Help Desk Manager Average Salary in Malaysia 2024
How much money does a person working as Help Desk Manager make in Malaysia?
LOW
3,560
MYR AVERAGE
7,130
MYR HIGH
11,000
MYR
A person working as Help Desk Manager in Malaysia typically earns around 7,130 MYR. Salaries range from 3,560 MYR (lowest) to 11,000 MYR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Help Desk Manager salaries in Malaysia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Help Desk Manager Pay Scale and Salaries in Malaysia
Salary Structure and Pay Scale Comparison
6,560 MYR or more
5,810 to 6,560 MYR
4,160 MYR or less
4,160 to 5,810 MYR
 3,560 MYR |
6,590 MYR |
11,000 MYR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Help Desk Manager in Malaysia range from 3,560 MYR (starting salary) to 11,000 MYR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 6,590 MYR, half of the professionals who work as Help Desk Manager in Malaysia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Help Desk Manager in Malaysia earn less than 5,420 MYR, while 75% earn more. Similarly, the chart shows that 75% earn less than 7,520 MYR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Help Desk Manager in Malaysia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 4,160 MYR to 5,810 MYR. About 20% of salaries are below the 4,160 MYR mark, while 10% fall within the range of 5,810 MYR to 6,560 MYR. Only 5% of individuals have salaries exceeding 6,560 MYR.
Salary Comparison by Years of Experience / Help Desk Manager / Malaysia
How do experience and age affect pay?
| 0 - 2 Years | 4,270 MYR | |
| 2 - 5 Years | +32% | 5,660 MYR |
| 5 - 10 Years | +34% | 7,570 MYR |
| 10 - 15 Years | +19% | 9,020 MYR |
| 15 - 20 Years | +8% | 9,740 MYR |
| 20+ Years | +7% | 10,400 MYR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Help Desk Manager and this is what we found.
Employees with less than two years of experience earn approximately 4,270 MYR.
While someone with an experience level between two and five years is expected to earn 5,660 MYR, 32% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 7,570 MYR, 34% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 9,020 MYR, 19% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 9,740 MYR, 8% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 10,400 MYR, 7% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Help Desk Manager / Malaysia
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Help Desk Manager.
| Certificate or Diploma | 5,660 MYR | |
| Bachelor's Degree | +37% | 7,750 MYR |
| Master's Degree | +29% | 10,000 MYR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Help Desk Manager in order to make a comparison.
Level 1: Certificate or Diploma
Employees at this education level have an average salary of 5,660 MYR.
Level 2: Bachelor's Degree
At this level, the average salary becomes 7,750 MYR, 37% more than the previous level.
Level 3: Master's Degree
At this level, the average salary becomes 10,000 MYR, 29% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Malaysia costs anywhere from 33,100 MYR to 99,200 MYR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Help Desk Manager / Malaysia
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Help Desk Manager in Malaysia, the average difference between the salary of male and female employees is 5%.
| Male | 7,300 MYR | |
| Female | -5% | 6,920 MYR |
Salary Comparison By Gender in Malaysia for all Careers
Average Annual Salary Increment Percentage / Help Desk Manager / Malaysia
How much are annual salary increments in Malaysia for individuals working as Help Desk Manager? How often do employees get salary raises?
Individuals working as Help Desk Manager in Malaysia are likely to observe a salary increase of approximately 11% every 21 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.
Malaysia / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Help Desk Manager / Malaysia
How much and how often are bonuses being awarded?
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71% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 29% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 0% to 3% of their annual salary.
| Received Bonus | 29% | |
| No Bonus | 71% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Help Desk Manager / Malaysia
41 MYR per hourThe average hourly wage (pay per hour) for individuals working as Help Desk Manager in Malaysia is 41 MYR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Help Desk Manager in Malaysia is 21 MYR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Information Technology |  -100% | |
| 2nd Line Systems Engineer | 6,040 MYR | -15% |
| Applications Support | 4,590 MYR | -36% |
| Desktop Support Engineer | 4,550 MYR | -36% |
| Desktop Support Technician | 4,460 MYR | -37% |
| Help Desk Manager | 7,130 MYR |  +0% |
| Help Desk Support | 4,490 MYR | -37% |
| Help Desk Technician | 4,680 MYR | -34% |
| Information Technology Coordinator | 4,960 MYR | -30% |
| Information Technology Helpdesk | 4,120 MYR | -42% |
| Information Technology Staff | 4,580 MYR | -36% |
| Information Technology Support | 4,510 MYR | -37% |
| Managed Service Specialist | 6,550 MYR | -8% |
| Shift Leader | 7,040 MYR | -1% |
| Software Support Engineer | 5,090 MYR | -29% |
| Support Analyst | 5,810 MYR | -18% |
| Support Specialist | 6,450 MYR | -9% |
| User Support Engineer | 5,120 MYR | -28% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Malaysia is 9% on average across all career fields.
| Private Sector | 6,340 MYR | |
| Public Sector | +9% | 6,900 MYR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Help Desk Manager in Malaysia?
A good and competitive compensation would range anywhere between 6,590 MYR and 7,520 MYR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Help Desk Manager in Malaysia ranges from 3,560 MYR to 5,420 MYR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
