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Customer Service Manager Average Salary in Philippines 2024

How much money does a person working as Customer Service Manager make in Philippines?


Average Monthly Salary
60,900 PHP
( 731,000 PHP yearly)

LOW
28,000
PHP
AVERAGE
60,900
PHP
HIGH
96,800
PHP
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in Philippines typically earns around 60,900 PHP. Salaries range from 28,000 PHP (lowest) to 96,800 PHP (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Philippines vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in Philippines

Median and salary distribution Philippines Customer Service Manager monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
57,800 PHP or more
10% of people earn
50,600 to 57,800 PHP
20% of people earn
34,900 PHP or less
65% of people earn
34,900 to 50,600 PHP
Minimum Salary
28,000 PHP
Median
58,200 PHP
Maximum
96,800 PHP




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in Philippines range from 28,000 PHP (starting salary) to 96,800 PHP (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 58,200 PHP, half of the professionals who work as Customer Service Manager in Philippines earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Philippines earn less than 46,900 PHP, while 75% earn more. Similarly, the chart shows that 75% earn less than 67,100 PHP while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Philippines compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 34,900 PHP to 50,600 PHP. About 20% of salaries are below the 34,900 PHP mark, while 10% fall within the range of 50,600 PHP to 57,800 PHP. Only 5% of individuals have salaries exceeding 57,800 PHP.

Salary Comparison by Years of Experience / Customer Service Manager / Philippines

How do experience and age affect pay?

0 - 2 Years
31,800 PHP
2 - 5 Years+34%
42,500 PHP
5 - 10 Years+48%
62,800 PHP
10 - 15 Years+22%
76,500 PHP
15 - 20 Years+9%
83,400 PHP
20+ Years+8%
90,300 PHP
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Philippines Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 31,800 PHP.

While someone with an experience level between two and five years is expected to earn 42,500 PHP, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 62,800 PHP, 48% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 76,500 PHP, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 83,400 PHP, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 90,300 PHP, 8% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Manager / Philippines

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
39,000 PHP
Certificate or Diploma+18%
45,900 PHP
Bachelor's Degree+45%
66,600 PHP
Master's Degree+31%
87,200 PHP
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Philippines Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 39,000 PHP.


Level 2: Certificate or Diploma

At this level, the average salary becomes 45,900 PHP, 18% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 66,600 PHP, 45% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 87,200 PHP, 31% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Philippines costs anywhere from 224,000 PHP to 671,000 PHP and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Manager / Philippines

Salary comparison by gender Philippines Customer Service Manager monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Philippines, the average difference between the salary of male and female employees is 15%.

Male
65,100 PHP
Female-13%
56,700 PHP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Philippines for all Careers

Salary comparison by gender monthly Philippines
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Average Annual Salary Increment Percentage / Customer Service Manager / Philippines

How much are annual salary increments in Philippines for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in Philippines are likely to observe a salary increase of approximately 11% every 20 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Philippines Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Philippines / All Professions

Annual Salary Increment Rate Philippines
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Philippines is 5%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / Philippines

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Philippines Customer Service Manager
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17% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 83% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
83%
No Bonus
17%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / Philippines


350 PHP per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in Philippines is 350 PHP.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in Philippines is 160 PHP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative20,400 PHP-67%
Account Service Representative19,000 PHP-69%
Business Support Specialist26,400 PHP-57%
Call Center Advisor21,700 PHP-64%
Call Center Duty Manager27,400 PHP-55%
Call Center Manager52,600 PHP-14%
Call Center Quality Analyst33,500 PHP-45%
Call Center Representative15,600 PHP-74%
Call Center Scheduler18,300 PHP-70%
Call Center Scheduling Manager28,500 PHP-53%
Call Center Supervisor23,300 PHP-62%
Call Center Team Leader28,400 PHP-53%
Call Center Technology Specialist33,900 PHP-44%
Chatbot Copywriter28,300 PHP-54%
Chatbot Deployment Specialist29,900 PHP-51%
Chatbot Marketing Specialist38,500 PHP-37%
Chief Customer Experience and Success Officer60,500 PHP-1%
Client Engagement Specialest31,300 PHP-49%
Client Executive22,600 PHP-63%
Client Liaison Officer15,700 PHP-74%
Client Relations Manager57,800 PHP-5%
Client Relationship Executive50,900 PHP-16%
Client Relationship Manager57,500 PHP-6%
Client Service Analyst35,100 PHP-42%
Client Service Representative16,700 PHP-73%
Client Strategy Specialist34,700 PHP-43%
Contracts Specialist27,600 PHP-55%
Customer Care Officer15,600 PHP-74%
Customer Care Representative16,200 PHP-73%
Customer Center Supervisor19,800 PHP-67%
Customer Experience Analyst20,900 PHP-66%
Customer Experience Manager58,900 PHP-3%
Customer Experience Specialist36,200 PHP-41%
Customer Feedback and Insights Analyst38,900 PHP-36%
Customer Fulfillment Specialist32,000 PHP-47%
Customer Insights Analyst36,000 PHP-41%
Customer Journey Analyst43,700 PHP-28%
Customer Problem Manager35,900 PHP-41%
Customer Relations Manager57,000 PHP-6%
Customer Relations Specialist34,700 PHP-43%
Customer Relationship Management Implementation Consultant51,700 PHP-15%
Customer Retention Specialist50,500 PHP-17%
Customer Sales Representative17,000 PHP-72%
Customer Sales Support17,200 PHP-72%
Customer Service Administration19,900 PHP-67%
Customer Service Advisor34,300 PHP-44%
Customer Service Agent15,600 PHP-74%
Customer Service Associate16,300 PHP-73%
Customer Service Coordinator20,100 PHP-67%
Customer Service Country Manager65,100 PHP+7%
Customer Service Executive37,800 PHP-38%
Customer Service Manager57,400 PHP-6%
Customer Service Officer15,800 PHP-74%
Customer Service Operations Manager61,200 PHP+0%
Customer Service Quality Assurance Analyst52,600 PHP-14%
Customer Service Representative16,400 PHP-73%
Customer Service Sales Support15,200 PHP-75%
Customer Service Specialist16,900 PHP-72%
Customer Service Supervisor25,100 PHP-59%
Customer Service Team Leader35,800 PHP-41%
Customer Service Trainer28,500 PHP-53%
Customer Service Working Supervisor28,300 PHP-54%
Customer Solutions Representative35,900 PHP-41%
Customer Success Manager53,200 PHP-13%
Customer Success Specialist34,300 PHP-44%
Customer Support Agent15,500 PHP-75%
Dispute Resolution Specialist29,500 PHP-52%
Field Service Representative17,400 PHP-71%
Guest Relations Officer13,400 PHP-78%
Guest Service Agent12,500 PHP-79%
Inbound Call Center Representative16,400 PHP-73%
Inbound Sales Representative15,600 PHP-74%
Internet Banking Supervisor50,000 PHP-18%
Lead Administrator34,400 PHP-44%
Live Chat Agent19,100 PHP-69%
Logistics Coordinator17,700 PHP-71%
Onboarding Specialist34,400 PHP-44%
Operations Support Manager46,800 PHP-23%
Real Time Analyst33,400 PHP-45%
Regional Account Manager54,300 PHP-11%
Remote Customer Service Representative22,700 PHP-63%
Remote Customer Support Agent22,100 PHP-64%
Service Administrator25,000 PHP-59%
Service Delivery Manager53,800 PHP-12%
Service Writer13,400 PHP-78%
Social Media Customer Support Specialist31,300 PHP-49%
Sourcing Assistant11,700 PHP-81%
Telephone Operator11,900 PHP-80%
User Experience Researcher36,300 PHP-40%
Vendor Administration Specialist21,700 PHP-64%
Voice Of The Customer Analyst31,100 PHP-49%
Workforce Manager34,200 PHP-44%

Salary Comparison By City

CityAverage Salary
Cebu67,800 PHP
Manila68,500 PHP

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Philippines is 12% on average across all career fields.

Private Sector
42,300 PHP
Public Sector+12%
47,300 PHP
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in Philippines?

A good and competitive compensation would range anywhere between 58,200 PHP and 67,100 PHP. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in Philippines ranges from 28,000 PHP to 46,900 PHP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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