A person working as Customer Service Manager in Hong Kong typically earns around 46,200 HKD. Salaries range from 21,700 HKD (lowest) to 73,000 HKD (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Hong Kong vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 21,700 HKD |
Median 43,800 HKD |
Maximum 73,000 HKD |
Salaries for the position Customer Service Manager in Hong Kong range from 21,700 HKD (starting salary) to 73,000 HKD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 43,800 HKD, half of the professionals who work as Customer Service Manager in Hong Kong earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Hong Kong earn less than 35,500 HKD, while 75% earn more. Similarly, the chart shows that 75% earn less than 50,300 HKD while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Hong Kong compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 26,600 HKD to 38,200 HKD. About 20% of salaries are below the 26,600 HKD mark, while 10% fall within the range of 38,200 HKD to 43,500 HKD. Only 5% of individuals have salaries exceeding 43,500 HKD.
0 - 2 Years | 25,000 HKD | |
2 - 5 Years | +38% | 34,500 HKD |
5 - 10 Years | +42% | 49,100 HKD |
10 - 15 Years | +22% | 59,900 HKD |
15 - 20 Years | +6% | 63,200 HKD |
20+ Years | +9% | 68,900 HKD |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 25,000 HKD.
While someone with an experience level between two and five years is expected to earn 34,500 HKD, 38% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 49,100 HKD, 42% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 59,900 HKD, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 63,200 HKD, 6% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 68,900 HKD, 9% more than people with fifteen to twenty years of experience.
High School | 30,900 HKD | |
Certificate or Diploma | +17% | 36,100 HKD |
Bachelor's Degree | +45% | 52,500 HKD |
Master's Degree | +31% | 68,900 HKD |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Employees at this education level have an average salary of 30,900 HKD.
At this level, the average salary becomes 36,100 HKD, 17% more than the previous level.
At this level, the average salary becomes 52,500 HKD, 45% more than the previous level.
At this level, the average salary becomes 68,900 HKD, 31% more than the previous level.
A Master's degree program or any post-graduate program in Hong Kong costs anywhere from 184,000 HKD to 551,000 HKD and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Hong Kong, the average difference between the salary of male and female employees is 9%.
Male | 48,500 HKD | |
Female | -9% | 44,300 HKD |
Individuals working as Customer Service Manager in Hong Kong are likely to observe a salary increase of approximately 7% every 31 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
34% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 66% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.
Received Bonus | 66% | |
No Bonus | 34% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Manager in Hong Kong is 130 HKD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 15,800 HKD | -66% |
Account Service Representative | 16,100 HKD | -65% |
Business Support Specialist | 21,200 HKD | -54% |
Call Center Advisor | 16,800 HKD | -64% |
Call Center Duty Manager | 22,900 HKD | -50% |
Call Center Manager | 42,700 HKD | -8% |
Call Center Quality Analyst | 26,400 HKD | -43% |
Call Center Representative | 13,000 HKD | -72% |
Call Center Scheduler | 15,200 HKD | -67% |
Call Center Scheduling Manager | 22,000 HKD | -52% |
Call Center Supervisor | 17,600 HKD | -62% |
Call Center Team Leader | 22,500 HKD | -51% |
Call Center Technology Specialist | 25,800 HKD | -44% |
Chatbot Copywriter | 23,600 HKD | -49% |
Chatbot Deployment Specialist | 25,600 HKD | -45% |
Chatbot Marketing Specialist | 31,400 HKD | -32% |
Chief Customer Experience and Success Officer | 51,100 HKD | +11% |
Client Engagement Specialest | 23,700 HKD | -49% |
Client Executive | 17,600 HKD | -62% |
