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Customer Service Representative Average Salary in Egypt 2024

How much money does a person working as Customer Service Representative make in Egypt?


Average Monthly Salary
3,230 EGP
( 38,800 EGP yearly)

LOW
1,580
EGP
AVERAGE
3,230
EGP
HIGH
5,040
EGP
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Egypt typically earns around 3,230 EGP. Salaries range from 1,580 EGP (lowest) to 5,040 EGP (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Egypt vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Egypt

Median and salary distribution Egypt Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
3,000 EGP or more
10% of people earn
2,650 to 3,000 EGP
20% of people earn
1,880 EGP or less
65% of people earn
1,880 to 2,650 EGP
Minimum Salary
1,580 EGP
Median
3,020 EGP
Maximum
5,040 EGP




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Egypt range from 1,580 EGP (starting salary) to 5,040 EGP (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 3,020 EGP, half of the professionals who work as Customer Service Representative in Egypt earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Egypt earn less than 2,470 EGP, while 75% earn more. Similarly, the chart shows that 75% earn less than 3,450 EGP while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Egypt compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,880 EGP to 2,650 EGP. About 20% of salaries are below the 1,880 EGP mark, while 10% fall within the range of 2,650 EGP to 3,000 EGP. Only 5% of individuals have salaries exceeding 3,000 EGP.

Salary Comparison by Years of Experience / Customer Service Representative / Egypt

How do experience and age affect pay?

0 - 2 Years
1,880 EGP
2 - 5 Years+29%
2,410 EGP
5 - 10 Years+38%
3,330 EGP
10 - 15 Years+24%
4,130 EGP
15 - 20 Years+7%
4,420 EGP
20+ Years+7%
4,720 EGP
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Egypt Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 1,880 EGP.

While someone with an experience level between two and five years is expected to earn 2,410 EGP, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 3,330 EGP, 38% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 4,130 EGP, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 4,420 EGP, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 4,720 EGP, 7% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Egypt

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
2,410 EGP
Certificate or Diploma+43%
3,450 EGP
Bachelor's Degree+38%
4,770 EGP
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Egypt Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 2,410 EGP.


Level 2: Certificate or Diploma

At this level, the average salary becomes 3,450 EGP, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 4,770 EGP, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Egypt

Salary comparison by gender Egypt Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Egypt, the average difference between the salary of male and female employees is 12%.

Male
2,990 EGP
Female+13%
3,390 EGP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Egypt for all Careers

Salary comparison by gender monthly Egypt
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Average Annual Salary Increment Percentage / Customer Service Representative / Egypt

How much are annual salary increments in Egypt for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Egypt are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Egypt Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Egypt / All Professions

Annual Salary Increment Rate Egypt
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Egypt is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Egypt

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Egypt Customer Service Representative
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46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
54%
No Bonus
46%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Egypt


