Customer Service Manager Average Salary in Kuala Lumpur 2024
How much money does a person working as Customer Service Manager make in Kuala Lumpur?
LOW
4,680
MYR AVERAGE
9,550
MYR HIGH
14,900
MYR
A person working as Customer Service Manager in Kuala Lumpur typically earns around 9,550 MYR. Salaries range from 4,680 MYR (lowest) to 14,900 MYR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Kuala Lumpur vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Kuala Lumpur
Salary Structure and Pay Scale Comparison
8,860 MYR or more
7,830 to 8,860 MYR
5,550 MYR or less
5,550 to 7,830 MYR
 4,680 MYR |
8,910 MYR |
14,900 MYR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Kuala Lumpur range from 4,680 MYR (starting salary) to 14,900 MYR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 8,910 MYR, half of the professionals who work as Customer Service Manager in Kuala Lumpur earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Kuala Lumpur earn less than 7,290 MYR, while 75% earn more. Similarly, the chart shows that 75% earn less than 10,200 MYR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Kuala Lumpur compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 5,550 MYR to 7,830 MYR. About 20% of salaries are below the 5,550 MYR mark, while 10% fall within the range of 7,830 MYR to 8,860 MYR. Only 5% of individuals have salaries exceeding 8,860 MYR.
Salary Comparison by Years of Experience / Customer Service Manager / Kuala Lumpur
How do experience and age affect pay?
| 0 - 2 Years | 5,550 MYR | |
| 2 - 5 Years | +29% | 7,130 MYR |
| 5 - 10 Years | +38% | 9,840 MYR |
| 10 - 15 Years | +24% | 12,200 MYR |
| 15 - 20 Years | +7% | 13,100 MYR |
| 20+ Years | +7% | 13,900 MYR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 5,550 MYR.
While someone with an experience level between two and five years is expected to earn 7,130 MYR, 29% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 9,840 MYR, 38% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 12,200 MYR, 24% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 13,100 MYR, 7% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 13,900 MYR, 7% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Kuala Lumpur
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 6,930 MYR | |
| Certificate or Diploma | +15% | 7,950 MYR |
| Bachelor's Degree | +35% | 10,700 MYR |
| Master's Degree | +26% | 13,500 MYR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 6,930 MYR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 7,950 MYR, 15% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 10,700 MYR, 35% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 13,500 MYR, 26% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Malaysia costs anywhere from 33,100 MYR to 99,200 MYR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Kuala Lumpur
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Malaysia, the average difference between the salary of male and female employees is 10%.
| Male | 9,150 MYR | |
| Female | -9% | 8,340 MYR |
Salary Comparison By Gender in Malaysia for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Kuala Lumpur
How much are annual salary increments in Kuala Lumpur for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in Malaysia are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.
Malaysia / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / Malaysia
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/malaysia/customer-service-and-call-center/customer-service-manager/annual-salary-bonus-rate-malaysia-customer-service-manager.jpg
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Kuala Lumpur
55 MYR per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Kuala Lumpur is 55 MYR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Kuala Lumpur is 27 MYR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 3,380 MYR | -65% |
| Account Service Representative | 3,430 MYR | -64% |
| Business Support Specialist | 4,410 MYR | -54% |
| Call Center Advisor | 3,650 MYR | -62% |
| Call Center Duty Manager | 4,860 MYR | -49% |
| Call Center Manager | 8,930 MYR | -7% |
| Call Center Quality Analyst | 5,580 MYR | -42% |
| Call Center Representative | 2,760 MYR | -71% |
| Call Center Scheduler | 3,330 MYR | -65% |
| Call Center Scheduling Manager | 4,440 MYR | -54% |
| Call Center Supervisor | 3,700 MYR | -61% |
| Call Center Team Leader | 4,610 MYR | -52% |
| Call Center Technology Specialist | 5,670 MYR | -41% |
| Chatbot Copywriter | 4,540 MYR | -52% |
| Chatbot Deployment Specialist | 5,020 MYR | -47% |
| Chatbot Marketing Specialist | 6,380 MYR | -33% |
| Chief Customer Experience and Success Officer | 11,000 MYR |  +15% |
| Client Engagement Specialest | 4,960 MYR | -48% |
| Client Executive | 3,750 MYR | -61% |
| Client Liaison Officer | 2,610 MYR | -73% |
| Client Relations Manager | 10,100 MYR | +6% |
| Client Relationship Executive | 8,820 MYR | -8% |
| Client Relationship Manager | 9,850 MYR | +3% |
| Client Service Analyst | 5,750 MYR | -40% |
| Client Service Representative | 2,810 MYR | -71% |
| Client Strategy Specialist | 5,950 MYR | -38% |
| Contracts Specialist | 4,400 MYR | -54% |
| Customer Care Officer | 2,830 MYR | -70% |
| Customer Care Representative | 2,850 MYR | -70% |
| Customer Center Supervisor | 3,320 MYR | -65% |
| Customer Experience Analyst | 3,450 MYR | -64% |
| Customer Experience Manager | 9,460 MYR | -1% |
| Customer Experience Specialist | 6,220 MYR | -35% |
| Customer Feedback and Insights Analyst | 6,500 MYR | -32% |
| Customer Fulfillment Specialist | 5,750 MYR | -40% |
| Customer Insights Analyst | 6,120 MYR | -36% |
| Customer Journey Analyst | 7,630 MYR | -20% |
| Customer Problem Manager | 5,810 MYR | -39% |
| Customer Relations Manager | 9,650 MYR | +1% |
| Customer Relations Specialist | 5,570 MYR | -42% |
| Customer Relationship Management Implementation Consultant | 9,450 MYR | -1% |
| Customer Retention Specialist | 7,890 MYR | -17% |
| Customer Sales Representative | 2,720 MYR | -72% |
| Customer Sales Support | 2,870 MYR | -70% |
| Customer Service Administration | 3,480 MYR | -64% |
| Customer Service Advisor | 6,260 MYR | -34% |
| Customer Service Agent | 2,850 MYR | -70% |
| Customer Service Associate | 2,740 MYR | -71% |
| Customer Service Coordinator | 3,140 MYR | -67% |
| Customer Service Country Manager | 10,600 MYR | +11% |
| Customer Service Executive | 6,270 MYR | -34% |
| Customer Service Manager | 9,550 MYR | -0% |
| Customer Service Officer | 2,700 MYR | -72% |
| Customer Service Operations Manager | 9,980 MYR | +4% |
| Customer Service Quality Assurance Analyst | 8,970 MYR | -6% |
| Customer Service Representative | 2,700 MYR | -72% |
| Customer Service Sales Support | 2,590 MYR | -73% |
| Customer Service Specialist | 2,740 MYR | -71% |
| Customer Service Supervisor | 4,080 MYR | -57% |
| Customer Service Team Leader | 6,130 MYR | -36% |
| Customer Service Trainer | 5,110 MYR | -47% |
| Customer Service Working Supervisor | 4,780 MYR | -50% |
| Customer Solutions Representative | 6,310 MYR | -34% |
| Customer Success Manager | 9,330 MYR | -2% |
| Customer Success Specialist | 5,760 MYR | -40% |
| Customer Support Agent | 2,860 MYR | -70% |
| Dispute Resolution Specialist | 4,700 MYR | -51% |
| Field Service Representative | 3,050 MYR | -68% |
| Guest Relations Officer | 2,160 MYR | -77% |
| Guest Service Agent | 2,190 MYR | -77% |
| Inbound Call Center Representative | 2,810 MYR | -71% |
| Inbound Sales Representative | 2,750 MYR | -71% |
| Internet Banking Supervisor | 8,490 MYR | -11% |
| Lead Administrator | 5,550 MYR | -42% |
| Live Chat Agent | 3,320 MYR | -65% |
| Logistics Coordinator | 2,930 MYR | -69% |
| Onboarding Specialist | 6,150 MYR | -36% |
| Operations Support Manager | 8,540 MYR | -11% |
| Real Time Analyst | 5,250 MYR | -45% |
| Regional Account Manager | 9,010 MYR | -6% |
| Remote Customer Service Representative | 3,900 MYR | -59% |
| Remote Customer Support Agent | 3,960 MYR | -59% |
| Service Administrator | 4,400 MYR | -54% |
| Service Delivery Manager | 9,770 MYR | +2% |
| Service Writer | 2,300 MYR | -76% |
| Social Media Customer Support Specialist | 5,670 MYR | -41% |
| Sourcing Assistant | 1,990 MYR | -79% |
| Telephone Operator | 2,080 MYR | -78% |
| User Experience Researcher | 6,350 MYR | -34% |
| Vendor Administration Specialist | 3,380 MYR | -65% |
| Voice Of The Customer Analyst | 5,490 MYR | -43% |
| Workforce Manager | 6,090 MYR | -36% |
Salary Comparison By City
| City | Average Salary |
| Johor Bahru | 9,440 MYR |
| Kuala Lumpur | 9,550 MYR |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Malaysia is 9% on average across all career fields.
| Private Sector | 6,340 MYR | |
| Public Sector | +9% | 6,900 MYR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Kuala Lumpur?
A good and competitive compensation would range anywhere between 8,910 MYR and 10,200 MYR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Kuala Lumpur ranges from 4,680 MYR to 7,290 MYR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
