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Customer Service Manager Average Salary in Los Angeles 2024

How much money does a person working as Customer Service Manager make in Los Angeles?


Average Yearly Salary
157,000 USD
( 13,100 USD monthly)

LOW
79,900
USD
AVERAGE
157,000
USD
HIGH
241,000
USD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in Los Angeles typically earns around 157,000 USD. Salaries range from 79,900 USD (lowest) to 241,000 USD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Los Angeles vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in Los Angeles

Median and salary distribution Los Angeles Customer Service Manager yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
143,000 USD or more
10% of people earn
127,000 to 143,000 USD
20% of people earn
91,900 USD or less
65% of people earn
91,900 to 127,000 USD
Minimum Salary
79,900 USD
Median
144,000 USD
Maximum
241,000 USD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in Los Angeles range from 79,900 USD (starting salary) to 241,000 USD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 144,000 USD, half of the professionals who work as Customer Service Manager in Los Angeles earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Los Angeles earn less than 119,000 USD, while 75% earn more. Similarly, the chart shows that 75% earn less than 164,000 USD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Los Angeles compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 91,900 USD to 127,000 USD. About 20% of salaries are below the 91,900 USD mark, while 10% fall within the range of 127,000 USD to 143,000 USD. Only 5% of individuals have salaries exceeding 143,000 USD.

Salary Comparison by Years of Experience / Customer Service Manager / Los Angeles

How do experience and age affect pay?

0 - 2 Years
89,600 USD
2 - 5 Years+31%
117,000 USD
5 - 10 Years+40%
164,000 USD
10 - 15 Years+20%
197,000 USD
15 - 20 Years+9%
214,000 USD
20+ Years+8%
231,000 USD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience yearly Los Angeles Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per year except when noted otherwise.

Employees with less than two years of experience earn approximately 89,600 USD.

While someone with an experience level between two and five years is expected to earn 117,000 USD, 31% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 164,000 USD, 40% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 197,000 USD, 20% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 214,000 USD, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 231,000 USD, 8% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Manager / Los Angeles

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
107,000 USD
Certificate or Diploma+15%
123,000 USD
Bachelor's Degree+41%
174,000 USD
Master's Degree+29%
224,000 USD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level yearly Los Angeles Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 107,000 USD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 123,000 USD, 15% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 174,000 USD, 41% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 224,000 USD, 29% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in United States costs anywhere from 39,600 USD to 119,000 USD and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Manager / Los Angeles

Salary comparison by gender United States Customer Service Manager yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in United States, the average difference between the salary of male and female employees is 6%.

Male
127,000 USD
Female-5%
121,000 USD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in United States for all Careers

Salary comparison by gender yearly United States
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Average Annual Salary Increment Percentage / Customer Service Manager / Los Angeles

How much are annual salary increments in Los Angeles for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in United States are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.

Annual Salary Increment Rate United States Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

United States / All Professions

Annual Salary Increment Rate United States
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in United States is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / United States

How much and how often are bonuses being awarded?Annual Salary Bonus Rate United States Customer Service Manager
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from % to % of their annual salary.

Received Bonus
%
No Bonus
100%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / Los Angeles


75 USD per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in Los Angeles is 75 USD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in Los Angeles is 38 USD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative52,400 USD-67%
Account Service Representative52,700 USD-66%
Business Support Specialist71,400 USD-54%
Call Center Advisor54,500 USD-65%
Call Center Duty Manager77,800 USD-50%
Call Center Manager139,000 USD-11%
Call Center Quality Analyst81,900 USD-48%
Call Center Representative44,200 USD-72%
Call Center Scheduler52,100 USD-67%
Call Center Scheduling Manager71,500 USD-54%
Call Center Supervisor58,400 USD-63%
Call Center Team Leader76,600 USD-51%
Call Center Technology Specialist89,300 USD-43%
Chatbot Copywriter76,400 USD-51%
Chatbot Deployment Specialist78,800 USD-50%
Chatbot Marketing Specialist96,400 USD-38%
Chief Customer Experience and Success Officer164,000 USD+5%
Client Engagement Specialest78,400 USD-50%
Client Executive61,200 USD-61%
Client Liaison Officer41,400 USD-74%
Client Relations Manager160,000 USD+2%
Client Relationship Executive134,000 USD-14%
Client Relationship Manager155,000 USD-1%
Client Service Analyst90,200 USD-42%
Client Service Representative41,900 USD-73%
Client Strategy Specialist87,000 USD-44%
Contracts Specialist67,500 USD-57%
Customer Care Officer41,200 USD-74%
Customer Care Representative43,900 USD-72%
Customer Center Supervisor51,000 USD-67%
Customer Experience Analyst56,600 USD-64%
Customer Experience Manager159,000 USD+1%
Customer Experience Specialist95,400 USD-39%
Customer Feedback and Insights Analyst99,900 USD-36%
Customer Fulfillment Specialist90,900 USD-42%
Customer Insights Analyst90,400 USD-42%
Customer Journey Analyst121,000 USD-23%
Customer Problem Manager89,900 USD-43%
Customer Relations Manager154,000 USD-2%
Customer Relations Specialist93,700 USD-40%
Customer Relationship Management Implementation Consultant140,000 USD-11%
Customer Retention Specialist133,000 USD-15%
Customer Sales Representative44,800 USD-71%
Customer Sales Support44,200 USD-72%
Customer Service Administration55,100 USD-65%
Customer Service Advisor92,700 USD-41%
Customer Service Agent42,200 USD-73%
Customer Service Associate44,000 USD-72%
Customer Service Coordinator53,000 USD-66%
Customer Service Country Manager167,000 USD+7%
Customer Service Executive99,700 USD-36%
Customer Service Manager157,000 USD+0%
Customer Service Officer43,800 USD-72%
Customer Service Operations Manager157,000 USD+0%
Customer Service Quality Assurance Analyst146,000 USD-7%
Customer Service Representative41,200 USD-74%
Customer Service Sales Support42,000 USD-73%
Customer Service Specialist41,500 USD-74%
Customer Service Supervisor66,200 USD-58%
Customer Service Team Leader96,700 USD-38%
Customer Service Trainer75,200 USD-52%
Customer Service Working Supervisor74,700 USD-52%
Customer Solutions Representative92,100 USD-41%
Customer Success Manager140,000 USD-11%
Customer Success Specialist90,500 USD-42%
Customer Support Agent43,100 USD-72%
Dispute Resolution Specialist77,900 USD-50%
Field Service Representative44,900 USD-71%
Guest Relations Officer33,700 USD-78%
Guest Service Agent33,900 USD-78%
Inbound Call Center Representative41,000 USD-74%
Inbound Sales Representative43,300 USD-72%
Internet Banking Supervisor142,000 USD-9%
Lead Administrator90,700 USD-42%
Live Chat Agent48,900 USD-69%
Logistics Coordinator46,500 USD-70%
Onboarding Specialist92,900 USD-41%
Operations Support Manager126,000 USD-20%
Real Time Analyst81,600 USD-48%
Regional Account Manager147,000 USD-6%
Remote Customer Service Representative61,500 USD-61%
Remote Customer Support Agent58,200 USD-63%
Service Administrator69,200 USD-56%
Service Delivery Manager153,000 USD-2%
Service Writer36,300 USD-77%
Social Media Customer Support Specialist82,400 USD-47%
Sourcing Assistant30,000 USD-81%
Telephone Operator32,200 USD-79%
User Experience Researcher101,000 USD-36%
Vendor Administration Specialist54,500 USD-65%
Voice Of The Customer Analyst86,000 USD-45%
Workforce Manager87,900 USD-44%

Salary Comparison By City

CityAverage Salary
Los Angeles157,000 USD
San Francisco137,000 USD
San Jose138,000 USD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United States is 5% on average across all career fields.

Private Sector
92,800 USD
Public Sector+5%
97,500 USD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in Los Angeles?

A good and competitive compensation would range anywhere between 144,000 USD and 164,000 USD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in Los Angeles ranges from 79,900 USD to 119,000 USD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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