Customer Service Manager Average Salary in Baku 2024
How much money does a person working as Customer Service Manager make in Baku?
LOW
2,340
AZN AVERAGE
4,680
AZN HIGH
7,250
AZN
A person working as Customer Service Manager in Baku typically earns around 4,680 AZN. Salaries range from 2,340 AZN (lowest) to 7,250 AZN (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Baku vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Baku
Salary Structure and Pay Scale Comparison
4,300 AZN or more
3,810 to 4,300 AZN
2,730 AZN or less
2,730 to 3,810 AZN
 2,340 AZN |
4,330 AZN |
7,250 AZN |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Baku range from 2,340 AZN (starting salary) to 7,250 AZN (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 4,330 AZN, half of the professionals who work as Customer Service Manager in Baku earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Baku earn less than 3,560 AZN, while 75% earn more. Similarly, the chart shows that 75% earn less than 4,940 AZN while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Baku compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 2,730 AZN to 3,810 AZN. About 20% of salaries are below the 2,730 AZN mark, while 10% fall within the range of 3,810 AZN to 4,300 AZN. Only 5% of individuals have salaries exceeding 4,300 AZN.
Salary Comparison by Years of Experience / Customer Service Manager / Baku
How do experience and age affect pay?
| 0 - 2 Years | 2,810 AZN | |
| 2 - 5 Years | +32% | 3,710 AZN |
| 5 - 10 Years | +34% | 4,970 AZN |
| 10 - 15 Years | +19% | 5,930 AZN |
| 15 - 20 Years | +8% | 6,390 AZN |
| 20+ Years | +7% | 6,860 AZN |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 2,810 AZN.
While someone with an experience level between two and five years is expected to earn 3,710 AZN, 32% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 4,970 AZN, 34% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 5,930 AZN, 19% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 6,390 AZN, 8% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 6,860 AZN, 7% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Baku
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 3,520 AZN | |
| Certificate or Diploma | +14% | 4,010 AZN |
| Bachelor's Degree | +36% | 5,430 AZN |
| Master's Degree | +26% | 6,860 AZN |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 3,520 AZN.
Level 2: Certificate or Diploma
At this level, the average salary becomes 4,010 AZN, 14% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 5,430 AZN, 36% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 6,860 AZN, 26% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Azerbaijan costs anywhere from 14,800 AZN to 44,400 AZN and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Baku
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Azerbaijan, the average difference between the salary of male and female employees is nan%.
| Male | 0 AZN | |
| Female | 0 AZN |
Salary Comparison By Gender in Azerbaijan for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Baku
How much are annual salary increments in Baku for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in Azerbaijan are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 7% granted to employees every 20 months.
Azerbaijan / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / Azerbaijan
How much and how often are bonuses being awarded?
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Baku
27 AZN per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Baku is 27 AZN.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Baku is 13 AZN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 1,430 AZN | -69% |
| Account Service Representative | 1,510 AZN | -68% |
| Business Support Specialist | 2,090 AZN | -55% |
| Call Center Advisor | 1,650 AZN | -65% |
| Call Center Duty Manager | 2,210 AZN | -53% |
| Call Center Manager | 4,080 AZN | -13% |
| Call Center Quality Analyst | 2,620 AZN | -44% |
| Call Center Representative | 1,250 AZN | -73% |
| Call Center Scheduler | 1,400 AZN | -70% |
| Call Center Scheduling Manager | 2,050 AZN | -56% |
| Call Center Supervisor | 1,740 AZN | -63% |
| Call Center Team Leader | 2,120 AZN | -55% |
| Call Center Technology Specialist | 2,550 AZN | -45% |
| Chatbot Copywriter | 2,060 AZN | -56% |
| Chatbot Deployment Specialist | 2,260 AZN | -52% |
| Chatbot Marketing Specialist | 2,840 AZN | -39% |