19 EGP per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Egypt is 19 EGP.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Egypt is 9 EGP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative4,170 EGP+29%
Account Service Representative4,190 EGP+30%
Business Support Specialist5,550 EGP+72%
Call Center Advisor4,400 EGP+36%
Call Center Duty Manager6,170 EGP+91%
Call Center Manager10,800 EGP+230%
Call Center Quality Analyst6,440 EGP+99%
Call Center Representative3,500 EGP+8%
Call Center Scheduler3,850 EGP+19%
Call Center Scheduling Manager5,930 EGP+83%
Call Center Supervisor4,560 EGP+41%
Call Center Team Leader5,860 EGP+81%
Call Center Technology Specialist6,600 EGP+100%
Chatbot Copywriter6,050 EGP+87%
Chatbot Deployment Specialist6,360 EGP+97%
Chatbot Marketing Specialist8,070 EGP+150%
Chief Customer Experience and Success Officer13,200 EGP+310%
Client Engagement Specialest6,130 EGP+90%
Client Executive4,870 EGP+51%
Client Liaison Officer3,090 EGP-4%
Client Relations Manager12,700 EGP+290%
Client Relationship Executive10,900 EGP+240%
Client Relationship Manager12,400 EGP+280%
Client Service Analyst6,730 EGP+110%
Client Service Representative3,380 EGP+5%
Client Strategy Specialist7,310 EGP+130%
Contracts Specialist5,480 EGP+70%
Customer Care Officer3,230 EGP-0%
Customer Care Representative3,260 EGP+1%
Customer Center Supervisor3,960 EGP+22%
Customer Experience Analyst4,180 EGP+29%
Customer Experience Manager12,600 EGP+290%
Customer Experience Specialist7,910 EGP+140%
Customer Feedback and Insights Analyst7,760 EGP+140%
Customer Fulfillment Specialist6,950 EGP+110%
Customer Insights Analyst7,040 EGP+120%
Customer Journey Analyst9,570 EGP+200%
Customer Problem Manager7,320 EGP+130%
Customer Relations Manager11,500 EGP+260%
Customer Relations Specialist7,430 EGP+130%
Customer Relationship Management Implementation Consultant11,300 EGP+250%
Customer Retention Specialist9,890 EGP+210%
Customer Sales Representative3,420 EGP+6%
Customer Sales Support3,430 EGP+6%
Customer Service Administration4,360 EGP+35%
Customer Service Advisor7,470 EGP+130%
Customer Service Agent3,400 EGP+5%
Customer Service Associate3,380 EGP+5%
Customer Service Coordinator3,930 EGP+22%
Customer Service Country Manager14,000 EGP+330%
Customer Service Executive8,340 EGP+160%
Customer Service Manager12,100 EGP+270%
Customer Service Officer3,370 EGP+4%
Customer Service Operations Manager13,100 EGP+310%
Customer Service Quality Assurance Analyst11,200 EGP+250%
Customer Service Representative3,230 EGP-0%
Customer Service Sales Support3,230 EGP-0%
Customer Service Specialist3,250 EGP+1%
Customer Service Supervisor5,320 EGP+65%
Customer Service Team Leader7,730 EGP+140%
Customer Service Trainer6,120 EGP+89%
Customer Service Working Supervisor5,960 EGP+84%
Customer Solutions Representative7,480 EGP+130%
Customer Success Manager11,000 EGP+240%
Customer Success Specialist7,310 EGP+130%
Customer Support Agent3,220 EGP-0%
Dispute Resolution Specialist6,010 EGP+86%
Field Service Representative3,730 EGP+15%
Guest Relations Officer2,800 EGP-13%
Guest Service Agent2,810 EGP-13%
Inbound Call Center Representative3,450 EGP+7%
Inbound Sales Representative3,340 EGP+3%
Internet Banking Supervisor10,500 EGP+220%
Lead Administrator6,750 EGP+110%
Live Chat Agent4,120 EGP+27%
Logistics Coordinator3,890 EGP+20%
Onboarding Specialist7,190 EGP+120%
Operations Support Manager10,200 EGP+220%
Real Time Analyst6,870 EGP+110%
Regional Account Manager11,700 EGP+260%
Remote Customer Service Representative4,910 EGP+52%
Remote Customer Support Agent4,740 EGP+47%
Service Administrator5,350 EGP+65%
Service Delivery Manager11,300 EGP+250%
Service Writer2,900 EGP-10%
Social Media Customer Support Specialist6,470 EGP+100%
Sourcing Assistant2,430 EGP-25%
Telephone Operator2,670 EGP-17%
User Experience Researcher7,960 EGP+150%
Vendor Administration Specialist4,520 EGP+40%
Voice Of The Customer Analyst6,570 EGP+100%
Workforce Manager6,880 EGP+110%

Salary Comparison By City

CityAverage Salary
Cairo3,750 EGP

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Egypt is 6% on average across all career fields.

Private Sector
8,930 EGP
Public Sector+6%
9,480 EGP
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Egypt?

A good and competitive compensation would range anywhere between 3,020 EGP and 3,450 EGP. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Egypt ranges from 1,580 EGP to 2,470 EGP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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