A person working as Customer Service Manager in Dubai typically earns around 22,000 AED. Salaries range from 10,500 AED (lowest) to 34,500 AED (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Dubai vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
![]() 10,500 AED |
![]() 20,600 AED |
![]() 34,500 AED |
Salaries for the position Customer Service Manager in Dubai range from 10,500 AED (starting salary) to 34,500 AED (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 20,600 AED, half of the professionals who work as Customer Service Manager in Dubai earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Dubai earn less than 16,800 AED, while 75% earn more. Similarly, the chart shows that 75% earn less than 23,700 AED while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Dubai compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 12,700 AED to 18,100 AED. About 20% of salaries are below the 12,700 AED mark, while 10% fall within the range of 18,100 AED to 20,500 AED. Only 5% of individuals have salaries exceeding 20,500 AED.
0 - 2 Years | 12,300 AED | |
2 - 5 Years | +42% | 17,500 AED |
5 - 10 Years | +31% | 23,000 AED |
10 - 15 Years | +23% | 28,200 AED |
15 - 20 Years | +6% | 30,000 AED |
20+ Years | +10% | 32,900 AED |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 12,300 AED.
While someone with an experience level between two and five years is expected to earn 17,500 AED, 42% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 23,000 AED, 31% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 28,200 AED, 23% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 30,000 AED, 6% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 32,900 AED, 10% more than people with fifteen to twenty years of experience.
High School | 15,300 AED | |
Certificate or Diploma | +16% | 17,700 AED |
Bachelor's Degree | +46% | 25,800 AED |
Master's Degree | +23% | 31,800 AED |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Employees at this education level have an average salary of 15,300 AED.
At this level, the average salary becomes 17,700 AED, 16% more than the previous level.
At this level, the average salary becomes 25,800 AED, 46% more than the previous level.
At this level, the average salary becomes 31,800 AED, 23% more than the previous level.
A Master's degree program or any post-graduate program in United Arab Emirates costs anywhere from 71,700 AED to 215,000 AED and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in United Arab Emirates, the average difference between the salary of male and female employees is 6%.
Male | 20,900 AED | |
Female | -5% | 19,800 AED |
Individuals working as Customer Service Manager in United Arab Emirates are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
Received Bonus | % | |
No Bonus | 100% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Manager in Dubai is 61 AED. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | ![]() | |
Account Representative | 6,460 AED | ![]() |
Account Service Representative | 6,370 AED | ![]() |
Business Support Specialist | 9,020 AED | ![]() |
Call Center Advisor | 7,120 AED | ![]() |
Call Center Duty Manager | 9,920 AED | ![]() |
Call Center Manager | 19,300 AED | ![]() |
Call Center Quality Analyst | 12,000 AED | ![]() |
Call Center Representative | 4,840 AED | ![]() |
Call Center Scheduler | 6,000 AED | ![]() |
Call Center Scheduling Manager | 9,610 AED | ![]() |
Call Center Supervisor | 7,600 AED | ![]() |
Call Center Team Leader | 10,100 AED | ![]() |
Call Center Technology Specialist | 11,600 AED | ![]() |
Chatbot Copywriter | 9,710 AED | ![]() |
Chatbot Deployment Specialist | 11,000 AED | ![]() |
Chatbot Marketing Specialist | 13,300 AED | ![]() |
Chief Customer Experience and Success Officer | 24,000 AED | ![]() |
Client Engagement Specialest | 10,700 AED | ![]() |
Client Executive | 7,800 AED | ![]() |
Client Liaison Officer | 4,700 AED | ![]() |
Client Relations Manager | 21,600 AED | ![]() |
Client Relationship Executive | 20,600 AED | ![]() |
Client Relationship Manager | 23,100 AED | ![]() |
Client Service Analyst | 11,800 AED | ![]() |
Client Service Representative | 5,120 AED | ![]() |
Client Strategy Specialist | 12,300 AED | ![]() |
Contracts Specialist | 8,850 AED | ![]() |
Customer Care Officer | 5,140 AED | ![]() |
Customer Care Representative | 5,250 AED | ![]() |
Customer Center Supervisor | 6,030 AED | ![]() |
Customer Experience Analyst | 6,650 AED | ![]() |
Customer Experience Manager | 21,900 AED | ![]() |
Customer Experience Specialist | 13,300 AED | ![]() |
Customer Feedback and Insights Analyst | 13,200 AED | ![]() |
Customer Fulfillment Specialist | 12,300 AED | ![]() |
Customer Insights Analyst | 12,100 AED | ![]() |
Customer Journey Analyst | 15,900 AED | ![]() |
Customer Problem Manager | 12,500 AED | ![]() |
Customer Relations Manager | 22,000 AED | ![]() |
Customer Relations Specialist | 12,300 AED | ![]() |
Customer Relationship Management Implementation Consultant | 20,300 AED | ![]() |
Customer Retention Specialist | 18,800 AED | ![]() |
Customer Sales Representative | 5,160 AED | ![]() |
Customer Sales Support | 5,030 AED | ![]() |
Customer Service Administration | 6,450 AED | ![]() |
Customer Service Advisor | 12,900 AED | ![]() |
Customer Service Agent | 5,050 AED | ![]() |
Customer Service Associate | 4,870 AED | ![]() |
Customer Service Coordinator | 6,530 AED | ![]() |
Customer Service Country Manager | 23,600 AED | ![]() |
Customer Service Executive | 13,800 AED | ![]() |
Customer Service Manager | 22,000 AED | ![]() |
Customer Service Officer | 4,940 AED | ![]() |
Customer Service Operations Manager | 22,100 AED | ![]() |
Customer Service Quality Assurance Analyst | 19,900 AED | ![]() |
Customer Service Representative | 5,140 AED | ![]() |
Customer Service Sales Support | 4,680 AED | ![]() |
Customer Service Specialist | 5,070 AED | ![]() |
Customer Service Supervisor | 8,600 AED | ![]() |
Customer Service Team Leader | 13,800 AED | ![]() |
Customer Service Trainer | 10,200 AED | ![]() |
Customer Service Working Supervisor | 10,100 AED | ![]() |
Customer Solutions Representative | 12,600 AED | ![]() |
Customer Success Manager | 20,300 AED | ![]() |
Customer Success Specialist | 12,800 AED | ![]() |
Customer Support Agent | 4,960 AED | ![]() |
Dispute Resolution Specialist | 10,400 AED | ![]() |
Field Service Representative | 5,570 AED | ![]() |
Guest Relations Officer | 3,870 AED | ![]() |
Guest Service Agent | 3,820 AED | ![]() |
Inbound Call Center Representative | 5,020 AED | ![]() |
Inbound Sales Representative | 5,080 AED | ![]() |
Internet Banking Supervisor | 19,700 AED | ![]() |
Lead Administrator | 11,600 AED | ![]() |
Live Chat Agent | 6,410 AED | ![]() |
Logistics Coordinator | 5,640 AED | ![]() |
Onboarding Specialist | 12,900 AED | ![]() |
Operations Support Manager | 18,200 AED | ![]() |
Real Time Analyst | 11,700 AED | ![]() |
Regional Account Manager | 20,900 AED | ![]() |
Remote Customer Service Representative | 8,180 AED | ![]() |
Remote Customer Support Agent | 7,600 AED | ![]() |
Service Administrator | 9,040 AED | ![]() |
Service Delivery Manager | 20,500 AED | ![]() |
Service Writer | 4,170 AED | ![]() |
Social Media Customer Support Specialist | 11,800 AED | ![]() |
Sourcing Assistant | 3,300 AED | ![]() |
Telephone Operator | 3,550 AED | ![]() |
User Experience Researcher | 13,000 AED | ![]() |
Vendor Administration Specialist | 6,950 AED | ![]() |
Voice Of The Customer Analyst | 11,300 AED | ![]() |
Workforce Manager | 12,500 AED | ![]() |
City | Average Salary |
Abu Dhabi | 21,800 AED |
Al Ain | 21,000 AED |
Dubai | 22,000 AED |
Fujairah | 17,700 AED |
Ras Al Khaimah | 19,900 AED |
Sharjah | 20,400 AED |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United Arab Emirates is 6% on average across all career fields.
Private Sector | 13,800 AED | |
Public Sector | +6% | 14,700 AED |
A good and competitive compensation would range anywhere between 20,600 AED and 23,700 AED. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Manager in Dubai ranges from 10,500 AED to 16,800 AED. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary