Customer Service Representative Average Salary in Canada 2024
How much money does a person working as Customer Service Representative make in Canada?
LOW
23,100
CAD AVERAGE
44,400
CAD HIGH
67,900
CAD
A person working as Customer Service Representative in Canada typically earns around 44,400 CAD. Salaries range from 23,100 CAD (lowest) to 67,900 CAD (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Canada vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Canada
Salary Structure and Pay Scale Comparison
40,200 CAD or more
35,800 to 40,200 CAD
26,100 CAD or less
26,100 to 35,800 CAD
 23,100 CAD |
40,400 CAD |
67,900 CAD |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Canada range from 23,100 CAD (starting salary) to 67,900 CAD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 40,400 CAD, half of the professionals who work as Customer Service Representative in Canada earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Canada earn less than 33,500 CAD, while 75% earn more. Similarly, the chart shows that 75% earn less than 45,800 CAD while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Canada compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 26,100 CAD to 35,800 CAD. About 20% of salaries are below the 26,100 CAD mark, while 10% fall within the range of 35,800 CAD to 40,200 CAD. Only 5% of individuals have salaries exceeding 40,200 CAD.
Salary Comparison by Years of Experience / Customer Service Representative / Canada
How do experience and age affect pay?
| 0 - 2 Years | 26,200 CAD | |
| 2 - 5 Years | +34% | 35,200 CAD |
| 5 - 10 Years | +30% | 45,700 CAD |
| 10 - 15 Years | +21% | 55,300 CAD |
| 15 - 20 Years | +9% | 60,500 CAD |
| 20+ Years | +5% | 63,600 CAD |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 26,200 CAD.
While someone with an experience level between two and five years is expected to earn 35,200 CAD, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 45,700 CAD, 30% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 55,300 CAD, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 60,500 CAD, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 63,600 CAD, 5% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Canada
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 31,100 CAD | |
| Certificate or Diploma | +43% | 44,600 CAD |
| Bachelor's Degree | +38% | 61,600 CAD |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 31,100 CAD.
Level 2: Certificate or Diploma
At this level, the average salary becomes 44,600 CAD, 43% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 61,600 CAD, 38% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Canada
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Canada, the average difference between the salary of male and female employees is 4%.
| Male | 43,400 CAD | |
| Female | +5% | 45,400 CAD |
Salary Comparison By Gender in Canada for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Canada
How much are annual salary increments in Canada for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Canada are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
Canada / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Canada
How much and how often are bonuses being awarded?
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46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
| Received Bonus | 54% | |
| No Bonus | 46% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Canada
21 CAD per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Canada is 21 CAD.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Canada is 11 CAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 51,800 CAD |  +17% |
| Account Service Representative | 52,800 CAD | +19% |
| Business Support Specialist | 73,800 CAD | +66% |
| Call Center Advisor | 60,500 CAD | +36% |
| Call Center Duty Manager | 78,900 CAD | +78% |
| Call Center Manager | 141,000 CAD | +220% |
| Call Center Quality Analyst | 87,100 CAD | +96% |
| Call Center Representative | 45,300 CAD | +2% |
| Call Center Scheduler | 54,500 CAD | +23% |
| Call Center Scheduling Manager | 74,200 CAD | +67% |
| Call Center Supervisor | 64,400 CAD | +45% |
| Call Center Team Leader | 78,900 CAD | +78% |
| Call Center Technology Specialist | 92,300 CAD | +110% |
| Chatbot Copywriter | 77,400 CAD | +74% |
| Chatbot Deployment Specialist | 87,500 CAD | +97% |
| Chatbot Marketing Specialist | 105,000 CAD | +140% |
| Chief Customer Experience and Success Officer | 166,000 CAD | +270% |
| Client Engagement Specialest | 86,500 CAD | +95% |
| Client Executive | 60,500 CAD | +36% |
| Client Liaison Officer | 44,000 CAD | -1% |
| Client Relations Manager | 164,000 CAD | +270% |
