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Customer Service Representative Average Salary in Belgium 2024

How much money does a person working as Customer Service Representative make in Belgium?


Average Monthly Salary
2,680 EUR
( 32,100 EUR yearly)

LOW
1,230
EUR
AVERAGE
2,680
EUR
HIGH
4,250
EUR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Belgium typically earns around 2,680 EUR. Salaries range from 1,230 EUR (lowest) to 4,250 EUR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Belgium vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Belgium

Median and salary distribution Belgium Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
2,540 EUR or more
10% of people earn
2,220 to 2,540 EUR
20% of people earn
1,530 EUR or less
65% of people earn
1,530 to 2,220 EUR
Minimum Salary
1,230 EUR
Median
2,560 EUR
Maximum
4,250 EUR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Belgium range from 1,230 EUR (starting salary) to 4,250 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 2,560 EUR, half of the professionals who work as Customer Service Representative in Belgium earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Belgium earn less than 2,060 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 2,950 EUR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Belgium compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,530 EUR to 2,220 EUR. About 20% of salaries are below the 1,530 EUR mark, while 10% fall within the range of 2,220 EUR to 2,540 EUR. Only 5% of individuals have salaries exceeding 2,540 EUR.

Salary Comparison by Years of Experience / Customer Service Representative / Belgium

How do experience and age affect pay?

0 - 2 Years
1,400 EUR
2 - 5 Years+34%
1,870 EUR
5 - 10 Years+48%
2,760 EUR
10 - 15 Years+22%
3,360 EUR
15 - 20 Years+9%
3,670 EUR
20+ Years+8%
3,970 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Belgium Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 1,400 EUR.

While someone with an experience level between two and five years is expected to earn 1,870 EUR, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 2,760 EUR, 48% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 3,360 EUR, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 3,670 EUR, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 3,970 EUR, 8% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Belgium

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
1,590 EUR
Certificate or Diploma+57%
2,500 EUR
Bachelor's Degree+68%
4,190 EUR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Belgium Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 1,590 EUR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 2,500 EUR, 57% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 4,190 EUR, 68% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Belgium

Salary comparison by gender Belgium Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Belgium, the average difference between the salary of male and female employees is 7%.

Male
2,580 EUR
Female+7%
2,770 EUR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Belgium for all Careers

Salary comparison by gender monthly Belgium
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Average Annual Salary Increment Percentage / Customer Service Representative / Belgium

How much are annual salary increments in Belgium for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Belgium are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.

Annual Salary Increment Rate Belgium Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Belgium / All Professions

Annual Salary Increment Rate Belgium
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Belgium is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Belgium

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Belgium Customer Service Representative
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41% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 59% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
59%
No Bonus
41%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Belgium


