A person working as Customer Service Representative in Sri Lanka typically earns around 36,300 LKR. Salaries range from 16,700 LKR (lowest) to 57,800 LKR (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Sri Lanka vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 16,700 LKR |
Median 34,700 LKR |
Maximum 57,800 LKR |
Salaries for the position Customer Service Representative in Sri Lanka range from 16,700 LKR (starting salary) to 57,800 LKR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 34,700 LKR, half of the professionals who work as Customer Service Representative in Sri Lanka earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Sri Lanka earn less than 28,000 LKR, while 75% earn more. Similarly, the chart shows that 75% earn less than 40,000 LKR while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Sri Lanka compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 20,800 LKR to 30,200 LKR. About 20% of salaries are below the 20,800 LKR mark, while 10% fall within the range of 30,200 LKR to 34,500 LKR. Only 5% of individuals have salaries exceeding 34,500 LKR.
0 - 2 Years | 19,000 LKR | |
2 - 5 Years | +34% | 25,300 LKR |
5 - 10 Years | +48% | 37,400 LKR |
10 - 15 Years | +22% | 45,700 LKR |
15 - 20 Years | +9% | 49,800 LKR |
20+ Years | +8% | 53,900 LKR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 19,000 LKR.
While someone with an experience level between two and five years is expected to earn 25,300 LKR, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 37,400 LKR, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 45,700 LKR, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 49,800 LKR, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 53,900 LKR, 8% more than people with fifteen to twenty years of experience.
High School | 21,600 LKR | |
Certificate or Diploma | +57% | 34,000 LKR |
Bachelor's Degree | +68% | 56,900 LKR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Employees at this education level have an average salary of 21,600 LKR.
At this level, the average salary becomes 34,000 LKR, 57% more than the previous level.
At this level, the average salary becomes 56,900 LKR, 68% more than the previous level.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Sri Lanka, the average difference between the salary of male and female employees is 14%.
Male | 33,500 LKR | |
Female | +17% | 39,200 LKR |
Individuals working as Customer Service Representative in Sri Lanka are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
Received Bonus | 56% | |
No Bonus | 44% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Representative in Sri Lanka is 96 LKR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 43,300 LKR | +19% |
Account Service Representative | 40,900 LKR | +13% |
Business Support Specialist | 56,300 LKR | +55% |
Call Center Advisor | 46,500 LKR | +28% |
Call Center Duty Manager | 62,700 LKR | +73% |
Call Center Manager | 116,000 LKR | +220% |
Call Center Quality Analyst | 69,600 LKR | +92% |
Call Center Representative | 35,600 LKR | -2% |
Call Center Scheduler | 40,700 LKR | +12% |
Call Center Scheduling Manager | 59,200 LKR | +63% |
Call Center Supervisor | 50,300 LKR | +38% |
Call Center Team Leader | 60,800 LKR | +67% |
Call Center Technology Specialist | 67,100 LKR | +85% |
Chatbot Copywriter | 61,600 LKR | +70% |
Chatbot Deployment Specialist | 67,200 LKR | +85% |
Chatbot Marketing Specialist | 83,600 LKR | +130% |
Chief Customer Experience and Success Officer | 131,000 LKR | +260% |
Client Engagement Specialest | 67,500 LKR | +86% |
Client Executive | 50,500 LKR | +39% |
Client Liaison Officer | 33,400 LKR | -8% |
Client Relations Manager | 121,000 LKR | +230% |
Client Relationship Executive | 117,000 LKR | +220% |
Client Relationship Manager | 131,000 LKR | +260% |
Client Service Analyst | 75,600 LKR | +110% |
Client Service Representative | 35,800 LKR | -1% |
Client Strategy Specialist | 77,300 LKR | +110% |
Contracts Specialist | 56,800 LKR | +56% |
Customer Care Officer | 36,300 LKR | -0% |
Customer Care Representative | 35,900 LKR | -1% |
Customer Center Supervisor | 40,200 LKR | +11% |
Customer Experience Analyst | 44,200 LKR | +22% |
Customer Experience Manager | 128,000 LKR | +250% |
Customer Experience Specialist | 78,900 LKR | +120% |
Customer Feedback and Insights Analyst | 78,900 LKR | +120% |
Customer Fulfillment Specialist | 72,100 LKR | +98% |
Customer Insights Analyst | 75,900 LKR | +110% |
Customer Journey Analyst | 91,600 LKR | +150% |
Customer Problem Manager | 80,500 LKR | +120% |
Customer Relations Manager | 120,000 LKR | +230% |
Customer Relations Specialist | 75,500 LKR | +110% |
Customer Relationship Management Implementation Consultant | 112,000 LKR | +210% |
Customer Retention Specialist | 103,000 LKR | +180% |
Customer Sales Representative | 33,400 LKR | -8% |
Customer Sales Support | 34,900 LKR | -4% |
Customer Service Administration | 41,800 LKR | +15% |
Customer Service Advisor | 74,400 LKR | +100% |
Customer Service Agent | 33,800 LKR | -7% |
Customer Service Associate | 35,800 LKR | -1% |
Customer Service Coordinator | 40,700 LKR | +12% |
Customer Service Country Manager | 136,000 LKR | +270% |
Customer Service Executive | 86,500 LKR | +140% |
Customer Service Manager | 125,000 LKR | +240% |
Customer Service Officer | 34,200 LKR | -6% |
Customer Service Operations Manager | 128,000 LKR | +250% |
Customer Service Quality Assurance Analyst | 114,000 LKR | +210% |
Customer Service Representative | 36,300 LKR | -0% |
Customer Service Sales Support | 32,900 LKR | -9% |
Customer Service Specialist | 34,400 LKR | -5% |
Customer Service Supervisor | 55,100 LKR | +52% |
Customer Service Team Leader | 81,700 LKR | +120% |
Customer Service Trainer | 67,400 LKR | +86% |
Customer Service Working Supervisor | 59,400 LKR | +64% |
Customer Solutions Representative | 77,600 LKR | +110% |
Customer Success Manager | 121,000 LKR | +230% |
Customer Success Specialist | 77,300 LKR | +110% |
Customer Support Agent | 34,800 LKR | -4% |
Dispute Resolution Specialist | 62,400 LKR | +72% |
Field Service Representative | 35,700 LKR | -2% |
Guest Relations Officer | 28,500 LKR | -22% |
Guest Service Agent | 26,900 LKR | -26% |
Inbound Call Center Representative | 36,500 LKR | +0% |
Inbound Sales Representative | 34,700 LKR | -4% |
Internet Banking Supervisor | 114,000 LKR | +210% |
Lead Administrator | 71,500 LKR | +97% |
Live Chat Agent | 41,900 LKR | +15% |
Logistics Coordinator | 40,400 LKR | +11% |
Onboarding Specialist | 79,100 LKR | +120% |
Operations Support Manager | 101,000 LKR | +180% |
Real Time Analyst | 69,900 LKR | +92% |
Regional Account Manager | 121,000 LKR | +230% |
Remote Customer Service Representative | 51,900 LKR | +43% |
Remote Customer Support Agent | 52,100 LKR | +43% |
Service Administrator | 55,400 LKR | +52% |
Service Delivery Manager | 119,000 LKR | +230% |
Service Writer | 30,600 LKR | -16% |
Social Media Customer Support Specialist | 72,700 LKR | +100% |
Sourcing Assistant | 24,600 LKR | -32% |
Telephone Operator | 25,600 LKR | -30% |
User Experience Researcher | 76,200 LKR | +110% |
Vendor Administration Specialist | 45,100 LKR | +24% |
Voice Of The Customer Analyst | 64,100 LKR | +76% |
Workforce Manager | 72,900 LKR | +100% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Sri Lanka is 8% on average across all career fields.
Private Sector | 86,300 LKR | |
Public Sector | +8% | 92,900 LKR |
A good and competitive compensation would range anywhere between 34,700 LKR and 40,000 LKR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Representative in Sri Lanka ranges from 16,700 LKR to 28,000 LKR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary