Customer Service Manager Average Salary in Italy 2024
How much money does a person working as Customer Service Manager make in Italy?
LOW
2,540
EUR AVERAGE
4,890
EUR HIGH
7,480
EUR
A person working as Customer Service Manager in Italy typically earns around 4,890 EUR. Salaries range from 2,540 EUR (lowest) to 7,480 EUR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Italy vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Italy
Salary Structure and Pay Scale Comparison
4,420 EUR or more
3,940 to 4,420 EUR
2,880 EUR or less
2,880 to 3,940 EUR
 2,540 EUR |
4,440 EUR |
7,480 EUR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Italy range from 2,540 EUR (starting salary) to 7,480 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 4,440 EUR, half of the professionals who work as Customer Service Manager in Italy earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Italy earn less than 3,690 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 5,040 EUR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Italy compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 2,880 EUR to 3,940 EUR. About 20% of salaries are below the 2,880 EUR mark, while 10% fall within the range of 3,940 EUR to 4,420 EUR. Only 5% of individuals have salaries exceeding 4,420 EUR.
Salary Comparison by Years of Experience / Customer Service Manager / Italy
How do experience and age affect pay?
| 0 - 2 Years | 2,890 EUR | |
| 2 - 5 Years | +34% | 3,870 EUR |
| 5 - 10 Years | +30% | 5,030 EUR |
| 10 - 15 Years | +21% | 6,090 EUR |
| 15 - 20 Years | +9% | 6,660 EUR |
| 20+ Years | +5% | 7,010 EUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 2,890 EUR.
While someone with an experience level between two and five years is expected to earn 3,870 EUR, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 5,030 EUR, 30% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 6,090 EUR, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 6,660 EUR, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 7,010 EUR, 5% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Italy
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 3,480 EUR | |
| Certificate or Diploma | +14% | 3,970 EUR |
| Bachelor's Degree | +41% | 5,600 EUR |
| Master's Degree | +21% | 6,780 EUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 3,480 EUR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 3,970 EUR, 14% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 5,600 EUR, 41% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 6,780 EUR, 21% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Italy costs anywhere from 18,300 EUR to 54,900 EUR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Italy
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Italy, the average difference between the salary of male and female employees is 6%.
| Male | 5,030 EUR | |
| Female | -5% | 4,760 EUR |
Salary Comparison By Gender in Italy for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Italy
How much are annual salary increments in Italy for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in Italy are likely to observe a salary increase of approximately 11% every 19 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
Italy / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / Italy
How much and how often are bonuses being awarded?
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20% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 80% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 6% to 8% of their annual salary.
| Received Bonus | 80% | |
| No Bonus | 20% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Italy
28 EUR per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Italy is 28 EUR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Italy is 15 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 1,660 EUR | -66% |
| Account Service Representative | 1,670 EUR | -66% |
| Business Support Specialist | 2,350 EUR | -52% |
| Call Center Advisor | 1,920 EUR | -61% |
| Call Center Duty Manager | 2,590 EUR | -47% |
| Call Center Manager | 4,800 EUR | -2% |
| Call Center Quality Analyst | 2,860 EUR | -41% |
| Call Center Representative | 1,440 EUR | -71% |
| Call Center Scheduler | 1,670 EUR | -66% |
| Call Center Scheduling Manager | 2,440 EUR | -50% |
| Call Center Supervisor | 2,030 EUR | -58% |
| Call Center Team Leader | 2,510 EUR | -49% |
| Call Center Technology Specialist | 2,870 EUR | -41% |
| Chatbot Copywriter | 2,420 EUR | -50% |
| Chatbot Deployment Specialist | 2,650 EUR | -46% |
| Chatbot Marketing Specialist | 3,300 EUR | -32% |
| Chief Customer Experience and Success Officer | 5,760 EUR |  +18% |
| Client Engagement Specialest | 2,730 EUR | -44% |
| Client Executive | 2,040 EUR | -58% |
| Client Liaison Officer | 1,410 EUR | -71% |
| Client Relations Manager | 5,320 EUR | +9% |
| Client Relationship Executive | 4,740 EUR | -3% |
| Client Relationship Manager | 4,940 EUR | +1% |
| Client Service Analyst | 3,060 EUR | -37% |
| Client Service Representative | 1,480 EUR | -70% |
| Client Strategy Specialist | 3,130 EUR | -36% |
| Contracts Specialist | 2,390 EUR | -51% |
| Customer Care Officer | 1,440 EUR | -71% |
| Customer Care Representative | 1,490 EUR | -70% |
| Customer Center Supervisor | 1,770 EUR | -64% |
| Customer Experience Analyst | 1,730 EUR | -65% |
| Customer Experience Manager | 5,040 EUR | +3% |
| Customer Experience Specialist | 3,090 EUR | -37% |
| Customer Feedback and Insights Analyst | 3,460 EUR | -29% |
| Customer Fulfillment Specialist | 2,830 EUR | -42% |
| Customer Insights Analyst | 2,980 EUR | -39% |
| Customer Journey Analyst | 4,020 EUR | -18% |
| Customer Problem Manager | 3,190 EUR | -35% |
| Customer Relations Manager | 5,240 EUR | +7% |
| Customer Relations Specialist | 2,970 EUR | -39% |
| Customer Relationship Management Implementation Consultant | 4,930 EUR | +1% |
| Customer Retention Specialist | 4,080 EUR | -16% |
| Customer Sales Representative | 1,460 EUR | -70% |
| Customer Sales Support | 1,530 EUR | -69% |
| Customer Service Administration | 1,830 EUR | -63% |
| Customer Service Advisor | 3,270 EUR | -33% |
| Customer Service Agent | 1,490 EUR | -70% |
| Customer Service Associate | 1,370 EUR | -72% |
| Customer Service Coordinator | 1,620 EUR | -67% |
| Customer Service Country Manager | 5,430 EUR | +11% |
| Customer Service Executive | 3,240 EUR | -34% |
| Customer Service Manager | 4,890 EUR | +0% |
| Customer Service Officer | 1,360 EUR | -72% |
| Customer Service Operations Manager | 5,100 EUR | +4% |
| Customer Service Quality Assurance Analyst | 4,540 EUR | -7% |
| Customer Service Representative | 1,360 EUR | -72% |
| Customer Service Sales Support | 1,310 EUR | -73% |
| Customer Service Specialist | 1,370 EUR | -72% |
| Customer Service Supervisor | 2,110 EUR | -57% |
| Customer Service Team Leader | 3,070 EUR | -37% |
| Customer Service Trainer | 2,540 EUR | -48% |
| Customer Service Working Supervisor | 2,370 EUR | -51% |
| Customer Solutions Representative | 3,100 EUR | -37% |
| Customer Success Manager | 4,630 EUR | -5% |
| Customer Success Specialist | 3,040 EUR | -38% |
| Customer Support Agent | 1,390 EUR | -72% |
| Dispute Resolution Specialist | 2,430 EUR | -50% |
| Field Service Representative | 1,530 EUR | -69% |
| Guest Relations Officer | 1,090 EUR | -78% |
| Guest Service Agent | 1,100 EUR | -77% |
| Inbound Call Center Representative | 1,480 EUR | -70% |
| Inbound Sales Representative | 1,420 EUR | -71% |
| Internet Banking Supervisor | 4,340 EUR | -11% |
| Lead Administrator | 2,930 EUR | -40% |
| Live Chat Agent | 1,770 EUR | -64% |
| Logistics Coordinator | 1,510 EUR | -69% |
| Onboarding Specialist | 3,210 EUR | -34% |
| Operations Support Manager | 4,460 EUR | -9% |
| Real Time Analyst | 2,800 EUR | -43% |
| Regional Account Manager | 4,890 EUR | +0% |
| Remote Customer Service Representative | 1,950 EUR | -60% |
| Remote Customer Support Agent | 1,960 EUR | -60% |
| Service Administrator | 2,270 EUR | -54% |
| Service Delivery Manager | 4,900 EUR | +0% |
| Service Writer | 1,150 EUR | -76% |
| Social Media Customer Support Specialist | 2,870 EUR | -41% |
| Sourcing Assistant | 1,060 EUR | -78% |
| Telephone Operator | 1,040 EUR | -79% |
| User Experience Researcher | 3,350 EUR | -31% |
| Vendor Administration Specialist | 1,860 EUR | -62% |
| Voice Of The Customer Analyst | 2,670 EUR | -45% |
| Workforce Manager | 3,060 EUR | -37% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Italy is 5% on average across all career fields.
| Private Sector | 3,560 EUR | |
| Public Sector | +5% | 3,750 EUR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Italy?
A good and competitive compensation would range anywhere between 4,440 EUR and 5,040 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Italy ranges from 2,540 EUR to 3,690 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