| Client Relationship Executive | 146,000 CAD | +230% |
| Client Relationship Manager | 166,000 CAD | +270% |
| Client Service Analyst | 97,000 CAD | +120% |
| Client Service Representative | 46,500 CAD | +5% |
| Client Strategy Specialist | 92,900 CAD | +110% |
| Contracts Specialist | 72,300 CAD | +63% |
| Customer Care Officer | 44,400 CAD | +0% |
| Customer Care Representative | 43,700 CAD | -2% |
| Customer Center Supervisor | 52,700 CAD | +19% |
| Customer Experience Analyst | 59,200 CAD | +33% |
| Customer Experience Manager | 161,000 CAD | +260% |
| Customer Experience Specialist | 99,000 CAD | +120% |
| Customer Feedback and Insights Analyst | 103,000 CAD | +130% |
| Customer Fulfillment Specialist | 93,600 CAD | +110% |
| Customer Insights Analyst | 92,300 CAD | +110% |
| Customer Journey Analyst | 124,000 CAD | +180% |
| Customer Problem Manager | 95,200 CAD | +110% |
| Customer Relations Manager | 162,000 CAD | +270% |
| Customer Relations Specialist | 95,000 CAD | +110% |
| Customer Relationship Management Implementation Consultant | 142,000 CAD | +220% |
| Customer Retention Specialist | 135,000 CAD | +200% |
| Customer Sales Representative | 46,700 CAD | +5% |
| Customer Sales Support | 45,700 CAD | +3% |
| Customer Service Administration | 56,600 CAD | +28% |
| Customer Service Advisor | 94,200 CAD | +110% |
| Customer Service Agent | 42,800 CAD | -4% |
| Customer Service Associate | 44,300 CAD | -0% |
| Customer Service Coordinator | 53,500 CAD | +21% |
| Customer Service Country Manager | 185,000 CAD | +320% |
| Customer Service Executive | 109,000 CAD | +150% |
| Customer Service Manager | 170,000 CAD | +280% |
| Customer Service Officer | 43,500 CAD | -2% |
| Customer Service Operations Manager | 174,000 CAD | +290% |
| Customer Service Quality Assurance Analyst | 145,000 CAD | +230% |
| Customer Service Representative | 44,400 CAD | +0% |
| Customer Service Sales Support | 41,700 CAD | -6% |
| Customer Service Specialist | 45,200 CAD | +2% |
| Customer Service Supervisor | 68,100 CAD | +53% |
| Customer Service Team Leader | 103,000 CAD | +130% |
| Customer Service Trainer | 79,700 CAD | +80% |
| Customer Service Working Supervisor | 80,700 CAD | +82% |
| Customer Solutions Representative | 98,800 CAD | +120% |
| Customer Success Manager | 155,000 CAD | +250% |
| Customer Success Specialist | 101,000 CAD | +130% |
| Customer Support Agent | 45,800 CAD | +3% |
| Dispute Resolution Specialist | 83,400 CAD | +88% |
| Field Service Representative | 46,000 CAD | +4% |
| Guest Relations Officer | 37,700 CAD | -15% |
| Guest Service Agent | 34,700 CAD | -22% |
| Inbound Call Center Representative | 43,800 CAD | -1% |
| Inbound Sales Representative | 46,400 CAD | +5% |
| Internet Banking Supervisor | 145,000 CAD | +230% |
| Lead Administrator | 89,300 CAD | +100% |
| Live Chat Agent | 51,600 CAD | +16% |
| Logistics Coordinator | 50,900 CAD | +15% |
| Onboarding Specialist | 98,400 CAD | +120% |
| Operations Support Manager | 129,000 CAD | +190% |
| Real Time Analyst | 86,000 CAD | +94% |
| Regional Account Manager | 145,000 CAD | +230% |
| Remote Customer Service Representative | 65,600 CAD | +48% |
| Remote Customer Support Agent | 61,600 CAD | +39% |
| Service Administrator | 74,200 CAD | +67% |
| Service Delivery Manager | 160,000 CAD | +260% |
| Service Writer | 38,700 CAD | -13% |
| Social Media Customer Support Specialist | 88,700 CAD | +100% |
| Sourcing Assistant | 32,900 CAD | -26% |
| Telephone Operator | 33,000 CAD | -26% |
| User Experience Researcher | 103,000 CAD | +130% |
| Vendor Administration Specialist | 56,600 CAD | +28% |
| Voice Of The Customer Analyst | 89,700 CAD | +100% |
| Workforce Manager | 95,800 CAD | +120% |
Salary Comparison By State
| State | Average Salary |
| Alberta | 48,500 CAD |
| British Columbia | 48,300 CAD |
| Manitoba | 44,700 CAD |
| New Brunswick | 44,200 CAD |
| Newfoundland-Labrador | 40,100 CAD |
| Northwest Territories | 45,400 CAD |
| Nova Scotia | 43,700 CAD |
| Nunavut | 49,300 CAD |
| Ontario | 49,000 CAD |
| Prince Edward Island | 38,700 CAD |
| Quebec | 50,400 CAD |
| Saskatchewan | 45,100 CAD |
| Yukon | 42,300 CAD |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Canada is 4% on average across all career fields.
| Private Sector | 117,000 CAD | |
| Public Sector | +4% | 122,000 CAD |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Canada?
A good and competitive compensation would range anywhere between 40,400 CAD and 45,800 CAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Canada ranges from 23,100 CAD to 33,500 CAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
