Customer Service Manager Average Salary in Johannesburg 2024
How much money does a person working as Customer Service Manager make in Johannesburg?
LOW
21,900
ZAR AVERAGE
42,900
ZAR HIGH
66,000
ZAR
A person working as Customer Service Manager in Johannesburg typically earns around 42,900 ZAR. Salaries range from 21,900 ZAR (lowest) to 66,000 ZAR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Johannesburg vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Johannesburg
Salary Structure and Pay Scale Comparison
39,100 ZAR or more
34,800 to 39,100 ZAR
25,100 ZAR or less
25,100 to 34,800 ZAR
 21,900 ZAR |
39,300 ZAR |
66,000 ZAR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Johannesburg range from 21,900 ZAR (starting salary) to 66,000 ZAR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 39,300 ZAR, half of the professionals who work as Customer Service Manager in Johannesburg earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Johannesburg earn less than 32,500 ZAR, while 75% earn more. Similarly, the chart shows that 75% earn less than 44,700 ZAR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Johannesburg compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 25,100 ZAR to 34,800 ZAR. About 20% of salaries are below the 25,100 ZAR mark, while 10% fall within the range of 34,800 ZAR to 39,100 ZAR. Only 5% of individuals have salaries exceeding 39,100 ZAR.
Salary Comparison by Years of Experience / Customer Service Manager / Johannesburg
How do experience and age affect pay?
| 0 - 2 Years | 24,500 ZAR | |
| 2 - 5 Years | +31% | 32,000 ZAR |
| 5 - 10 Years | +40% | 44,800 ZAR |
| 10 - 15 Years | +20% | 53,900 ZAR |
| 15 - 20 Years | +9% | 58,500 ZAR |
| 20+ Years | +8% | 63,200 ZAR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 24,500 ZAR.
While someone with an experience level between two and five years is expected to earn 32,000 ZAR, 31% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 44,800 ZAR, 40% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 53,900 ZAR, 20% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 58,500 ZAR, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 63,200 ZAR, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Johannesburg
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 29,400 ZAR | |
| Certificate or Diploma | +15% | 33,800 ZAR |
| Bachelor's Degree | +41% | 47,500 ZAR |
| Master's Degree | +29% | 61,200 ZAR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 29,400 ZAR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 33,800 ZAR, 15% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 47,500 ZAR, 41% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 61,200 ZAR, 29% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in South Africa costs anywhere from 156,000 ZAR to 469,000 ZAR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Johannesburg
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in South Africa, the average difference between the salary of male and female employees is 8%.
| Male | 43,900 ZAR | |
| Female | -7% | 40,700 ZAR |
Salary Comparison By Gender in South Africa for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Johannesburg
How much are annual salary increments in Johannesburg for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in South Africa are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
South Africa / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / South Africa
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/south-africa/customer-service-and-call-center/customer-service-manager/annual-salary-bonus-rate-south-africa-customer-service-manager.jpg
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Johannesburg
250 ZAR per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Johannesburg is 250 ZAR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Johannesburg is 130 ZAR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 14,200 ZAR | -67% |
| Account Service Representative | 14,700 ZAR | -66% |
| Business Support Specialist | 21,000 ZAR | -51% |
| Call Center Advisor | 15,900 ZAR | -63% |
| Call Center Duty Manager | 22,400 ZAR | -48% |
| Call Center Manager | 39,500 ZAR | -8% |
| Call Center Quality Analyst | 24,300 ZAR | -43% |
| Call Center Representative | 12,700 ZAR | -70% |
| Call Center Scheduler | 14,300 ZAR | -67% |
| Call Center Scheduling Manager | 19,900 ZAR | -54% |
| Call Center Supervisor | 17,300 ZAR | -60% |
| Call Center Team Leader | 21,600 ZAR | -50% |
| Call Center Technology Specialist | 23,800 ZAR | -44% |
| Chatbot Copywriter | 22,000 ZAR | -49% |
| Chatbot Deployment Specialist | 23,000 ZAR | -46% |
| Chatbot Marketing Specialist | 28,800 ZAR | -33% |
| Chief Customer Experience and Success Officer | 49,300 ZAR |  +15% |
| Client Engagement Specialest | 23,200 ZAR | -46% |
| Client Executive | 16,500 ZAR | -62% |
| Client Liaison Officer | 12,300 ZAR | -71% |
| Client Relations Manager | 43,100 ZAR | +1% |
| Client Relationship Executive | 40,600 ZAR | -5% |
| Client Relationship Manager | 43,600 ZAR | +2% |
| Client Service Analyst | 25,000 ZAR | -42% |
| Client Service Representative | 12,200 ZAR | -72% |
| Client Strategy Specialist | 27,000 ZAR | -37% |
| Contracts Specialist | 19,800 ZAR | -54% |
| Customer Care Officer | 12,600 ZAR | -71% |
| Customer Care Representative | 11,700 ZAR | -73% |
| Customer Center Supervisor | 15,000 ZAR | -65% |
| Customer Experience Analyst | 15,600 ZAR | -64% |
| Customer Experience Manager | 45,900 ZAR | +7% |
| Customer Experience Specialist | 26,500 ZAR | -38% |
| Customer Feedback and Insights Analyst | 29,400 ZAR | -31% |
| Customer Fulfillment Specialist | 25,600 ZAR | -40% |
| Customer Insights Analyst | 25,700 ZAR | -40% |
| Customer Journey Analyst | 32,600 ZAR | -24% |
| Customer Problem Manager | 28,200 ZAR | -34% |
| Customer Relations Manager | 44,300 ZAR | +3% |
| Customer Relations Specialist | 27,000 ZAR | -37% |
| Customer Relationship Management Implementation Consultant | 42,200 ZAR | -2% |
| Customer Retention Specialist | 36,800 ZAR | -14% |
| Customer Sales Representative | 11,800 ZAR | -72% |
| Customer Sales Support | 13,000 ZAR | -70% |
| Customer Service Administration | 14,900 ZAR | -65% |
| Customer Service Advisor | 27,900 ZAR | -35% |
| Customer Service Agent | 12,700 ZAR | -70% |
| Customer Service Associate | 12,800 ZAR | -70% |
| Customer Service Coordinator | 14,600 ZAR | -66% |
| Customer Service Country Manager | 51,600 ZAR | +20% |
| Customer Service Executive | 29,800 ZAR | -30% |
| Customer Service Manager | 43,800 ZAR | +2% |
| Customer Service Officer | 12,400 ZAR | -71% |
| Customer Service Operations Manager | 48,500 ZAR | +13% |
| Customer Service Quality Assurance Analyst | 41,200 ZAR | -4% |
| Customer Service Representative | 12,600 ZAR | -71% |
| Customer Service Sales Support | 11,900 ZAR | -72% |
| Customer Service Specialist | 11,900 ZAR | -72% |
| Customer Service Supervisor | 18,600 ZAR | -57% |
| Customer Service Team Leader | 27,100 ZAR | -37% |
| Customer Service Trainer | 23,600 ZAR | -45% |
| Customer Service Working Supervisor | 21,600 ZAR | -50% |
| Customer Solutions Representative | 27,000 ZAR | -37% |
| Customer Success Manager | 41,400 ZAR | -3% |
| Customer Success Specialist | 26,400 ZAR | -38% |
| Customer Support Agent | 12,800 ZAR | -70% |
| Dispute Resolution Specialist | 22,800 ZAR | -47% |
| Field Service Representative | 13,400 ZAR | -69% |
| Guest Relations Officer | 9,710 ZAR | -77% |
| Guest Service Agent | 10,100 ZAR | -76% |
| Inbound Call Center Representative | 12,700 ZAR | -70% |
| Inbound Sales Representative | 12,700 ZAR | -70% |
| Internet Banking Supervisor | 40,500 ZAR | -6% |
| Lead Administrator | 25,900 ZAR | -40% |
| Live Chat Agent | 14,700 ZAR | -66% |
| Logistics Coordinator | 13,900 ZAR | -68% |
| Onboarding Specialist | 26,400 ZAR | -38% |
| Operations Support Manager | 38,100 ZAR | -11% |
| Real Time Analyst | 24,500 ZAR | -43% |
| Regional Account Manager | 39,700 ZAR | -7% |
| Remote Customer Service Representative | 17,200 ZAR | -60% |
| Remote Customer Support Agent | 18,300 ZAR | -57% |
| Service Administrator | 20,300 ZAR | -53% |
| Service Delivery Manager | 42,000 ZAR | -2% |
| Service Writer | 10,200 ZAR | -76% |
| Social Media Customer Support Specialist | 25,200 ZAR | -41% |
| Sourcing Assistant | 8,470 ZAR | -80% |
| Telephone Operator | 9,580 ZAR | -78% |
| User Experience Researcher | 27,100 ZAR | -37% |
| Vendor Administration Specialist | 15,200 ZAR | -65% |
| Voice Of The Customer Analyst | 22,600 ZAR | -47% |
| Workforce Manager | 25,100 ZAR | -41% |
Salary Comparison By City
| City | Average Salary |
| Cape Town | 49,500 ZAR |
| Johannesburg | 42,900 ZAR |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in South Africa is 7% on average across all career fields.
| Private Sector | 30,400 ZAR | |
| Public Sector | +7% | 32,400 ZAR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Johannesburg?
A good and competitive compensation would range anywhere between 39,300 ZAR and 44,700 ZAR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Johannesburg ranges from 21,900 ZAR to 32,500 ZAR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
