Customer Service Representative Average Salary in China 2024
How much money does a person working as Customer Service Representative make in China?
LOW
5,800
CNY AVERAGE
11,200
CNY HIGH
17,100
CNY
A person working as Customer Service Representative in China typically earns around 11,200 CNY. Salaries range from 5,800 CNY (lowest) to 17,100 CNY (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in China vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in China
Salary Structure and Pay Scale Comparison
10,100 CNY or more
9,000 to 10,100 CNY
6,570 CNY or less
6,570 to 9,000 CNY
 5,800 CNY |
10,200 CNY |
17,100 CNY |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in China range from 5,800 CNY (starting salary) to 17,100 CNY (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 10,200 CNY, half of the professionals who work as Customer Service Representative in China earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in China earn less than 8,420 CNY, while 75% earn more. Similarly, the chart shows that 75% earn less than 11,500 CNY while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in China compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 6,570 CNY to 9,000 CNY. About 20% of salaries are below the 6,570 CNY mark, while 10% fall within the range of 9,000 CNY to 10,100 CNY. Only 5% of individuals have salaries exceeding 10,100 CNY.
Salary Comparison by Years of Experience / Customer Service Representative / China
How do experience and age affect pay?
| 0 - 2 Years | 6,590 CNY | |
| 2 - 5 Years | +34% | 8,850 CNY |
| 5 - 10 Years | +30% | 11,500 CNY |
| 10 - 15 Years | +21% | 13,900 CNY |
| 15 - 20 Years | +9% | 15,200 CNY |
| 20+ Years | +5% | 16,000 CNY |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 6,590 CNY.
While someone with an experience level between two and five years is expected to earn 8,850 CNY, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 11,500 CNY, 30% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 13,900 CNY, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 15,200 CNY, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 16,000 CNY, 5% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / China
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 7,830 CNY | |
| Certificate or Diploma | +43% | 11,200 CNY |
| Bachelor's Degree | +38% | 15,500 CNY |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 7,830 CNY.
Level 2: Certificate or Diploma
At this level, the average salary becomes 11,200 CNY, 43% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 15,500 CNY, 38% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / China
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in China, the average difference between the salary of male and female employees is 8%.
| Male | 10,800 CNY | |
| Female | +8% | 11,700 CNY |
Salary Comparison By Gender in China for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / China
How much are annual salary increments in China for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in China are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
China / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / China
How much and how often are bonuses being awarded?
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47% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 53% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
| Received Bonus | 53% | |
| No Bonus | 47% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / China
64 CNY per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in China is 64 CNY.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in China is 33 CNY. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 13,600 CNY |  +22% |
| Account Service Representative | 13,300 CNY | +19% |
| Business Support Specialist | 19,100 CNY | +71% |
| Call Center Advisor | 14,900 CNY | +34% |
| Call Center Duty Manager | 19,300 CNY | +73% |
| Call Center Manager | 34,300 CNY | +210% |
| Call Center Quality Analyst | 22,700 CNY | +100% |
| Call Center Representative | 10,700 CNY | -4% |
| Call Center Scheduler | 13,000 CNY | +16% |
| Call Center Scheduling Manager | 17,800 CNY | +59% |
| Call Center Supervisor | 15,100 CNY | +35% |
| Call Center Team Leader | 19,000 CNY | +70% |
| Call Center Technology Specialist | 22,800 CNY | +100% |
| Chatbot Copywriter | 18,900 CNY | +69% |
| Chatbot Deployment Specialist | 21,500 CNY | +93% |
| Chatbot Marketing Specialist | 26,200 CNY | +130% |
| Chief Customer Experience and Success Officer | 43,600 CNY | +290% |
| Client Engagement Specialest | 20,300 CNY | +82% |
| Client Executive | 15,800 CNY | +42% |
| Client Liaison Officer | 10,900 CNY | -2% |
| Client Relations Manager | 38,800 CNY | +250% |
| Client Relationship Executive | 34,600 CNY | +210% |
| Client Relationship Manager | 38,000 CNY | +240% |
| Client Service Analyst | 23,200 CNY | +110% |
| Client Service Representative | 11,400 CNY | +2% |
| Client Strategy Specialist | 22,400 CNY | +100% |
| Contracts Specialist | 17,800 CNY | +59% |
| Customer Care Officer | 11,200 CNY | +0% |
| Customer Care Representative | 10,800 CNY | -3% |
| Customer Center Supervisor | 13,700 CNY | +23% |
| Customer Experience Analyst | 14,100 CNY | +26% |
| Customer Experience Manager | 39,400 CNY | +250% |
| Customer Experience Specialist | 23,700 CNY | +110% |
| Customer Feedback and Insights Analyst | 26,800 CNY | +140% |
| Customer Fulfillment Specialist | 22,600 CNY | +100% |
| Customer Insights Analyst | 22,400 CNY | +100% |
| Customer Journey Analyst | 29,300 CNY | +160% |
| Customer Problem Manager | 24,300 CNY | +120% |
| Customer Relations Manager | 37,500 CNY | +240% |
| Customer Relations Specialist | 23,200 CNY | +110% |
| Customer Relationship Management Implementation Consultant | 37,300 CNY | +230% |
| Customer Retention Specialist | 32,100 CNY | +190% |
| Customer Sales Representative | 10,900 CNY | -2% |
| Customer Sales Support | 11,800 CNY | +6% |
| Customer Service Administration | 13,400 CNY | +20% |
| Customer Service Advisor | 24,700 CNY | +120% |
| Customer Service Agent | 11,200 CNY | +0% |
| Customer Service Associate | 11,400 CNY | +2% |
| Customer Service Coordinator | 12,800 CNY | +15% |
| Customer Service Country Manager | 44,500 CNY | +300% |
| Customer Service Executive | 27,100 CNY | +140% |
| Customer Service Manager | 38,400 CNY | +240% |
| Customer Service Officer | 10,500 CNY | -6% |
| Customer Service Operations Manager | 41,800 CNY | +270% |
| Customer Service Quality Assurance Analyst | 35,000 CNY | +210% |
| Customer Service Representative | 11,200 CNY | +0% |
| Customer Service Sales Support | 10,100 CNY | -9% |
| Customer Service Specialist | 11,000 CNY | -1% |
| Customer Service Supervisor | 17,300 CNY | +55% |
| Customer Service Team Leader | 23,600 CNY | +110% |
| Customer Service Trainer | 20,300 CNY | +82% |
| Customer Service Working Supervisor | 19,700 CNY | +77% |
| Customer Solutions Representative | 24,300 CNY | +120% |
| Customer Success Manager | 36,300 CNY | +230% |
| Customer Success Specialist | 24,700 CNY | +120% |
| Customer Support Agent | 11,300 CNY | +1% |
| Dispute Resolution Specialist | 19,500 CNY | +75% |
| Field Service Representative | 11,400 CNY | +2% |
| Guest Relations Officer | 8,750 CNY | -22% |
| Guest Service Agent | 8,610 CNY | -23% |
| Inbound Call Center Representative | 10,500 CNY | -6% |
| Inbound Sales Representative | 10,900 CNY | -2% |
| Internet Banking Supervisor | 33,500 CNY | +200% |
| Lead Administrator | 22,800 CNY | +100% |
| Live Chat Agent | 12,900 CNY | +16% |
| Logistics Coordinator | 12,600 CNY | +13% |
| Onboarding Specialist | 23,800 CNY | +110% |
| Operations Support Manager | 33,700 CNY | +200% |
| Real Time Analyst | 21,400 CNY | +92% |
| Regional Account Manager | 37,900 CNY | +240% |
| Remote Customer Service Representative | 15,000 CNY | +34% |
| Remote Customer Support Agent | 15,700 CNY | +41% |
| Service Administrator | 17,400 CNY | +56% |
| Service Delivery Manager | 38,100 CNY | +240% |
| Service Writer | 8,860 CNY | -21% |
| Social Media Customer Support Specialist | 22,300 CNY | +100% |
| Sourcing Assistant | 7,560 CNY | -32% |
| Telephone Operator | 8,180 CNY | -27% |
| User Experience Researcher | 24,400 CNY | +120% |
| Vendor Administration Specialist | 13,600 CNY | +22% |
| Voice Of The Customer Analyst | 20,900 CNY | +87% |
| Workforce Manager | 23,300 CNY | +110% |
Salary Comparison By City
| City | Average Salary |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in China is 6% on average across all career fields.
| Private Sector | 28,600 CNY | |
| Public Sector | +6% | 30,300 CNY |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in China?
A good and competitive compensation would range anywhere between 10,200 CNY and 11,500 CNY. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in China ranges from 5,800 CNY to 8,420 CNY. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
