Call Center Team Leader Average Salary in Al Ain 2024
How much money does a person working as Call Center Team Leader make in Al Ain?
LOW
4,600
AED AVERAGE
8,670
AED HIGH
13,200
AED
A person working as Call Center Team Leader in Al Ain typically earns around 8,670 AED. Salaries range from 4,600 AED (lowest) to 13,200 AED (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Call Center Team Leader salaries in Al Ain vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Call Center Team Leader Pay Scale and Salaries in Al Ain
Salary Structure and Pay Scale Comparison
7,790 AED or more
6,960 to 7,790 AED
5,120 AED or less
5,120 to 6,960 AED
 4,600 AED |
7,820 AED |
13,200 AED |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Call Center Team Leader in Al Ain range from 4,600 AED (starting salary) to 13,200 AED (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 7,820 AED, half of the professionals who work as Call Center Team Leader in Al Ain earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Team Leader in Al Ain earn less than 6,510 AED, while 75% earn more. Similarly, the chart shows that 75% earn less than 8,850 AED while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Team Leader in Al Ain compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 5,120 AED to 6,960 AED. About 20% of salaries are below the 5,120 AED mark, while 10% fall within the range of 6,960 AED to 7,790 AED. Only 5% of individuals have salaries exceeding 7,790 AED.
Salary Comparison by Years of Experience / Call Center Team Leader / Al Ain
How do experience and age affect pay?
| 0 - 2 Years | 5,280 AED | |
| 2 - 5 Years | +23% | 6,490 AED |
| 5 - 10 Years | +42% | 9,190 AED |
| 10 - 15 Years | +17% | 10,700 AED |
| 15 - 20 Years | +10% | 11,800 AED |
| 20+ Years | +6% | 12,500 AED |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Team Leader and this is what we found.
Employees with less than two years of experience earn approximately 5,280 AED.
While someone with an experience level between two and five years is expected to earn 6,490 AED, 23% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 9,190 AED, 42% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 10,700 AED, 17% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 11,800 AED, 10% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 12,500 AED, 6% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Call Center Team Leader / Al Ain
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Call Center Team Leader.
| High School | 6,400 AED | |
| Certificate or Diploma | +13% | 7,260 AED |
| Bachelor's Degree | +31% | 9,490 AED |
| Master's Degree | +32% | 12,500 AED |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Team Leader in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 6,400 AED.
Level 2: Certificate or Diploma
At this level, the average salary becomes 7,260 AED, 13% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 9,490 AED, 31% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 12,500 AED, 32% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in United Arab Emirates costs anywhere from 71,700 AED to 215,000 AED and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Call Center Team Leader / Al Ain
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Team Leader in United Arab Emirates, the average difference between the salary of male and female employees is 6%.
| Male | 8,730 AED | |
| Female | -5% | 8,260 AED |
Salary Comparison By Gender in United Arab Emirates for all Careers
Average Annual Salary Increment Percentage / Call Center Team Leader / Al Ain
How much are annual salary increments in Al Ain for individuals working as Call Center Team Leader? How often do employees get salary raises?
Individuals working as Call Center Team Leader in United Arab Emirates are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
United Arab Emirates / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Call Center Team Leader / United Arab Emirates
How much and how often are bonuses being awarded?
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Call Center Team Leader / Al Ain
50 AED per hourThe average hourly wage (pay per hour) for individuals working as Call Center Team Leader in Al Ain is 50 AED.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Call Center Team Leader in Al Ain is 27 AED. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 5,870 AED | -32% |
| Account Service Representative | 5,920 AED | -32% |
| Business Support Specialist | 8,750 AED |  +1% |
| Call Center Advisor | 6,120 AED | -29% |
| Call Center Duty Manager | 9,420 AED | +9% |
| Call Center Manager | 19,000 AED | +120% |
| Call Center Quality Analyst | 10,200 AED | +18% |
| Call Center Representative | 4,740 AED | -45% |
| Call Center Scheduler | 5,650 AED | -35% |
| Call Center Scheduling Manager | 9,070 AED | +5% |
| Call Center Supervisor | 6,890 AED | -21% |
| Call Center Team Leader | 8,670 AED | -0% |
| Call Center Technology Specialist | 10,700 AED | +23% |
| Chatbot Copywriter | 9,220 AED | +6% |
| Chatbot Deployment Specialist | 9,450 AED | +9% |
| Chatbot Marketing Specialist | 12,700 AED | +46% |
| Chief Customer Experience and Success Officer | 21,100 AED | +140% |
| Client Engagement Specialest | 9,720 AED | +12% |
| Client Executive | 7,090 AED | -18% |
| Client Liaison Officer | 4,190 AED | -52% |
| Client Relations Manager | 20,900 AED | +140% |
| Client Relationship Executive | 18,800 AED | +120% |
| Client Relationship Manager | 20,100 AED | +130% |
| Client Service Analyst | 10,700 AED | +23% |
| Client Service Representative | 4,400 AED | -49% |
| Client Strategy Specialist | 11,300 AED | +30% |
| Contracts Specialist | 8,710 AED | +0% |
| Customer Care Officer | 4,460 AED | -49% |
| Customer Care Representative | 4,530 AED | -48% |
| Customer Center Supervisor | 5,850 AED | -33% |
| Customer Experience Analyst | 6,260 AED | -28% |
| Customer Experience Manager | 20,800 AED | +140% |
| Customer Experience Specialist | 12,600 AED | +45% |
| Customer Feedback and Insights Analyst | 12,800 AED | +48% |
| Customer Fulfillment Specialist | 10,500 AED | +21% |
| Customer Insights Analyst | 11,400 AED | +31% |
| Customer Journey Analyst | 15,500 AED | +79% |
| Customer Problem Manager | 12,100 AED | +40% |
| Customer Relations Manager | 19,200 AED | +120% |
| Customer Relations Specialist | 11,600 AED | +34% |
| Customer Relationship Management Implementation Consultant | 17,800 AED | +110% |
| Customer Retention Specialist | 16,600 AED | +91% |
| Customer Sales Representative | 4,510 AED | -48% |
| Customer Sales Support | 4,880 AED | -44% |
| Customer Service Administration | 6,260 AED | -28% |
| Customer Service Advisor | 11,400 AED | +31% |
| Customer Service Agent | 4,440 AED | -49% |
| Customer Service Associate | 4,400 AED | -49% |
| Customer Service Coordinator | 5,760 AED | -34% |
| Customer Service Country Manager | 23,000 AED | +170% |
| Customer Service Executive | 13,200 AED | +52% |
| Customer Service Manager | 19,400 AED | +120% |
| Customer Service Officer | 4,830 AED | -44% |
| Customer Service Operations Manager | 21,600 AED | +150% |
| Customer Service Quality Assurance Analyst | 19,500 AED | +120% |
| Customer Service Representative | 4,460 AED | -49% |
| Customer Service Sales Support | 4,580 AED | -47% |
| Customer Service Specialist | 4,500 AED | -48% |
| Customer Service Supervisor | 7,740 AED | -11% |
| Customer Service Team Leader | 12,000 AED | +38% |
| Customer Service Trainer | 9,870 AED | +14% |
| Customer Service Working Supervisor | 8,960 AED | +3% |
| Customer Solutions Representative | 12,400 AED | +43% |
| Customer Success Manager | 18,500 AED | +110% |
| Customer Success Specialist | 11,100 AED | +28% |
| Customer Support Agent | 4,420 AED | -49% |
| Dispute Resolution Specialist | 9,700 AED | +12% |
| Field Service Representative | 5,140 AED | -41% |
| Guest Relations Officer | 3,500 AED | -60% |
| Guest Service Agent | 3,530 AED | -59% |
| Inbound Call Center Representative | 4,590 AED | -47% |
| Inbound Sales Representative | 4,750 AED | -45% |
| Internet Banking Supervisor | 17,800 AED | +110% |
| Lead Administrator | 10,800 AED | +25% |
| Live Chat Agent | 5,740 AED | -34% |
| Logistics Coordinator | 5,390 AED | -38% |
| Onboarding Specialist | 11,800 AED | +36% |
| Operations Support Manager | 16,000 AED | +85% |
| Real Time Analyst | 10,500 AED | +21% |
| Regional Account Manager | 19,000 AED | +120% |
| Remote Customer Service Representative | 7,120 AED | -18% |
| Remote Customer Support Agent | 7,320 AED | -16% |
| Service Administrator | 8,470 AED | -2% |
| Service Delivery Manager | 19,300 AED | +120% |
| Service Writer | 3,630 AED | -58% |
| Social Media Customer Support Specialist | 10,300 AED | +19% |
| Sourcing Assistant | 3,070 AED | -65% |
| Telephone Operator | 3,280 AED | -62% |
| User Experience Researcher | 12,600 AED | +45% |
| Vendor Administration Specialist | 6,560 AED | -24% |
| Voice Of The Customer Analyst | 9,920 AED | +14% |
| Workforce Manager | 11,000 AED | +27% |
Salary Comparison By City
| City | Average Salary |
| Abu Dhabi | 9,050 AED |
| Al Ain | 8,670 AED |
| Dubai | 10,100 AED |
| Fujairah | 8,020 AED |
| Ras Al Khaimah | 8,790 AED |
| Sharjah | 9,210 AED |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United Arab Emirates is 6% on average across all career fields.
| Private Sector | 13,800 AED | |
| Public Sector | +6% | 14,700 AED |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Call Center Team Leader in Al Ain?
A good and competitive compensation would range anywhere between 7,820 AED and 8,850 AED. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Call Center Team Leader in Al Ain ranges from 4,600 AED to 6,510 AED. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