15 EUR per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Belgium is 15 EUR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Belgium is 7 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative3,070 EUR+15%
Account Service Representative3,010 EUR+12%
Business Support Specialist4,200 EUR+57%
Call Center Advisor3,390 EUR+27%
Call Center Duty Manager4,330 EUR+62%
Call Center Manager7,520 EUR+180%
Call Center Quality Analyst4,740 EUR+77%
Call Center Representative2,650 EUR-1%
Call Center Scheduler3,060 EUR+14%
Call Center Scheduling Manager4,310 EUR+61%
Call Center Supervisor3,600 EUR+35%
Call Center Team Leader4,070 EUR+52%
Call Center Technology Specialist5,030 EUR+88%
Chatbot Copywriter4,050 EUR+51%
Chatbot Deployment Specialist4,470 EUR+67%
Chatbot Marketing Specialist5,640 EUR+110%
Chief Customer Experience and Success Officer9,010 EUR+240%
Client Engagement Specialest4,680 EUR+75%
Client Executive3,680 EUR+38%
Client Liaison Officer2,570 EUR-4%
Client Relations Manager8,220 EUR+210%
Client Relationship Executive7,280 EUR+170%
Client Relationship Manager8,600 EUR+220%
Client Service Analyst4,940 EUR+85%
Client Service Representative2,720 EUR+2%
Client Strategy Specialist5,130 EUR+92%
Contracts Specialist3,980 EUR+49%
Customer Care Officer2,540 EUR-5%
Customer Care Representative2,770 EUR+4%
Customer Center Supervisor2,980 EUR+11%
Customer Experience Analyst3,130 EUR+17%
Customer Experience Manager7,970 EUR+200%
Customer Experience Specialist5,320 EUR+99%
Customer Feedback and Insights Analyst5,410 EUR+100%
Customer Fulfillment Specialist4,990 EUR+86%
Customer Insights Analyst5,320 EUR+99%
Customer Journey Analyst6,320 EUR+140%
Customer Problem Manager5,290 EUR+98%
Customer Relations Manager8,530 EUR+220%
Customer Relations Specialist4,870 EUR+82%
Customer Relationship Management Implementation Consultant7,780 EUR+190%
Customer Retention Specialist7,270 EUR+170%
Customer Sales Representative2,770 EUR+4%
Customer Sales Support2,640 EUR-1%
Customer Service Administration3,130 EUR+17%
Customer Service Advisor5,310 EUR+98%
Customer Service Agent2,670 EUR-0%
Customer Service Associate2,520 EUR-6%
Customer Service Coordinator3,170 EUR+18%
Customer Service Country Manager8,750 EUR+230%
Customer Service Executive5,530 EUR+110%
Customer Service Manager8,250 EUR+210%
Customer Service Officer2,570 EUR-4%
Customer Service Operations Manager8,250 EUR+210%
Customer Service Quality Assurance Analyst7,510 EUR+180%
Customer Service Representative2,680 EUR+0%
Customer Service Sales Support2,490 EUR-7%
Customer Service Specialist2,630 EUR-2%
Customer Service Supervisor3,830 EUR+43%
Customer Service Team Leader5,530 EUR+110%
Customer Service Trainer4,270 EUR+60%
Customer Service Working Supervisor4,280 EUR+60%
Customer Solutions Representative5,540 EUR+110%
Customer Success Manager7,600 EUR+180%
Customer Success Specialist5,060 EUR+89%
Customer Support Agent2,530 EUR-5%
Dispute Resolution Specialist4,440 EUR+66%
Field Service Representative2,670 EUR-0%
Guest Relations Officer2,280 EUR-15%
Guest Service Agent2,240 EUR-16%
Inbound Call Center Representative2,670 EUR-0%
Inbound Sales Representative2,540 EUR-5%
Internet Banking Supervisor7,530 EUR+180%
Lead Administrator5,090 EUR+90%
Live Chat Agent3,160 EUR+18%
Logistics Coordinator2,820 EUR+5%
Onboarding Specialist5,330 EUR+99%
Operations Support Manager7,080 EUR+160%
Real Time Analyst4,720 EUR+76%
Regional Account Manager8,150 EUR+200%
Remote Customer Service Representative3,690 EUR+38%
Remote Customer Support Agent3,410 EUR+27%
Service Administrator3,800 EUR+42%
Service Delivery Manager8,070 EUR+200%
Service Writer2,370 EUR-11%
Social Media Customer Support Specialist4,640 EUR+73%
Sourcing Assistant2,130 EUR-20%
Telephone Operator2,150 EUR-20%
User Experience Researcher5,340 EUR+100%
Vendor Administration Specialist3,400 EUR+27%
Voice Of The Customer Analyst4,640 EUR+73%
Workforce Manager5,310 EUR+98%

Salary Comparison By City

CityAverage Salary
Brussel2,590 EUR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Belgium is 5% on average across all career fields.

Private Sector
6,020 EUR
Public Sector+5%
6,340 EUR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Belgium?

A good and competitive compensation would range anywhere between 2,560 EUR and 2,950 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Belgium ranges from 1,230 EUR to 2,060 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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