A person working as Customer Service Manager in Portugal typically earns around 3,610 EUR. Salaries range from 1,770 EUR (lowest) to 5,640 EUR (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Portugal vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 1,770 EUR |
Median 3,370 EUR |
Maximum 5,640 EUR |
Salaries for the position Customer Service Manager in Portugal range from 1,770 EUR (starting salary) to 5,640 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 3,370 EUR, half of the professionals who work as Customer Service Manager in Portugal earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Portugal earn less than 2,760 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 3,860 EUR while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Portugal compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 2,100 EUR to 2,960 EUR. About 20% of salaries are below the 2,100 EUR mark, while 10% fall within the range of 2,960 EUR to 3,350 EUR. Only 5% of individuals have salaries exceeding 3,350 EUR.
0 - 2 Years | 2,100 EUR | |
2 - 5 Years | +29% | 2,700 EUR |
5 - 10 Years | +38% | 3,720 EUR |
10 - 15 Years | +24% | 4,610 EUR |
15 - 20 Years | +7% | 4,940 EUR |
20+ Years | +7% | 5,270 EUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 2,100 EUR.
While someone with an experience level between two and five years is expected to earn 2,700 EUR, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 3,720 EUR, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 4,610 EUR, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 4,940 EUR, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 5,270 EUR, 7% more than people with fifteen to twenty years of experience.
High School | 2,620 EUR | |
Certificate or Diploma | +15% | 3,010 EUR |
Bachelor's Degree | +35% | 4,050 EUR |
Master's Degree | +26% | 5,100 EUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Employees at this education level have an average salary of 2,620 EUR.
At this level, the average salary becomes 3,010 EUR, 15% more than the previous level.
At this level, the average salary becomes 4,050 EUR, 35% more than the previous level.
At this level, the average salary becomes 5,100 EUR, 26% more than the previous level.
A Master's degree program or any post-graduate program in Portugal costs anywhere from 13,800 EUR to 41,400 EUR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Portugal, the average difference between the salary of male and female employees is 5%.
Male | 3,700 EUR | |
Female | -5% | 3,520 EUR |
Individuals working as Customer Service Manager in Portugal are likely to observe a salary increase of approximately 12% every 18 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
18% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 82% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.
Received Bonus | 82% | |
No Bonus | 18% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Manager in Portugal is 10 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 1,180 EUR | -67% |
Account Service Representative | 1,190 EUR | -67% |
Business Support Specialist | 1,760 EUR | -51% |
Call Center Advisor | 1,280 EUR | -65% |
Call Center Duty Manager | 1,770 EUR | -51% |
Call Center Manager | 3,390 EUR | -6% |
Call Center Quality Analyst | 1,930 EUR | -47% |
Call Center Representative | 1,040 EUR | -71% |
Call Center Scheduler | 1,170 EUR | -68% |
Call Center Scheduling Manager | 1,660 EUR | -54% |
Call Center Supervisor | 1,410 EUR | -61% |
Call Center Team Leader | 1,650 EUR | -54% |
Call Center Technology Specialist | 2,000 EUR | -45% |
Chatbot Copywriter | 1,740 EUR | -52% |
Chatbot Deployment Specialist | 1,850 EUR | -49% |
Chatbot Marketing Specialist | 2,390 EUR | -34% |
Chief Customer Experience and Success Officer | 3,860 EUR | +7% |
Client Engagement Specialest | 1,890 EUR | -48% |
Client Executive | 1,370 EUR | -62% |
Client Liaison Officer | 970 EUR | -73% |
