Call Center Duty Manager Average Salary in Istanbul 2024
How much money does a person working as Call Center Duty Manager make in Istanbul?
LOW
2,570
TRY AVERAGE
5,580
TRY HIGH
8,880
TRY
A person working as Call Center Duty Manager in Istanbul typically earns around 5,580 TRY. Salaries range from 2,570 TRY (lowest) to 8,880 TRY (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Call Center Duty Manager salaries in Istanbul vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Call Center Duty Manager Pay Scale and Salaries in Istanbul
Salary Structure and Pay Scale Comparison
5,290 TRY or more
4,640 to 5,290 TRY
3,200 TRY or less
3,200 to 4,640 TRY
 2,570 TRY |
5,330 TRY |
8,880 TRY |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Call Center Duty Manager in Istanbul range from 2,570 TRY (starting salary) to 8,880 TRY (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 5,330 TRY, half of the professionals who work as Call Center Duty Manager in Istanbul earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Duty Manager in Istanbul earn less than 4,300 TRY, while 75% earn more. Similarly, the chart shows that 75% earn less than 6,150 TRY while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Duty Manager in Istanbul compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 3,200 TRY to 4,640 TRY. About 20% of salaries are below the 3,200 TRY mark, while 10% fall within the range of 4,640 TRY to 5,290 TRY. Only 5% of individuals have salaries exceeding 5,290 TRY.
Salary Comparison by Years of Experience / Call Center Duty Manager / Istanbul
How do experience and age affect pay?
| 0 - 2 Years | 2,910 TRY | |
| 2 - 5 Years | +34% | 3,890 TRY |
| 5 - 10 Years | +48% | 5,750 TRY |
| 10 - 15 Years | +22% | 7,010 TRY |
| 15 - 20 Years | +9% | 7,650 TRY |
| 20+ Years | +8% | 8,280 TRY |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Duty Manager and this is what we found.
Employees with less than two years of experience earn approximately 2,910 TRY.
While someone with an experience level between two and five years is expected to earn 3,890 TRY, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 5,750 TRY, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 7,010 TRY, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 7,650 TRY, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 8,280 TRY, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Call Center Duty Manager / Istanbul
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Call Center Duty Manager.
| High School | 3,580 TRY | |
| Certificate or Diploma | +18% | 4,210 TRY |
| Bachelor's Degree | +45% | 6,100 TRY |
| Master's Degree | +31% | 7,990 TRY |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Duty Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 3,580 TRY.
Level 2: Certificate or Diploma
At this level, the average salary becomes 4,210 TRY, 18% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 6,100 TRY, 45% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 7,990 TRY, 31% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Turkey costs anywhere from 39,300 TRY to 118,000 TRY and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Call Center Duty Manager / Istanbul
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Duty Manager in Turkey, the average difference between the salary of male and female employees is 18%.
| Male | 5,750 TRY | |
| Female | -15% | 4,880 TRY |
Salary Comparison By Gender in Turkey for all Careers
Average Annual Salary Increment Percentage / Call Center Duty Manager / Istanbul
How much are annual salary increments in Istanbul for individuals working as Call Center Duty Manager? How often do employees get salary raises?
Individuals working as Call Center Duty Manager in Turkey are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
Turkey / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Call Center Duty Manager / Turkey
How much and how often are bonuses being awarded?
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Call Center Duty Manager / Istanbul
32 TRY per hourThe average hourly wage (pay per hour) for individuals working as Call Center Duty Manager in Istanbul is 32 TRY.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Call Center Duty Manager in Istanbul is 15 TRY. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 3,900 TRY | -30% |
| Account Service Representative | 4,150 TRY | -26% |
| Business Support Specialist | 5,490 TRY | -2% |
| Call Center Advisor | 4,480 TRY | -20% |
| Call Center Duty Manager | 5,580 TRY | -0% |
| Call Center Manager | 10,600 TRY |  +90% |
| Call Center Quality Analyst | 6,360 TRY | +14% |
| Call Center Representative | 3,170 TRY | -43% |
| Call Center Scheduler | 3,940 TRY | -29% |
| Call Center Scheduling Manager | 5,610 TRY | +1% |
| Call Center Supervisor | 4,400 TRY | -21% |
| Call Center Team Leader | 5,650 TRY | +1% |
| Call Center Technology Specialist | 6,380 TRY | +14% |
| Chatbot Copywriter | 5,770 TRY | +3% |
| Chatbot Deployment Specialist | 6,170 TRY | +11% |
| Chatbot Marketing Specialist | 7,350 TRY | +32% |
| Chief Customer Experience and Success Officer | 12,900 TRY | +130% |
| Client Engagement Specialest | 5,910 TRY | +6% |
| Client Executive | 4,780 TRY | -14% |
| Client Liaison Officer | 3,290 TRY | -41% |
| Client Relations Manager | 12,200 TRY | +120% |
| Client Relationship Executive | 10,900 TRY | +95% |
| Client Relationship Manager | 11,400 TRY | +100% |
| Client Service Analyst | 6,870 TRY | +23% |
| Client Service Representative | 3,450 TRY | -38% |
| Client Strategy Specialist | 6,880 TRY | +23% |
| Contracts Specialist | 5,170 TRY | -7% |
| Customer Care Officer | 3,390 TRY | -39% |
| Customer Care Representative | 3,390 TRY | -39% |
| Customer Center Supervisor | 4,120 TRY | -26% |
| Customer Experience Analyst | 4,070 TRY | -27% |
| Customer Experience Manager | 12,000 TRY | +120% |
| Customer Experience Specialist | 7,110 TRY | +27% |
| Customer Feedback and Insights Analyst | 8,080 TRY | +45% |
| Customer Fulfillment Specialist | 7,040 TRY | +26% |
| Customer Insights Analyst | 7,260 TRY | +30% |
| Customer Journey Analyst | 9,190 TRY | +65% |
| Customer Problem Manager | 7,200 TRY | +29% |
| Customer Relations Manager | 11,600 TRY | +110% |
| Customer Relations Specialist | 7,070 TRY | +27% |
| Customer Relationship Management Implementation Consultant | 11,000 TRY | +97% |
| Customer Retention Specialist | 9,870 TRY | +77% |
| Customer Sales Representative | 3,160 TRY | -43% |
| Customer Sales Support | 3,570 TRY | -36% |
| Customer Service Administration | 4,190 TRY | -25% |
| Customer Service Advisor | 7,310 TRY | +31% |
| Customer Service Agent | 3,320 TRY | -41% |
| Customer Service Associate | 3,360 TRY | -40% |
| Customer Service Coordinator | 3,920 TRY | -30% |
| Customer Service Country Manager | 12,800 TRY | +130% |
| Customer Service Executive | 8,000 TRY | +43% |
| Customer Service Manager | 11,800 TRY | +110% |
| Customer Service Officer | 3,160 TRY | -43% |
| Customer Service Operations Manager | 12,100 TRY | +120% |
| Customer Service Quality Assurance Analyst | 10,500 TRY | +88% |
| Customer Service Representative | 3,220 TRY | -42% |
| Customer Service Sales Support | 3,030 TRY | -46% |
| Customer Service Specialist | 3,430 TRY | -39% |
| Customer Service Supervisor | 4,990 TRY | -11% |
| Customer Service Team Leader | 7,090 TRY | +27% |
| Customer Service Trainer | 6,330 TRY | +13% |
| Customer Service Working Supervisor | 5,800 TRY | +4% |
| Customer Solutions Representative | 7,430 TRY | +33% |
| Customer Success Manager | 11,100 TRY | +99% |
| Customer Success Specialist | 7,090 TRY | +27% |
| Customer Support Agent | 3,260 TRY | -42% |
| Dispute Resolution Specialist | 6,120 TRY | +10% |
| Field Service Representative | 3,670 TRY | -34% |
| Guest Relations Officer | 2,740 TRY | -51% |
| Guest Service Agent | 2,640 TRY | -53% |
| Inbound Call Center Representative | 3,250 TRY | -42% |
| Inbound Sales Representative | 3,230 TRY | -42% |
| Internet Banking Supervisor | 10,100 TRY | +81% |
| Lead Administrator | 6,960 TRY | +25% |
| Live Chat Agent | 4,040 TRY | -28% |
| Logistics Coordinator | 3,730 TRY | -33% |
| Onboarding Specialist | 6,890 TRY | +23% |
| Operations Support Manager | 9,970 TRY | +79% |
| Real Time Analyst | 6,410 TRY | +15% |
| Regional Account Manager | 11,500 TRY | +110% |
| Remote Customer Service Representative | 4,510 TRY | -19% |
| Remote Customer Support Agent | 4,900 TRY | -12% |
| Service Administrator | 5,170 TRY | -7% |
| Service Delivery Manager | 11,500 TRY | +110% |
| Service Writer | 2,660 TRY | -52% |
| Social Media Customer Support Specialist | 6,770 TRY | +21% |
| Sourcing Assistant | 2,330 TRY | -58% |
| Telephone Operator | 2,510 TRY | -55% |
| User Experience Researcher | 7,650 TRY | +37% |
| Vendor Administration Specialist | 4,280 TRY | -23% |
| Voice Of The Customer Analyst | 6,390 TRY | +14% |
| Workforce Manager | 6,920 TRY | +24% |
Salary Comparison By City
| City | Average Salary |
| Ankara | 5,270 TRY |
| Istanbul | 5,580 TRY |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Turkey is 5% on average across all career fields.
| Private Sector | 7,660 TRY | |
| Public Sector | +5% | 8,040 TRY |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Call Center Duty Manager in Istanbul?
A good and competitive compensation would range anywhere between 5,330 TRY and 6,150 TRY. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Call Center Duty Manager in Istanbul ranges from 2,570 TRY to 4,300 TRY. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
