Customer Service Manager Average Salary in France 2024
How much money does a person working as Customer Service Manager make in France?
LOW
35,100
EUR AVERAGE
65,100
EUR HIGH
98,200
EUR
A person working as Customer Service Manager in France typically earns around 65,100 EUR. Salaries range from 35,100 EUR (lowest) to 98,200 EUR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in France vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in France
Salary Structure and Pay Scale Comparison
58,000 EUR or more
51,900 to 58,000 EUR
38,600 EUR or less
38,600 to 51,900 EUR
 35,100 EUR |
58,200 EUR |
98,200 EUR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in France range from 35,100 EUR (starting salary) to 98,200 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 58,200 EUR, half of the professionals who work as Customer Service Manager in France earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in France earn less than 48,700 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 65,600 EUR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in France compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 38,600 EUR to 51,900 EUR. About 20% of salaries are below the 38,600 EUR mark, while 10% fall within the range of 51,900 EUR to 58,000 EUR. Only 5% of individuals have salaries exceeding 58,000 EUR.
Salary Comparison by Years of Experience / Customer Service Manager / France
How do experience and age affect pay?
| 0 - 2 Years | 40,800 EUR | |
| 2 - 5 Years | +26% | 51,500 EUR |
| 5 - 10 Years | +32% | 68,000 EUR |
| 10 - 15 Years | +18% | 79,900 EUR |
| 15 - 20 Years | +11% | 88,500 EUR |
| 20+ Years | +6% | 94,100 EUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 40,800 EUR.
While someone with an experience level between two and five years is expected to earn 51,500 EUR, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 68,000 EUR, 32% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 79,900 EUR, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 88,500 EUR, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 94,100 EUR, 6% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / France
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 49,700 EUR | |
| Certificate or Diploma | +13% | 56,000 EUR |
| Bachelor's Degree | +32% | 73,600 EUR |
| Master's Degree | +24% | 91,300 EUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 49,700 EUR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 56,000 EUR, 13% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 73,600 EUR, 32% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 91,300 EUR, 24% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in France costs anywhere from 20,700 EUR to 62,200 EUR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / France
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in France, the average difference between the salary of male and female employees is 5%.
| Male | 66,500 EUR | |
| Female | -5% | 63,500 EUR |
Salary Comparison By Gender in France for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / France
How much are annual salary increments in France for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in France are likely to observe a salary increase of approximately 12% every 17 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
France / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / France
How much and how often are bonuses being awarded?
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22% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 78% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.
| Received Bonus | 78% | |
| No Bonus | 22% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / France
31 EUR per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in France is 31 EUR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in France is 17 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 21,200 EUR | -67% |
| Account Service Representative | 21,500 EUR | -67% |
| Business Support Specialist | 31,700 EUR | -51% |
| Call Center Advisor | 23,000 EUR | -65% |
| Call Center Duty Manager | 31,900 EUR | -51% |
| Call Center Manager | 61,000 EUR | -6% |
| Call Center Quality Analyst | 34,700 EUR | -47% |
| Call Center Representative | 18,700 EUR | -71% |
| Call Center Scheduler | 21,100 EUR | -68% |
| Call Center Scheduling Manager | 29,800 EUR | -54% |
| Call Center Supervisor | 25,400 EUR | -61% |
| Call Center Team Leader | 29,700 EUR | -54% |
| Call Center Technology Specialist | 35,900 EUR | -45% |
| Chatbot Copywriter | 31,400 EUR | -52% |
| Chatbot Deployment Specialist | 33,200 EUR | -49% |
| Chatbot Marketing Specialist | 43,000 EUR | -34% |
| Chief Customer Experience and Success Officer | 69,600 EUR |  +7% |
| Client Engagement Specialest | 34,000 EUR | -48% |
| Client Executive | 24,700 EUR | -62% |
| Client Liaison Officer | 17,500 EUR | -73% |
| Client Relations Manager | 66,200 EUR | +2% |
| Client Relationship Executive | 55,600 EUR | -15% |
| Client Relationship Manager | 61,700 EUR | -5% |
| Client Service Analyst | 38,500 EUR | -41% |
| Client Service Representative | 17,700 EUR | -73% |
| Client Strategy Specialist | 38,200 EUR | -41% |
| Contracts Specialist | 30,700 EUR | -53% |
| Customer Care Officer | 17,600 EUR | -73% |
| Customer Care Representative | 17,200 EUR | -74% |
| Customer Center Supervisor | 22,600 EUR | -65% |
| Customer Experience Analyst | 23,000 EUR | -65% |
| Customer Experience Manager | 65,300 EUR | +0% |
| Customer Experience Specialist | 39,800 EUR | -39% |
| Customer Feedback and Insights Analyst | 44,400 EUR | -32% |
| Customer Fulfillment Specialist | 35,300 EUR | -46% |
| Customer Insights Analyst | 39,800 EUR | -39% |
| Customer Journey Analyst | 50,000 EUR | -23% |
| Customer Problem Manager | 40,600 EUR | -38% |
| Customer Relations Manager | 64,800 EUR | -0% |
| Customer Relations Specialist | 38,500 EUR | -41% |
| Customer Relationship Management Implementation Consultant | 59,500 EUR | -9% |
| Customer Retention Specialist | 52,700 EUR | -19% |
| Customer Sales Representative | 17,500 EUR | -73% |
| Customer Sales Support | 19,600 EUR | -70% |
| Customer Service Administration | 22,800 EUR | -65% |
| Customer Service Advisor | 39,400 EUR | -39% |
| Customer Service Agent | 17,900 EUR | -72% |
| Customer Service Associate | 18,600 EUR | -71% |
| Customer Service Coordinator | 21,000 EUR | -68% |
| Customer Service Country Manager | 75,200 EUR | +16% |
| Customer Service Executive | 44,500 EUR | -32% |
| Customer Service Manager | 65,100 EUR | +0% |
| Customer Service Officer | 18,300 EUR | -72% |
| Customer Service Operations Manager | 70,700 EUR | +9% |
| Customer Service Quality Assurance Analyst | 61,000 EUR | -6% |
| Customer Service Representative | 17,600 EUR | -73% |
| Customer Service Sales Support | 17,600 EUR | -73% |
| Customer Service Specialist | 17,900 EUR | -72% |
| Customer Service Supervisor | 28,400 EUR | -56% |
| Customer Service Team Leader | 38,400 EUR | -41% |
| Customer Service Trainer | 34,000 EUR | -48% |
| Customer Service Working Supervisor | 29,900 EUR | -54% |
| Customer Solutions Representative | 41,900 EUR | -36% |
| Customer Success Manager | 60,800 EUR | -7% |
| Customer Success Specialist | 38,200 EUR | -41% |
| Customer Support Agent | 18,300 EUR | -72% |
| Dispute Resolution Specialist | 32,100 EUR | -51% |
| Field Service Representative | 18,500 EUR | -72% |
| Guest Relations Officer | 13,800 EUR | -79% |
| Guest Service Agent | 14,000 EUR | -78% |
| Inbound Call Center Representative | 18,000 EUR | -72% |
| Inbound Sales Representative | 17,800 EUR | -73% |
| Internet Banking Supervisor | 56,700 EUR | -13% |
| Lead Administrator | 39,000 EUR | -40% |
| Live Chat Agent | 21,300 EUR | -67% |
| Logistics Coordinator | 20,800 EUR | -68% |
| Onboarding Specialist | 37,900 EUR | -42% |
| Operations Support Manager | 53,800 EUR | -17% |
| Real Time Analyst | 35,600 EUR | -45% |
| Regional Account Manager | 59,300 EUR | -9% |
| Remote Customer Service Representative | 24,400 EUR | -62% |
| Remote Customer Support Agent | 26,300 EUR | -60% |
| Service Administrator | 28,500 EUR | -56% |
| Service Delivery Manager | 61,900 EUR | -5% |
| Service Writer | 14,400 EUR | -78% |
| Social Media Customer Support Specialist | 35,200 EUR | -46% |
| Sourcing Assistant | 12,500 EUR | -81% |
| Telephone Operator | 13,300 EUR | -80% |
| User Experience Researcher | 41,700 EUR | -36% |
| Vendor Administration Specialist | 22,700 EUR | -65% |
| Voice Of The Customer Analyst | 33,700 EUR | -48% |
| Workforce Manager | 37,900 EUR | -42% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in France is 5% on average across all career fields.
| Private Sector | 48,400 EUR | |
| Public Sector | +5% | 50,900 EUR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in France?
A good and competitive compensation would range anywhere between 58,200 EUR and 65,600 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in France ranges from 35,100 EUR to 48,700 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