Client Relations Manager | 3,680 EUR | +2% |
Client Relationship Executive | 3,090 EUR | -14% |
Client Relationship Manager | 3,430 EUR | -5% |
Client Service Analyst | 2,140 EUR | -41% |
Client Service Representative | 980 EUR | -73% |
Client Strategy Specialist | 2,120 EUR | -41% |
Contracts Specialist | 1,710 EUR | -53% |
Customer Care Officer | 980 EUR | -73% |
Customer Care Representative | 960 EUR | -73% |
Customer Center Supervisor | 1,260 EUR | -65% |
Customer Experience Analyst | 1,280 EUR | -65% |
Customer Experience Manager | 3,630 EUR | +0% |
Customer Experience Specialist | 2,210 EUR | -39% |
Customer Feedback and Insights Analyst | 2,470 EUR | -32% |
Customer Fulfillment Specialist | 1,960 EUR | -46% |
Customer Insights Analyst | 2,210 EUR | -39% |
Customer Journey Analyst | 2,780 EUR | -23% |
Customer Problem Manager | 2,260 EUR | -37% |
Customer Relations Manager | 3,600 EUR | -0% |
Customer Relations Specialist | 2,140 EUR | -41% |
Customer Relationship Management Implementation Consultant | 3,310 EUR | -8% |
Customer Retention Specialist | 2,930 EUR | -19% |
Customer Sales Representative | 970 EUR | -73% |
Customer Sales Support | 1,090 EUR | -70% |
Customer Service Administration | 1,270 EUR | -65% |
Customer Service Advisor | 2,190 EUR | -39% |
Customer Service Agent | 1,000 EUR | -72% |
Customer Service Associate | 1,030 EUR | -71% |
Customer Service Coordinator | 1,160 EUR | -68% |
Customer Service Country Manager | 4,180 EUR | +16% |
Customer Service Executive | 2,470 EUR | -32% |
Customer Service Manager | 3,610 EUR | -0% |
Customer Service Officer | 1,020 EUR | -72% |
Customer Service Operations Manager | 3,930 EUR | +9% |
Customer Service Quality Assurance Analyst | 3,390 EUR | -6% |
Customer Service Representative | 980 EUR | -73% |
Customer Service Sales Support | 980 EUR | -73% |
Customer Service Specialist | 990 EUR | -73% |
Customer Service Supervisor | 1,580 EUR | -56% |
Customer Service Team Leader | 2,130 EUR | -41% |
Customer Service Trainer | 1,890 EUR | -48% |
Customer Service Working Supervisor | 1,660 EUR | -54% |
Customer Solutions Representative | 2,330 EUR | -36% |
Customer Success Manager | 3,380 EUR | -6% |
Customer Success Specialist | 2,120 EUR | -41% |
Customer Support Agent | 1,010 EUR | -72% |
Dispute Resolution Specialist | 1,780 EUR | -51% |
Field Service Representative | 1,030 EUR | -71% |
Guest Relations Officer | 770 EUR | -79% |
Guest Service Agent | 780 EUR | -78% |
Inbound Call Center Representative | 1,000 EUR | -72% |
Inbound Sales Representative | 990 EUR | -73% |
Internet Banking Supervisor | 3,150 EUR | -13% |
Lead Administrator | 2,170 EUR | -40% |
Live Chat Agent | 1,190 EUR | -67% |
Logistics Coordinator | 1,150 EUR | -68% |
Onboarding Specialist | 2,110 EUR | -42% |
Operations Support Manager | 2,990 EUR | -17% |
Real Time Analyst | 1,980 EUR | -45% |
Regional Account Manager | 3,290 EUR | -9% |
Remote Customer Service Representative | 1,360 EUR | -62% |
Remote Customer Support Agent | 1,460 EUR | -60% |
Service Administrator | 1,580 EUR | -56% |
Service Delivery Manager | 3,440 EUR | -5% |
Service Writer | 800 EUR | -78% |
Social Media Customer Support Specialist | 1,960 EUR | -46% |
Sourcing Assistant | 700 EUR | -81% |
Telephone Operator | 740 EUR | -80% |
User Experience Researcher | 2,310 EUR | -36% |
Vendor Administration Specialist | 1,260 EUR | -65% |
Voice Of The Customer Analyst | 1,870 EUR | -48% |
Workforce Manager | 2,100 EUR | -42% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Portugal is 6% on average across all career fields.
Private Sector | 2,690 EUR | |
Public Sector | +6% | 2,850 EUR |
A good and competitive compensation would range anywhere between 3,370 EUR and 3,860 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Manager in Portugal ranges from 1,770 EUR to 2,760 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
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