Call Center Representative Average Salary in Korea (South) 2024

How much money does a person working as Call Center Representative make in Korea (South)?

Average Monthly Salary

1,530,000 KRW

( 18,300,000 KRW yearly)

LOW
794,000
KRW AVERAGE
1,530,000
KRW HIGH
2,340,000
KRW

Call Center Representative Pay Scale and Salaries in Korea (South)

Salary Structure and Pay Scale Comparison

5% of people earn
1,380,000 KRW or more

10% of people earn
1,230,000 to 1,380,000 KRW

20% of people earn
899,000 KRW or less

65% of people earn
899,000 to 1,230,000 KRW

Minimum Salary 794,000 KRW

Median 1,390,000 KRW

Maximum 2,340,000 KRW

Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

• Salary Range, Minimum Wage, and Starting Salary

  Salaries for the position Call Center Representative in Korea (South) range from 794,000 KRW (starting salary) to 2,340,000 KRW (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

• Median Salary

  With a median salary of 1,390,000 KRW, half of the professionals who work as Call Center Representative in Korea (South) earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

• Percentiles and Salary Scale

  The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Korea (South) earn less than 1,150,000 KRW, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,580,000 KRW while 25% earn more.

• Pay Scale Structure

  To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Korea (South) compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 899,000 KRW to 1,230,000 KRW. About 20% of salaries are below the 899,000 KRW mark, while 10% fall within the range of 1,230,000 KRW to 1,380,000 KRW. Only 5% of individuals have salaries exceeding 1,380,000 KRW.

Salary Comparison by Years of Experience / Call Center Representative / Korea (South)

How do experience and age affect pay?

The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.

Employees with less than two years of experience earn approximately 902,000 KRW.

While someone with an experience level between two and five years is expected to earn 1,210,000 KRW, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 1,570,000 KRW, 30% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,900,000 KRW, 21% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 2,080,000 KRW, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 2,190,000 KRW, 5% more than people with fifteen to twenty years of experience.

Typical Salary Progress for Most Careers

Salary Comparison By Education / Call Center Representative / Korea (South)

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.

Level 1: High School

Employees at this education level have an average salary of 1,070,000 KRW.

Level 2: Certificate or Diploma

At this level, the average salary becomes 1,530,000 KRW, 43% more than the previous level.

Level 3: Bachelor's Degree

At this level, the average salary becomes 2,120,000 KRW, 38% more than the previous level.

Typical Salary Difference by Education for Most Careers

Salary and Compensation Comparison By Gender / Call Center Representative / Korea (South)

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Korea (South), the average difference between the salary of male and female employees is 6%.

Salary Comparison By Gender in Korea (South) for all Careers

Average Annual Salary Increment Percentage / Call Center Representative / Korea (South)

How much are annual salary increments in Korea (South) for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Korea (South) are likely to observe a salary increase of approximately 10% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.

Korea (South) / All Professions

The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

Worldwide Salary Raises: All Countries and All Jobs

Bonus and Incentive Rates / Call Center Representative / Korea (South)

How much and how often are bonuses being awarded?

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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus		52%
No Bonus		48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Korea (South)

8,810 KRW per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Korea (South) is 8,810 KRW.This is the rate they get paid for every worked hour.

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Korea (South) is 4,580 KRW. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Customer Service and Call Center		-100%
Account Representative	1,760,000 KRW	+15%
Account Service Representative	1,860,000 KRW	+22%
Business Support Specialist	2,590,000 KRW	+70%
Call Center Advisor	1,950,000 KRW	+28%
Call Center Duty Manager	2,610,000 KRW	+71%
Call Center Manager	4,790,000 KRW	+210%
Call Center Quality Analyst	3,010,000 KRW	+97%
Call Center Representative	1,480,000 KRW	-3%
Call Center Scheduler	1,800,000 KRW	+18%
Call Center Scheduling Manager	2,640,000 KRW	+73%
Call Center Supervisor	2,030,000 KRW	+33%
Call Center Team Leader	2,480,000 KRW	+62%
Call Center Technology Specialist	2,930,000 KRW	+92%
Chatbot Copywriter	2,560,000 KRW	+68%
Chatbot Deployment Specialist	2,830,000 KRW	+85%
Chatbot Marketing Specialist	3,580,000 KRW	+130%
Chief Customer Experience and Success Officer	5,560,000 KRW	+260%
Client Engagement Specialest	2,720,000 KRW	+78%
Client Executive	2,060,000 KRW	+35%
Client Liaison Officer	1,370,000 KRW	-10%
Client Relations Manager	5,630,000 KRW	+270%
Client Relationship Executive	4,830,000 KRW	+220%
Client Relationship Manager	5,250,000 KRW	+240%
Client Service Analyst	3,140,000 KRW	+110%
Client Service Representative	1,500,000 KRW	-2%
Client Strategy Specialist	3,250,000 KRW	+110%
Contracts Specialist	2,560,000 KRW	+68%
Customer Care Officer	1,440,000 KRW	-6%
Customer Care Representative	1,520,000 KRW	-0%
Customer Center Supervisor	1,850,000 KRW	+21%
Customer Experience Analyst	1,950,000 KRW	+28%
Customer Experience Manager	5,340,000 KRW	+250%
Customer Experience Specialist	3,510,000 KRW	+130%
Customer Feedback and Insights Analyst	3,630,000 KRW	+140%
Customer Fulfillment Specialist	2,940,000 KRW	+93%
Customer Insights Analyst	3,130,000 KRW	+100%
Customer Journey Analyst	4,250,000 KRW	+180%
Customer Problem Manager	3,250,000 KRW	+110%
Customer Relations Manager	5,400,000 KRW	+250%
Customer Relations Specialist	3,140,000 KRW	+110%
Customer Relationship Management Implementation Consultant	4,760,000 KRW	+210%
Customer Retention Specialist	4,390,000 KRW	+190%
Customer Sales Representative	1,520,000 KRW	-0%
Customer Sales Support	1,600,000 KRW	+5%
Customer Service Administration	1,940,000 KRW	+27%
Customer Service Advisor	3,150,000 KRW	+110%
Customer Service Agent	1,430,000 KRW	-6%
Customer Service Associate	1,430,000 KRW	-6%
Customer Service Coordinator	1,750,000 KRW	+15%
Customer Service Country Manager	5,900,000 KRW	+290%
Customer Service Executive	3,710,000 KRW	+140%
Customer Service Manager	5,420,000 KRW	+250%
Customer Service Officer	1,500,000 KRW	-2%
Customer Service Operations Manager	5,550,000 KRW	+260%
Customer Service Quality Assurance Analyst	4,980,000 KRW	+230%
Customer Service Representative	1,440,000 KRW	-6%
Customer Service Sales Support	1,440,000 KRW	-6%
Customer Service Specialist	1,520,000 KRW	-0%
Customer Service Supervisor	2,360,000 KRW	+55%
Customer Service Team Leader	3,270,000 KRW	+110%
Customer Service Trainer	2,720,000 KRW	+78%
Customer Service Working Supervisor	2,650,000 KRW	+74%
Customer Solutions Representative	3,490,000 KRW	+130%
Customer Success Manager	4,870,000 KRW	+220%
Customer Success Specialist	3,250,000 KRW	+110%
Customer Support Agent	1,430,000 KRW	-6%
Dispute Resolution Specialist	2,670,000 KRW	+75%
Field Service Representative	1,580,000 KRW	+3%
Guest Relations Officer	1,250,000 KRW	-18%
Guest Service Agent	1,190,000 KRW	-22%
Inbound Call Center Representative	1,530,000 KRW	+0%
Inbound Sales Representative	1,490,000 KRW	-2%
Internet Banking Supervisor	4,920,000 KRW	+220%
Lead Administrator	3,000,000 KRW	+96%
Live Chat Agent	1,740,000 KRW	+14%
Logistics Coordinator	1,730,000 KRW	+13%
Onboarding Specialist	3,360,000 KRW	+120%
Operations Support Manager	4,300,000 KRW	+180%
Real Time Analyst	2,900,000 KRW	+90%
Regional Account Manager	4,940,000 KRW	+220%
Remote Customer Service Representative	2,080,000 KRW	+36%
Remote Customer Support Agent	2,110,000 KRW	+38%
Service Administrator	2,380,000 KRW	+56%
Service Delivery Manager	5,260,000 KRW	+240%
Service Writer	1,220,000 KRW	-20%
Social Media Customer Support Specialist	2,870,000 KRW	+88%
Sourcing Assistant	1,130,000 KRW	-26%
Telephone Operator	1,130,000 KRW	-26%
User Experience Researcher	3,540,000 KRW	+130%
Vendor Administration Specialist	2,010,000 KRW	+32%
Voice Of The Customer Analyst	2,920,000 KRW	+91%
Workforce Manager	3,220,000 KRW	+110%

Salary Comparison By City

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Korea (South) is 6% on average across all career fields.

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Korea (South)?

A good and competitive compensation would range anywhere between 1,390,000 KRW and 1,580,000 KRW. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Korea (South) ranges from 794,000 KRW to 1,150,000 KRW. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.