| Chief Customer Experience and Success Officer | 4,660 AZN | -0% |
| Client Engagement Specialest | 2,340 AZN | -50% |
| Client Executive | 1,760 AZN | -62% |
| Client Liaison Officer | 1,170 AZN | -75% |
| Client Relations Manager | 4,290 AZN | -8% |
| Client Relationship Executive | 4,110 AZN | -12% |
| Client Relationship Manager | 4,310 AZN | -8% |
| Client Service Analyst | 2,660 AZN | -43% |
| Client Service Representative | 1,270 AZN | -73% |
| Client Strategy Specialist | 2,740 AZN | -41% |
| Contracts Specialist | 1,980 AZN | -58% |
| Customer Care Officer | 1,250 AZN | -73% |
| Customer Care Representative | 1,280 AZN | -73% |
| Customer Center Supervisor | 1,570 AZN | -66% |
| Customer Experience Analyst | 1,600 AZN | -66% |
| Customer Experience Manager | 4,290 AZN | -8% |
| Customer Experience Specialist | 2,870 AZN | -39% |
| Customer Feedback and Insights Analyst | 3,070 AZN | -34% |
| Customer Fulfillment Specialist | 2,640 AZN | -44% |
| Customer Insights Analyst | 2,790 AZN | -40% |
| Customer Journey Analyst | 3,240 AZN | -31% |
| Customer Problem Manager | 2,800 AZN | -40% |
| Customer Relations Manager | 4,620 AZN | -1% |
| Customer Relations Specialist | 2,530 AZN | -46% |
| Customer Relationship Management Implementation Consultant | 3,990 AZN | -15% |
| Customer Retention Specialist | 3,660 AZN | -22% |
| Customer Sales Representative | 1,290 AZN | -72% |
| Customer Sales Support | 1,360 AZN | -71% |
| Customer Service Administration | 1,480 AZN | -68% |
| Customer Service Advisor | 2,640 AZN | -44% |
| Customer Service Agent | 1,200 AZN | -74% |
| Customer Service Associate | 1,300 AZN | -72% |
| Customer Service Coordinator | 1,460 AZN | -69% |
| Customer Service Country Manager | 4,900 AZN |  +5% |
| Customer Service Executive | 3,090 AZN | -34% |
| Customer Service Manager | 4,680 AZN | +0% |
| Customer Service Officer | 1,240 AZN | -73% |
| Customer Service Operations Manager | 4,600 AZN | -2% |
| Customer Service Quality Assurance Analyst | 4,110 AZN | -12% |
| Customer Service Representative | 1,310 AZN | -72% |
| Customer Service Sales Support | 1,190 AZN | -75% |
| Customer Service Specialist | 1,250 AZN | -73% |
| Customer Service Supervisor | 1,970 AZN | -58% |
| Customer Service Team Leader | 2,680 AZN | -43% |
| Customer Service Trainer | 2,220 AZN | -53% |
| Customer Service Working Supervisor | 2,160 AZN | -54% |
| Customer Solutions Representative | 2,840 AZN | -39% |
| Customer Success Manager | 4,400 AZN | -6% |
| Customer Success Specialist | 2,600 AZN | -44% |
| Customer Support Agent | 1,280 AZN | -73% |
| Dispute Resolution Specialist | 2,230 AZN | -52% |
| Field Service Representative | 1,360 AZN | -71% |
| Guest Relations Officer | 1,030 AZN | -78% |
| Guest Service Agent | 980 AZN | -79% |
| Inbound Call Center Representative | 1,290 AZN | -72% |
| Inbound Sales Representative | 1,300 AZN | -72% |
| Internet Banking Supervisor | 4,080 AZN | -13% |
| Lead Administrator | 2,660 AZN | -43% |
| Live Chat Agent | 1,480 AZN | -68% |
| Logistics Coordinator | 1,440 AZN | -69% |
| Onboarding Specialist | 2,810 AZN | -40% |
| Operations Support Manager | 3,610 AZN | -23% |
| Real Time Analyst | 2,580 AZN | -45% |
| Regional Account Manager | 4,220 AZN | -10% |
| Remote Customer Service Representative | 1,700 AZN | -64% |
| Remote Customer Support Agent | 1,720 AZN | -63% |
| Service Administrator | 2,080 AZN | -56% |
| Service Delivery Manager | 4,110 AZN | -12% |
| Service Writer | 1,010 AZN | -78% |
| Social Media Customer Support Specialist | 2,500 AZN | -47% |
| Sourcing Assistant | 870 AZN | -81% |
| Telephone Operator | 930 AZN | -80% |
| User Experience Researcher | 2,700 AZN | -42% |
| Vendor Administration Specialist | 1,560 AZN | -67% |
| Voice Of The Customer Analyst | 2,360 AZN | -50% |
| Workforce Manager | 2,780 AZN | -41% |
Salary Comparison By City
| City | Average Salary |
| Baku | 4,680 AZN |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Azerbaijan is 10% on average across all career fields.
| Private Sector | 2,800 AZN | |
| Public Sector | +10% | 3,070 AZN |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Baku?
A good and competitive compensation would range anywhere between 4,330 AZN and 4,940 AZN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Baku ranges from 2,340 AZN to 3,560 AZN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