Client Liaison Officer | 13,000 HKD | -72% |
Client Relations Manager | 47,500 HKD | +3% |
Client Relationship Executive | 40,500 HKD | -12% |
Client Relationship Manager | 45,900 HKD | -1% |
Client Service Analyst | 25,900 HKD | -44% |
Client Service Representative | 12,900 HKD | -72% |
Client Strategy Specialist | 26,300 HKD | -43% |
Contracts Specialist | 22,300 HKD | -52% |
Customer Care Officer | 13,400 HKD | -71% |
Customer Care Representative | 12,900 HKD | -72% |
Customer Center Supervisor | 15,900 HKD | -66% |
Customer Experience Analyst | 15,700 HKD | -66% |
Customer Experience Manager | 49,100 HKD | +6% |
Customer Experience Specialist | 27,900 HKD | -40% |
Customer Feedback and Insights Analyst | 31,200 HKD | -32% |
Customer Fulfillment Specialist | 25,300 HKD | -45% |
Customer Insights Analyst | 26,500 HKD | -43% |
Customer Journey Analyst | 35,900 HKD | -22% |
Customer Problem Manager | 29,400 HKD | -36% |
Customer Relations Manager | 48,000 HKD | +4% |
Customer Relations Specialist | 28,900 HKD | -37% |
Customer Relationship Management Implementation Consultant | 43,700 HKD | -5% |
Customer Retention Specialist | 39,700 HKD | -14% |
Customer Sales Representative | 13,300 HKD | -71% |
Customer Sales Support | 13,800 HKD | -70% |
Customer Service Administration | 16,400 HKD | -64% |
Customer Service Advisor | 29,000 HKD | -37% |
Customer Service Agent | 13,200 HKD | -71% |
Customer Service Associate | 13,300 HKD | -71% |
Customer Service Coordinator | 15,800 HKD | -66% |
Customer Service Country Manager | 52,400 HKD | +13% |
Customer Service Executive | 30,900 HKD | -33% |
Customer Service Manager | 46,200 HKD | +0% |
Customer Service Officer | 13,100 HKD | -72% |
Customer Service Operations Manager | 49,200 HKD | +7% |
Customer Service Quality Assurance Analyst | 43,400 HKD | -6% |
Customer Service Representative | 12,800 HKD | -72% |
Customer Service Sales Support | 12,500 HKD | -73% |
Customer Service Specialist | 13,000 HKD | -72% |
Customer Service Supervisor | 20,900 HKD | -55% |
Customer Service Team Leader | 28,600 HKD | -38% |
Customer Service Trainer | 23,400 HKD | -49% |
Customer Service Working Supervisor | 22,300 HKD | -52% |
Customer Solutions Representative | 29,000 HKD | -37% |
Customer Success Manager | 44,500 HKD | -4% |
Customer Success Specialist | 29,400 HKD | -36% |
Customer Support Agent | 12,900 HKD | -72% |
Dispute Resolution Specialist | 22,700 HKD | -51% |
Field Service Representative | 13,700 HKD | -70% |
Guest Relations Officer | 10,700 HKD | -77% |
Guest Service Agent | 10,800 HKD | -77% |
Inbound Call Center Representative | 12,400 HKD | -73% |
Inbound Sales Representative | 13,300 HKD | -71% |
Internet Banking Supervisor | 42,700 HKD | -8% |
Lead Administrator | 27,700 HKD | -40% |
Live Chat Agent | 16,200 HKD | -65% |
Logistics Coordinator | 14,400 HKD | -69% |
Onboarding Specialist | 26,800 HKD | -42% |
Operations Support Manager | 39,500 HKD | -14% |
Real Time Analyst | 25,700 HKD | -44% |
Regional Account Manager | 42,200 HKD | -9% |
Remote Customer Service Representative | 18,200 HKD | -61% |
Remote Customer Support Agent | 18,100 HKD | -61% |
Service Administrator | 21,200 HKD | -54% |
Service Delivery Manager | 44,700 HKD | -3% |
Service Writer | 10,700 HKD | -77% |
Social Media Customer Support Specialist | 26,900 HKD | -42% |
Sourcing Assistant | 9,160 HKD | -80% |
Telephone Operator | 10,300 HKD | -78% |
User Experience Researcher | 29,900 HKD | -35% |
Vendor Administration Specialist | 16,800 HKD | -64% |
Voice Of The Customer Analyst | 24,300 HKD | -47% |
Workforce Manager | 26,200 HKD | -43% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Hong Kong is 10% on average across all career fields.
Private Sector | 35,600 HKD | |
Public Sector | +10% | 39,300 HKD |
A good and competitive compensation would range anywhere between 43,800 HKD and 50,300 HKD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Manager in Hong Kong ranges from 21,700 HKD to 35,500 HKD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary