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Call Center Representative Average Salary in United States 2024

How much money does a person working as Call Center Representative make in United States?


Average Yearly Salary
35,900 USD
( 2,990 USD monthly)

LOW
19,000
USD
AVERAGE
35,900
USD
HIGH
54,600
USD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in United States typically earns around 35,900 USD. Salaries range from 19,000 USD (lowest) to 54,600 USD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in United States vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in United States

Median and salary distribution United States Call Center Representative yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
32,300 USD or more
10% of people earn
28,800 to 32,300 USD
20% of people earn
21,200 USD or less
65% of people earn
21,200 to 28,800 USD
Minimum Salary
19,000 USD
Median
32,400 USD
Maximum
54,600 USD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in United States range from 19,000 USD (starting salary) to 54,600 USD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 32,400 USD, half of the professionals who work as Call Center Representative in United States earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in United States earn less than 27,000 USD, while 75% earn more. Similarly, the chart shows that 75% earn less than 36,700 USD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in United States compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 21,200 USD to 28,800 USD. About 20% of salaries are below the 21,200 USD mark, while 10% fall within the range of 28,800 USD to 32,300 USD. Only 5% of individuals have salaries exceeding 32,300 USD.

Salary Comparison by Years of Experience / Call Center Representative / United States

How do experience and age affect pay?

0 - 2 Years
21,900 USD
2 - 5 Years+23%
26,900 USD
5 - 10 Years+42%
38,100 USD
10 - 15 Years+17%
44,500 USD
15 - 20 Years+10%
48,900 USD
20+ Years+6%
51,800 USD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience yearly United States Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per year except when noted otherwise.

Employees with less than two years of experience earn approximately 21,900 USD.

While someone with an experience level between two and five years is expected to earn 26,900 USD, 23% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 38,100 USD, 42% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 44,500 USD, 17% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 48,900 USD, 10% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 51,800 USD, 6% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / United States

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
26,900 USD
Certificate or Diploma+40%
37,500 USD
Bachelor's Degree+42%
53,200 USD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level yearly United States Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 26,900 USD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 37,500 USD, 40% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 53,200 USD, 42% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / United States

Salary comparison by gender United States Call Center Representative yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in United States, the average difference between the salary of male and female employees is 5%.

Male
34,900 USD
Female+6%
36,800 USD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in United States for all Careers

Salary comparison by gender yearly United States
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Average Annual Salary Increment Percentage / Call Center Representative / United States

How much are annual salary increments in United States for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in United States are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate United States Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

United States / All Professions

Annual Salary Increment Rate United States
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in United States is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / United States

How much and how often are bonuses being awarded?Annual Salary Bonus Rate United States Call Center Representative
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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / United States


17 USD per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in United States is 17 USD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in United States is 9 USD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative41,300 USD+15%
Account Service Representative44,200 USD+23%
Business Support Specialist62,500 USD+74%
Call Center Advisor45,500 USD+27%
Call Center Duty Manager66,100 USD+84%
Call Center Manager113,000 USD+210%
Call Center Quality Analyst69,800 USD+94%
Call Center Representative37,500 USD+4%
Call Center Scheduler42,900 USD+19%
Call Center Scheduling Manager57,800 USD+61%
Call Center Supervisor49,200 USD+37%
Call Center Team Leader61,000 USD+70%
Call Center Technology Specialist69,000 USD+92%
Chatbot Copywriter61,800 USD+72%
Chatbot Deployment Specialist69,200 USD+93%
Chatbot Marketing Specialist81,900 USD+130%
Chief Customer Experience and Success Officer145,000 USD+300%
Client Engagement Specialest66,100 USD+84%
Client Executive50,700 USD+41%
Client Liaison Officer34,400 USD-4%
Client Relations Manager131,000 USD+260%
Client Relationship Executive121,000 USD+240%
Client Relationship Manager132,000 USD+270%
Client Service Analyst72,100 USD+100%
Client Service Representative35,000 USD-3%
Client Strategy Specialist75,700 USD+110%
Contracts Specialist57,000 USD+59%
Customer Care Officer37,400 USD+4%
Customer Care Representative36,000 USD+0%
Customer Center Supervisor42,500 USD+18%
Customer Experience Analyst44,300 USD+23%
Customer Experience Manager129,000 USD+260%
Customer Experience Specialist81,100 USD+130%
Customer Feedback and Insights Analyst83,200 USD+130%
Customer Fulfillment Specialist76,000 USD+110%
Customer Insights Analyst74,300 USD+110%
Customer Journey Analyst99,100 USD+180%
Customer Problem Manager78,900 USD+120%
Customer Relations Manager133,000 USD+270%
Customer Relations Specialist75,800 USD+110%
Customer Relationship Management Implementation Consultant124,000 USD+250%
Customer Retention Specialist105,000 USD+190%
Customer Sales Representative34,300 USD-5%
Customer Sales Support36,800 USD+2%
Customer Service Administration45,200 USD+26%
Customer Service Advisor82,500 USD+130%
Customer Service Agent37,500 USD+4%
Customer Service Associate35,900 USD-0%
Customer Service Coordinator41,900 USD+17%
Customer Service Country Manager144,000 USD+300%
Customer Service Executive89,000 USD+150%
Customer Service Manager132,000 USD+270%
Customer Service Officer37,000 USD+3%
Customer Service Operations Manager135,000 USD+280%
Customer Service Quality Assurance Analyst123,000 USD+240%
Customer Service Representative35,600 USD-1%
Customer Service Sales Support35,500 USD-1%
Customer Service Specialist34,500 USD-4%
Customer Service Supervisor56,700 USD+58%
Customer Service Team Leader82,000 USD+130%
Customer Service Trainer69,300 USD+93%
Customer Service Working Supervisor61,100 USD+70%
Customer Solutions Representative81,900 USD+130%
Customer Success Manager124,000 USD+250%
Customer Success Specialist79,500 USD+120%
Customer Support Agent37,600 USD+5%
Dispute Resolution Specialist64,200 USD+79%
Field Service Representative37,700 USD+5%
Guest Relations Officer27,900 USD-22%
Guest Service Agent29,900 USD-17%
Inbound Call Center Representative35,700 USD-1%
Inbound Sales Representative37,400 USD+4%
Internet Banking Supervisor120,000 USD+230%
Lead Administrator73,500 USD+100%
Live Chat Agent44,200 USD+23%
Logistics Coordinator41,500 USD+16%
Onboarding Specialist79,400 USD+120%
Operations Support Manager112,000 USD+210%
Real Time Analyst70,100 USD+95%
Regional Account Manager122,000 USD+240%
Remote Customer Service Representative52,100 USD+45%
Remote Customer Support Agent53,600 USD+49%
Service Administrator59,900 USD+67%
Service Delivery Manager126,000 USD+250%
Service Writer30,800 USD-14%
Social Media Customer Support Specialist74,700 USD+110%
Sourcing Assistant26,000 USD-28%
Telephone Operator28,400 USD-21%
User Experience Researcher82,500 USD+130%
Vendor Administration Specialist44,100 USD+23%
Voice Of The Customer Analyst69,400 USD+93%
Workforce Manager76,900 USD+110%

Salary Comparison By City

CityAverage Salary
Boston36,900 USD
Chicago41,200 USD
Houston43,400 USD
Las Vegas37,300 USD
Los Angeles42,900 USD
New York42,800 USD
San Francisco40,400 USD
San Jose41,000 USD

Salary Comparison By State

StateAverage Salary
Alabama35,400 USD
Alaska31,300 USD
Arizona37,700 USD
Arkansas35,300 USD
California40,800 USD
Colorado37,200 USD
Connecticut36,600 USD
Delaware34,400 USD
District of Columbia30,800 USD
Florida38,800 USD
Georgia38,600 USD
Hawaii33,400 USD
Idaho33,800 USD
Illinois40,400 USD
Indiana39,000 USD
Iowa36,500 USD
Kansas36,900 USD
Kentucky34,800 USD
Louisiana35,300 USD
Maine32,900 USD
Maryland37,600 USD
Massachusetts38,000 USD
Michigan39,900 USD
Minnesota38,200 USD
Mississippi36,400 USD
Missouri35,700 USD
Montana32,000 USD
Nebraska33,400 USD
Nevada34,600 USD
New Hampshire33,600 USD
New Jersey39,400 USD
New Mexico35,500 USD
New York41,900 USD
North Carolina37,300 USD
North Dakota30,800 USD
Ohio38,600 USD
Oklahoma35,500 USD
Oregon35,900 USD
Pennsylvania40,400 USD
Rhode Island33,500 USD
South Carolina38,000 USD
South Dakota34,300 USD
Tennessee36,600 USD
Texas39,500 USD
Utah33,900 USD
Vermont31,800 USD
Virginia39,100 USD
Washington39,200 USD
West Virginia35,200 USD
Wisconsin39,000 USD
Wyoming30,200 USD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United States is 5% on average across all career fields.

Private Sector
92,800 USD
Public Sector+5%
97,500 USD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in United States?

A good and competitive compensation would range anywhere between 32,400 USD and 36,700 USD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in United States ranges from 19,000 USD to 27,000 USD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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