Service Administrator Average Salary in Indonesia 2024
How much money does a person working as Service Administrator make in Indonesia?
LOW
3,940,000
IDR AVERAGE
7,300,000
IDR HIGH
11,000,000
IDR
A person working as Service Administrator in Indonesia typically earns around 7,300,000 IDR. Salaries range from 3,940,000 IDR (lowest) to 11,000,000 IDR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Service Administrator salaries in Indonesia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Service Administrator Pay Scale and Salaries in Indonesia
Salary Structure and Pay Scale Comparison
6,500,000 IDR or more
5,820,000 to 6,500,000 IDR
4,330,000 IDR or less
4,330,000 to 5,820,000 IDR
 3,940,000 IDR |
6,520,000 IDR |
11,000,000 IDR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Service Administrator in Indonesia range from 3,940,000 IDR (starting salary) to 11,000,000 IDR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 6,520,000 IDR, half of the professionals who work as Service Administrator in Indonesia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Service Administrator in Indonesia earn less than 5,460,000 IDR, while 75% earn more. Similarly, the chart shows that 75% earn less than 7,360,000 IDR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Service Administrator in Indonesia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 4,330,000 IDR to 5,820,000 IDR. About 20% of salaries are below the 4,330,000 IDR mark, while 10% fall within the range of 5,820,000 IDR to 6,500,000 IDR. Only 5% of individuals have salaries exceeding 6,500,000 IDR.
Salary Comparison by Years of Experience / Service Administrator / Indonesia
How do experience and age affect pay?
| 0 - 2 Years | 4,580,000 IDR | |
| 2 - 5 Years | +26% | 5,780,000 IDR |
| 5 - 10 Years | +32% | 7,620,000 IDR |
| 10 - 15 Years | +18% | 8,960,000 IDR |
| 15 - 20 Years | +11% | 9,920,000 IDR |
| 20+ Years | +6% | 10,600,000 IDR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Service Administrator and this is what we found.
Employees with less than two years of experience earn approximately 4,580,000 IDR.
While someone with an experience level between two and five years is expected to earn 5,780,000 IDR, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 7,620,000 IDR, 32% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 8,960,000 IDR, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 9,920,000 IDR, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 10,600,000 IDR, 6% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Service Administrator / Indonesia
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Service Administrator.
| High School | 5,570,000 IDR | |
| Certificate or Diploma | +13% | 6,280,000 IDR |
| Bachelor's Degree | +32% | 8,260,000 IDR |
| Master's Degree | +24% | 10,200,000 IDR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Service Administrator in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 5,570,000 IDR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 6,280,000 IDR, 13% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 8,260,000 IDR, 32% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 10,200,000 IDR, 24% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Indonesia costs anywhere from 60,900,000 IDR to 183,000,000 IDR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Service Administrator / Indonesia
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Service Administrator in Indonesia, the average difference between the salary of male and female employees is 8%.
| Male | 7,530,000 IDR | |
| Female | -7% | 6,980,000 IDR |
Salary Comparison By Gender in Indonesia for all Careers
Average Annual Salary Increment Percentage / Service Administrator / Indonesia
How much are annual salary increments in Indonesia for individuals working as Service Administrator? How often do employees get salary raises?
Individuals working as Service Administrator in Indonesia are likely to observe a salary increase of approximately 10% every 19 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
Indonesia / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Service Administrator / Indonesia
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/indonesia/customer-service-and-call-center/service-administrator/annual-salary-bonus-rate-indonesia-service-administrator.jpg
51% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 49% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 4% to 5% of their annual salary.
| Received Bonus | 49% | |
| No Bonus | 51% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Service Administrator / Indonesia
42,100 IDR per hourThe average hourly wage (pay per hour) for individuals working as Service Administrator in Indonesia is 42,100 IDR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Service Administrator in Indonesia is 22,700 IDR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 5,670,000 IDR | -22% |
| Account Service Representative | 5,450,000 IDR | -25% |
| Business Support Specialist | 7,800,000 IDR |  +7% |
| Call Center Advisor | 5,980,000 IDR | -18% |
| Call Center Duty Manager | 8,080,000 IDR | +11% |
| Call Center Manager | 15,100,000 IDR | +110% |
| Call Center Quality Analyst | 9,130,000 IDR | +25% |
| Call Center Representative | 4,590,000 IDR | -37% |
| Call Center Scheduler | 5,310,000 IDR | -27% |
| Call Center Scheduling Manager | 7,690,000 IDR | +5% |
| Call Center Supervisor | 6,940,000 IDR | -5% |
| Call Center Team Leader | 7,880,000 IDR | +8% |
| Call Center Technology Specialist | 9,520,000 IDR | +30% |
| Chatbot Copywriter | 8,350,000 IDR | +14% |
| Chatbot Deployment Specialist | 9,090,000 IDR | +25% |
| Chatbot Marketing Specialist | 11,200,000 IDR | +54% |
| Chief Customer Experience and Success Officer | 19,000,000 IDR | +160% |
| Client Engagement Specialest | 9,320,000 IDR | +28% |
| Client Executive | 6,950,000 IDR | -5% |
| Client Liaison Officer | 4,500,000 IDR | -38% |
| Client Relations Manager | 17,600,000 IDR | +140% |
| Client Relationship Executive | 16,100,000 IDR | +120% |
| Client Relationship Manager | 16,600,000 IDR | +130% |
| Client Service Analyst | 10,300,000 IDR | +41% |
| Client Service Representative | 4,600,000 IDR | -37% |
| Client Strategy Specialist | 10,600,000 IDR | +45% |
| Contracts Specialist | 7,670,000 IDR | +5% |
| Customer Care Officer | 4,850,000 IDR | -34% |
| Customer Care Representative | 4,600,000 IDR | -37% |
| Customer Center Supervisor | 5,850,000 IDR | -20% |
| Customer Experience Analyst | 6,060,000 IDR | -17% |
| Customer Experience Manager | 17,400,000 IDR | +140% |
| Customer Experience Specialist | 10,800,000 IDR | +48% |
| Customer Feedback and Insights Analyst | 11,500,000 IDR | +58% |
| Customer Fulfillment Specialist | 9,840,000 IDR | +35% |
| Customer Insights Analyst | 10,300,000 IDR | +41% |
| Customer Journey Analyst | 13,300,000 IDR | +82% |
| Customer Problem Manager | 10,700,000 IDR | +47% |
| Customer Relations Manager | 17,500,000 IDR | +140% |
| Customer Relations Specialist | 10,200,000 IDR | +40% |
| Customer Relationship Management Implementation Consultant | 16,200,000 IDR | +120% |
| Customer Retention Specialist | 14,800,000 IDR | +100% |
| Customer Sales Representative | 4,870,000 IDR | -33% |
| Customer Sales Support | 5,070,000 IDR | -31% |
| Customer Service Administration | 6,050,000 IDR | -17% |
| Customer Service Advisor | 10,800,000 IDR | +48% |
| Customer Service Agent | 4,890,000 IDR | -33% |
| Customer Service Associate | 4,720,000 IDR | -35% |
| Customer Service Coordinator | 5,870,000 IDR | -20% |
| Customer Service Country Manager | 19,600,000 IDR | +170% |
| Customer Service Executive | 11,100,000 IDR | +52% |
| Customer Service Manager | 16,600,000 IDR | +130% |
| Customer Service Officer | 4,900,000 IDR | -33% |
| Customer Service Operations Manager | 18,400,000 IDR | +150% |
| Customer Service Quality Assurance Analyst | 16,300,000 IDR | +120% |
| Customer Service Representative | 4,620,000 IDR | -37% |
| Customer Service Sales Support | 4,710,000 IDR | -35% |
| Customer Service Specialist | 4,910,000 IDR | -33% |
| Customer Service Supervisor | 7,340,000 IDR | +1% |
| Customer Service Team Leader | 10,400,000 IDR | +43% |
| Customer Service Trainer | 8,510,000 IDR | +17% |
| Customer Service Working Supervisor | 8,450,000 IDR | +16% |
| Customer Solutions Representative | 11,000,000 IDR | +51% |
| Customer Success Manager | 15,900,000 IDR | +120% |
| Customer Success Specialist | 10,400,000 IDR | +43% |
| Customer Support Agent | 4,920,000 IDR | -33% |
| Dispute Resolution Specialist | 8,640,000 IDR | +18% |
| Field Service Representative | 5,050,000 IDR | -31% |
| Guest Relations Officer | 3,770,000 IDR | -48% |
| Guest Service Agent | 3,620,000 IDR | -50% |
| Inbound Call Center Representative | 4,980,000 IDR | -32% |
| Inbound Sales Representative | 4,560,000 IDR | -38% |
| Internet Banking Supervisor | 15,100,000 IDR | +110% |
| Lead Administrator | 9,470,000 IDR | +30% |
| Live Chat Agent | 5,630,000 IDR | -23% |
| Logistics Coordinator | 5,160,000 IDR | -29% |
| Onboarding Specialist | 10,800,000 IDR | +48% |
| Operations Support Manager | 14,700,000 IDR | +100% |
| Real Time Analyst | 9,850,000 IDR | +35% |
| Regional Account Manager | 16,700,000 IDR | +130% |
| Remote Customer Service Representative | 6,580,000 IDR | -10% |
| Remote Customer Support Agent | 6,590,000 IDR | -10% |
| Service Administrator | 7,300,000 IDR | +0% |
| Service Delivery Manager | 15,600,000 IDR | +110% |
| Service Writer | 3,880,000 IDR | -47% |
| Social Media Customer Support Specialist | 9,710,000 IDR | +33% |
| Sourcing Assistant | 3,440,000 IDR | -53% |
| Telephone Operator | 3,440,000 IDR | -53% |
| User Experience Researcher | 11,100,000 IDR | +52% |
| Vendor Administration Specialist | 5,860,000 IDR | -20% |
| Voice Of The Customer Analyst | 8,900,000 IDR | +22% |
| Workforce Manager | 9,900,000 IDR | +36% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Indonesia is 9% on average across all career fields.
| Private Sector | 11,600,000 IDR | |
| Public Sector | +9% | 12,600,000 IDR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Service Administrator in Indonesia?
A good and competitive compensation would range anywhere between 6,520,000 IDR and 7,360,000 IDR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Service Administrator in Indonesia ranges from 3,940,000 IDR to 5,460,000 IDR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
