Customer Service Specialist Average Salary in Abu Dhabi 2024
How much money does a person working as Customer Service Specialist make in Abu Dhabi?
LOW
2,370
AED AVERAGE
4,850
AED HIGH
7,560
AED
A person working as Customer Service Specialist in Abu Dhabi typically earns around 4,850 AED. Salaries range from 2,370 AED (lowest) to 7,560 AED (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Specialist salaries in Abu Dhabi vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Specialist Pay Scale and Salaries in Abu Dhabi
Salary Structure and Pay Scale Comparison
4,490 AED or more
3,970 to 4,490 AED
2,820 AED or less
2,820 to 3,970 AED
 2,370 AED |
4,520 AED |
7,560 AED |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Specialist in Abu Dhabi range from 2,370 AED (starting salary) to 7,560 AED (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 4,520 AED, half of the professionals who work as Customer Service Specialist in Abu Dhabi earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Specialist in Abu Dhabi earn less than 3,700 AED, while 75% earn more. Similarly, the chart shows that 75% earn less than 5,170 AED while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Specialist in Abu Dhabi compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 2,820 AED to 3,970 AED. About 20% of salaries are below the 2,820 AED mark, while 10% fall within the range of 3,970 AED to 4,490 AED. Only 5% of individuals have salaries exceeding 4,490 AED.
Salary Comparison by Years of Experience / Customer Service Specialist / Abu Dhabi
How do experience and age affect pay?
| 0 - 2 Years | 2,820 AED | |
| 2 - 5 Years | +29% | 3,620 AED |
| 5 - 10 Years | +38% | 4,990 AED |
| 10 - 15 Years | +24% | 6,180 AED |
| 15 - 20 Years | +7% | 6,630 AED |
| 20+ Years | +7% | 7,070 AED |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Specialist and this is what we found.
Employees with less than two years of experience earn approximately 2,820 AED.
While someone with an experience level between two and five years is expected to earn 3,620 AED, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 4,990 AED, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 6,180 AED, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 6,630 AED, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 7,070 AED, 7% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Specialist / Abu Dhabi
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Specialist.
| High School | 3,620 AED | |
| Certificate or Diploma | +43% | 5,170 AED |
| Bachelor's Degree | +38% | 7,140 AED |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Specialist in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 3,620 AED.
Level 2: Certificate or Diploma
At this level, the average salary becomes 5,170 AED, 43% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 7,140 AED, 38% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Specialist / Abu Dhabi
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Specialist in United Arab Emirates, the average difference between the salary of male and female employees is 7%.
| Male | 4,380 AED | |
| Female | +7% | 4,700 AED |
Salary Comparison By Gender in United Arab Emirates for all Careers
Average Annual Salary Increment Percentage / Customer Service Specialist / Abu Dhabi
How much are annual salary increments in Abu Dhabi for individuals working as Customer Service Specialist? How often do employees get salary raises?
Individuals working as Customer Service Specialist in United Arab Emirates are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
United Arab Emirates / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Specialist / United Arab Emirates
How much and how often are bonuses being awarded?
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Specialist / Abu Dhabi
28 AED per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Specialist in Abu Dhabi is 28 AED.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Specialist in Abu Dhabi is 14 AED. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 5,950 AED |  +23% |
| Account Service Representative | 6,240 AED | +29% |
| Business Support Specialist | 9,020 AED | +86% |
| Call Center Advisor | 7,040 AED | +45% |
| Call Center Duty Manager | 9,810 AED | +100% |
| Call Center Manager | 19,700 AED | +310% |
| Call Center Quality Analyst | 11,800 AED | +140% |
| Call Center Representative | 4,930 AED | +2% |
| Call Center Scheduler | 5,910 AED | +22% |
| Call Center Scheduling Manager | 9,480 AED | +96% |
| Call Center Supervisor | 7,350 AED | +52% |
| Call Center Team Leader | 9,050 AED | +87% |
| Call Center Technology Specialist | 10,700 AED | +120% |
| Chatbot Copywriter | 9,130 AED | +88% |
| Chatbot Deployment Specialist | 10,300 AED | +110% |
| Chatbot Marketing Specialist | 13,800 AED | +180% |
| Chief Customer Experience and Success Officer | 22,800 AED | +370% |
| Client Engagement Specialest | 10,400 AED | +110% |
| Client Executive | 7,550 AED | +56% |
| Client Liaison Officer | 4,740 AED | -2% |
| Client Relations Manager | 20,500 AED | +320% |
| Client Relationship Executive | 20,000 AED | +310% |
| Client Relationship Manager | 20,800 AED | +330% |
| Client Service Analyst | 11,400 AED | +140% |
| Client Service Representative | 5,070 AED | +5% |
| Client Strategy Specialist | 12,000 AED | +150% |
| Contracts Specialist | 8,920 AED | +84% |
| Customer Care Officer | 4,860 AED | +0% |
| Customer Care Representative | 4,710 AED | -3% |
| Customer Center Supervisor | 6,340 AED | +31% |
| Customer Experience Analyst | 6,220 AED | +28% |
| Customer Experience Manager | 20,600 AED | +330% |
| Customer Experience Specialist | 12,500 AED | +160% |
| Customer Feedback and Insights Analyst | 13,900 AED | +190% |
| Customer Fulfillment Specialist | 11,600 AED | +140% |
| Customer Insights Analyst | 12,500 AED | +160% |
| Customer Journey Analyst | 15,100 AED | +210% |
| Customer Problem Manager | 13,100 AED | +170% |
| Customer Relations Manager | 20,900 AED | +330% |
| Customer Relations Specialist | 11,500 AED | +140% |
| Customer Relationship Management Implementation Consultant | 19,300 AED | +300% |
| Customer Retention Specialist | 17,900 AED | +270% |
| Customer Sales Representative | 4,900 AED | +1% |
| Customer Sales Support | 5,290 AED | +9% |
| Customer Service Administration | 6,130 AED | +27% |
| Customer Service Advisor | 12,300 AED | +150% |
| Customer Service Agent | 4,810 AED | -1% |
| Customer Service Associate | 4,940 AED | +2% |
| Customer Service Coordinator | 6,220 AED | +28% |
| Customer Service Country Manager | 24,900 AED | +410% |
| Customer Service Executive | 13,700 AED | +180% |
| Customer Service Manager | 21,400 AED | +340% |
| Customer Service Officer | 4,710 AED | -3% |
| Customer Service Operations Manager | 23,300 AED | +380% |
| Customer Service Quality Assurance Analyst | 19,000 AED | +290% |
| Customer Service Representative | 5,100 AED | +5% |
| Customer Service Sales Support | 4,470 AED | -8% |
| Customer Service Specialist | 4,850 AED | +0% |
| Customer Service Supervisor | 8,710 AED | +80% |
| Customer Service Team Leader | 12,400 AED | +160% |
| Customer Service Trainer | 10,200 AED | +110% |
| Customer Service Working Supervisor | 9,640 AED | +99% |
| Customer Solutions Representative | 13,400 AED | +180% |
| Customer Success Manager | 20,700 AED | +330% |
| Customer Success Specialist | 12,100 AED | +150% |
| Customer Support Agent | 4,750 AED | -2% |
| Dispute Resolution Specialist | 9,680 AED | +100% |
| Field Service Representative | 5,170 AED | +7% |
| Guest Relations Officer | 3,560 AED | -27% |
| Guest Service Agent | 3,730 AED | -23% |
| Inbound Call Center Representative | 4,870 AED | +1% |
| Inbound Sales Representative | 4,990 AED | +3% |
| Internet Banking Supervisor | 18,100 AED | +270% |
| Lead Administrator | 11,400 AED | +140% |
| Live Chat Agent | 6,460 AED | +33% |
| Logistics Coordinator | 5,600 AED | +16% |
| Onboarding Specialist | 12,600 AED | +160% |
| Operations Support Manager | 17,300 AED | +260% |
| Real Time Analyst | 11,200 AED | +130% |
| Regional Account Manager | 20,200 AED | +320% |
| Remote Customer Service Representative | 7,370 AED | +52% |
| Remote Customer Support Agent | 7,570 AED | +56% |
| Service Administrator | 8,880 AED | +83% |
| Service Delivery Manager | 20,200 AED | +320% |
| Service Writer | 3,760 AED | -22% |
| Social Media Customer Support Specialist | 11,200 AED | +130% |
| Sourcing Assistant | 3,070 AED | -37% |
| Telephone Operator | 3,470 AED | -28% |
| User Experience Researcher | 12,400 AED | +160% |
| Vendor Administration Specialist | 6,860 AED | +42% |
| Voice Of The Customer Analyst | 10,200 AED | +110% |
| Workforce Manager | 12,500 AED | +160% |
Salary Comparison By City
| City | Average Salary |
| Abu Dhabi | 4,850 AED |
| Al Ain | 4,500 AED |
| Dubai | 5,070 AED |
| Fujairah | 4,020 AED |
| Ras Al Khaimah | 4,290 AED |
| Sharjah | 4,940 AED |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United Arab Emirates is 6% on average across all career fields.
| Private Sector | 13,800 AED | |
| Public Sector | +6% | 14,700 AED |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Specialist in Abu Dhabi?
A good and competitive compensation would range anywhere between 4,520 AED and 5,170 AED. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Specialist in Abu Dhabi ranges from 2,370 AED to 3,700 AED. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
