Customer Solutions Representative Average Salary in Germany 2024
How much money does a person working as Customer Solutions Representative make in Germany?
LOW
1,470
EUR AVERAGE
3,190
EUR HIGH
5,070
EUR
A person working as Customer Solutions Representative in Germany typically earns around 3,190 EUR. Salaries range from 1,470 EUR (lowest) to 5,070 EUR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Solutions Representative salaries in Germany vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Solutions Representative Pay Scale and Salaries in Germany
Salary Structure and Pay Scale Comparison
3,020 EUR or more
2,650 to 3,020 EUR
1,820 EUR or less
1,820 to 2,650 EUR
 1,470 EUR |
3,050 EUR |
5,070 EUR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Solutions Representative in Germany range from 1,470 EUR (starting salary) to 5,070 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 3,050 EUR, half of the professionals who work as Customer Solutions Representative in Germany earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Solutions Representative in Germany earn less than 2,460 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 3,510 EUR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Solutions Representative in Germany compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,820 EUR to 2,650 EUR. About 20% of salaries are below the 1,820 EUR mark, while 10% fall within the range of 2,650 EUR to 3,020 EUR. Only 5% of individuals have salaries exceeding 3,020 EUR.
Salary Comparison by Years of Experience / Customer Solutions Representative / Germany
How do experience and age affect pay?
| 0 - 2 Years | 1,660 EUR | |
| 2 - 5 Years | +34% | 2,220 EUR |
| 5 - 10 Years | +48% | 3,290 EUR |
| 10 - 15 Years | +22% | 4,010 EUR |
| 15 - 20 Years | +9% | 4,370 EUR |
| 20+ Years | +8% | 4,730 EUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Solutions Representative and this is what we found.
Employees with less than two years of experience earn approximately 1,660 EUR.
While someone with an experience level between two and five years is expected to earn 2,220 EUR, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 3,290 EUR, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 4,010 EUR, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 4,370 EUR, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 4,730 EUR, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Solutions Representative / Germany
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Solutions Representative.
| High School | 1,900 EUR | |
| Certificate or Diploma | +57% | 2,980 EUR |
| Bachelor's Degree | +68% | 5,000 EUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Solutions Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 1,900 EUR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 2,980 EUR, 57% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 5,000 EUR, 68% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Solutions Representative / Germany
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Solutions Representative in Germany, the average difference between the salary of male and female employees is 6%.
| Male | 3,100 EUR | |
| Female | +6% | 3,280 EUR |
Salary Comparison By Gender in Germany for all Careers
Average Annual Salary Increment Percentage / Customer Solutions Representative / Germany
How much are annual salary increments in Germany for individuals working as Customer Solutions Representative? How often do employees get salary raises?
Individuals working as Customer Solutions Representative in Germany are likely to observe a salary increase of approximately 10% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
Germany / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Solutions Representative / Germany
How much and how often are bonuses being awarded?
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39% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 61% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
| Received Bonus | 61% | |
| No Bonus | 39% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Solutions Representative / Germany
18 EUR per hourThe average hourly wage (pay per hour) for individuals working as Customer Solutions Representative in Germany is 18 EUR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Solutions Representative in Germany is 8 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 1,640 EUR | -49% |
| Account Service Representative | 1,710 EUR | -46% |
| Business Support Specialist | 2,400 EUR | -25% |
| Call Center Advisor | 1,800 EUR | -44% |
| Call Center Duty Manager | 2,490 EUR | -22% |
| Call Center Manager | 4,720 EUR |  +48% |
| Call Center Quality Analyst | 2,860 EUR | -10% |
| Call Center Representative | 1,410 EUR | -56% |
| Call Center Scheduler | 1,600 EUR | -50% |
| Call Center Scheduling Manager | 2,270 EUR | -29% |
| Call Center Supervisor | 1,860 EUR | -42% |
| Call Center Team Leader | 2,280 EUR | -28% |
| Call Center Technology Specialist | 2,650 EUR | -17% |
| Chatbot Copywriter | 2,320 EUR | -27% |
| Chatbot Deployment Specialist | 2,480 EUR | -22% |
| Chatbot Marketing Specialist | 3,250 EUR | +2% |
| Chief Customer Experience and Success Officer | 5,600 EUR | +76% |
| Client Engagement Specialest | 2,490 EUR | -22% |
| Client Executive | 2,010 EUR | -37% |
| Client Liaison Officer | 1,280 EUR | -60% |
| Client Relations Manager | 4,790 EUR | +50% |
| Client Relationship Executive | 4,570 EUR | +43% |
| Client Relationship Manager | 5,010 EUR | +57% |
| Client Service Analyst | 2,880 EUR | -10% |
| Client Service Representative | 1,390 EUR | -56% |
| Client Strategy Specialist | 2,880 EUR | -10% |
| Contracts Specialist | 2,220 EUR | -30% |
| Customer Care Officer | 1,350 EUR | -58% |
| Customer Care Representative | 1,360 EUR | -57% |
| Customer Center Supervisor | 1,630 EUR | -49% |
| Customer Experience Analyst | 1,650 EUR | -48% |
| Customer Experience Manager | 4,840 EUR | +52% |
| Customer Experience Specialist | 3,190 EUR | +0% |
| Customer Feedback and Insights Analyst | 3,190 EUR | +0% |
| Customer Fulfillment Specialist | 2,850 EUR | -11% |
| Customer Insights Analyst | 2,930 EUR | -8% |
| Customer Journey Analyst | 3,620 EUR | +14% |
| Customer Problem Manager | 3,160 EUR | -1% |
| Customer Relations Manager | 5,070 EUR | +59% |
| Customer Relations Specialist | 2,850 EUR | -11% |
| Customer Relationship Management Implementation Consultant | 4,790 EUR | +50% |
| Customer Retention Specialist | 4,280 EUR | +34% |
| Customer Sales Representative | 1,380 EUR | -57% |
| Customer Sales Support | 1,410 EUR | -56% |
| Customer Service Administration | 1,650 EUR | -48% |
| Customer Service Advisor | 3,170 EUR | -1% |
| Customer Service Agent | 1,440 EUR | -55% |
| Customer Service Associate | 1,420 EUR | -55% |
| Customer Service Coordinator | 1,700 EUR | -47% |
| Customer Service Country Manager | 5,560 EUR | +74% |
| Customer Service Executive | 3,200 EUR | +0% |
| Customer Service Manager | 4,910 EUR | +54% |
| Customer Service Officer | 1,360 EUR | -57% |
| Customer Service Operations Manager | 5,230 EUR | +64% |
| Customer Service Quality Assurance Analyst | 4,540 EUR | +42% |
| Customer Service Representative | 1,420 EUR | -55% |
| Customer Service Sales Support | 1,310 EUR | -59% |
| Customer Service Specialist | 1,340 EUR | -58% |
| Customer Service Supervisor | 2,120 EUR | -34% |
| Customer Service Team Leader | 3,120 EUR | -2% |
| Customer Service Trainer | 2,520 EUR | -21% |
| Customer Service Working Supervisor | 2,260 EUR | -29% |
| Customer Solutions Representative | 3,190 EUR | +0% |
| Customer Success Manager | 4,690 EUR | +47% |
| Customer Success Specialist | 2,850 EUR | -11% |
| Customer Support Agent | 1,400 EUR | -56% |
| Dispute Resolution Specialist | 2,500 EUR | -22% |
| Field Service Representative | 1,520 EUR | -52% |
| Guest Relations Officer | 1,050 EUR | -67% |
| Guest Service Agent | 1,090 EUR | -66% |
| Inbound Call Center Representative | 1,360 EUR | -57% |
| Inbound Sales Representative | 1,320 EUR | -59% |
| Internet Banking Supervisor | 4,270 EUR | +34% |
| Lead Administrator | 2,850 EUR | -11% |
| Live Chat Agent | 1,730 EUR | -46% |
| Logistics Coordinator | 1,490 EUR | -53% |
| Onboarding Specialist | 2,880 EUR | -10% |
| Operations Support Manager | 4,330 EUR | +36% |
| Real Time Analyst | 2,740 EUR | -14% |
| Regional Account Manager | 4,830 EUR | +52% |
| Remote Customer Service Representative | 1,980 EUR | -38% |
| Remote Customer Support Agent | 1,950 EUR | -39% |
| Service Administrator | 2,110 EUR | -34% |
| Service Delivery Manager | 4,690 EUR | +47% |
| Service Writer | 1,170 EUR | -63% |
| Social Media Customer Support Specialist | 2,700 EUR | -15% |
| Sourcing Assistant | 960 EUR | -70% |
| Telephone Operator | 1,040 EUR | -67% |
| User Experience Researcher | 3,010 EUR | -6% |
| Vendor Administration Specialist | 1,730 EUR | -46% |
| Voice Of The Customer Analyst | 2,520 EUR | -21% |
| Workforce Manager | 2,980 EUR | -7% |
Salary Comparison By City
| City | Average Salary |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Germany is 5% on average across all career fields.
| Private Sector | 3,740 EUR | |
| Public Sector | +5% | 3,910 EUR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Solutions Representative in Germany?
A good and competitive compensation would range anywhere between 3,050 EUR and 3,510 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Solutions Representative in Germany ranges from 1,470 EUR to 2,460 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
