealand?

A good and competitive compensation would range anywhere between 61,800 NZD and 75,400 NZD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in New Zealand ranges from 26,100 NZD to 47,600 NZD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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