A person working as Customer Service Manager in Mauritius typically earns around 64,700 MUR. Salaries range from 34,900 MUR (lowest) to 97,700 MUR (highest).
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Mauritius vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 34,900 MUR |
Median 57,800 MUR |
Maximum 97,700 MUR |
Salaries for the position Customer Service Manager in Mauritius range from 34,900 MUR (starting salary) to 97,700 MUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 57,800 MUR, half of the professionals who work as Customer Service Manager in Mauritius earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Mauritius earn less than 48,400 MUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 65,300 MUR while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Mauritius compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 38,400 MUR to 51,600 MUR. About 20% of salaries are below the 38,400 MUR mark, while 10% fall within the range of 51,600 MUR to 57,600 MUR. Only 5% of individuals have salaries exceeding 57,600 MUR.
0 - 2 Years | 40,600 MUR | |
2 - 5 Years | +26% | 51,300 MUR |
5 - 10 Years | +32% | 67,600 MUR |
10 - 15 Years | +18% | 79,500 MUR |
15 - 20 Years | +11% | 88,000 MUR |
20+ Years | +6% | 93,600 MUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 40,600 MUR.
While someone with an experience level between two and five years is expected to earn 51,300 MUR, 26% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 67,600 MUR, 32% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 79,500 MUR, 18% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 88,000 MUR, 11% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 93,600 MUR, 6% more than people with fifteen to twenty years of experience.
High School | 49,400 MUR | |
Certificate or Diploma | +13% | 55,700 MUR |
Bachelor's Degree | +32% | 73,200 MUR |
Master's Degree | +24% | 90,800 MUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Employees at this education level have an average salary of 49,400 MUR.
At this level, the average salary becomes 55,700 MUR, 13% more than the previous level.
At this level, the average salary becomes 73,200 MUR, 32% more than the previous level.
At this level, the average salary becomes 90,800 MUR, 24% more than the previous level.
A Master's degree program or any post-graduate program in Mauritius costs anywhere from 233,000 MUR to 699,000 MUR and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Mauritius, the average difference between the salary of male and female employees is 6%.
Male | 66,500 MUR | |
Female | -6% | 62,500 MUR |
Individuals working as Customer Service Manager in Mauritius are likely to observe a salary increase of approximately 7% every 31 months. The national average annual increment for all professions combined is 4% granted to employees every 29 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
41% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 59% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.
Received Bonus | 59% | |
No Bonus | 41% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Customer Service Manager in Mauritius is 200 MUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 21,300 MUR | -67% |
Account Service Representative | 20,400 MUR | -68% |
Business Support Specialist | 30,800 MUR | -52% |
Call Center Advisor | 23,100 MUR | -64% |
Call Center Duty Manager | 30,200 MUR | -53% |
Call Center Manager | 59,800 MUR | -8% |
Call Center Quality Analyst | 33,500 MUR | -48% |
Call Center Representative | 17,100 MUR | -74% |
Call Center Scheduler | 20,900 MUR | -68% |
Call Center Scheduling Manager | 28,500 MUR | -56% |
Call Center Supervisor | 25,200 MUR | -61% |
Call Center Team Leader | 30,300 MUR | -53% |
Call Center Technology Specialist | 34,100 MUR | -47% |
Chatbot Copywriter | 31,100 MUR | -52% |
Chatbot Deployment Specialist | 31,800 MUR | -51% |
Chatbot Marketing Specialist | 42,200 MUR | -35% |
Chief Customer Experience and Success Officer | 66,100 MUR | +2% |
Client Engagement Specialest | 33,800 MUR | -48% |
Client Executive | 23,600 MUR | -64% |
Client Liaison Officer | 16,500 MUR | -74% |
Client Relations Manager | 65,300 MUR | +1% |
Client Relationship Executive | 56,800 MUR | -12% |
Client Relationship Manager | 63,100 MUR | -2% |
Client Service Analyst | 37,800 MUR | -42% |
Client Service Representative | 17,800 MUR | -72% |
Client Strategy Specialist | 36,200 MUR | -44% |
Contracts Specialist | 30,000 MUR | -54% |
Customer Care Officer | 17,700 MUR | -73% |
Customer Care Representative | 16,700 MUR | -74% |
Customer Center Supervisor | 21,000 MUR | -68% |
Customer Experience Analyst | 21,600 MUR | -67% |
Customer Experience Manager | 64,800 MUR | +0% |
Customer Experience Specialist | 39,900 MUR | -38% |
Customer Feedback and Insights Analyst | 41,100 MUR | -36% |
Customer Fulfillment Specialist | 34,100 MUR | -47% |
Customer Insights Analyst | 37,200 MUR | -43% |
Customer Journey Analyst | 49,300 MUR | -24% |
Customer Problem Manager | 38,000 MUR | -41% |
Customer Relations Manager | 64,600 MUR | -0% |
Customer Relations Specialist | 38,200 MUR | -41% |
Customer Relationship Management Implementation Consultant | 56,500 MUR | -13% |
Customer Retention Specialist | 53,400 MUR | -17% |
Customer Sales Representative | 16,800 MUR | -74% |
Customer Sales Support | 18,200 MUR | -72% |
Customer Service Administration | 22,500 MUR | -65% |
Customer Service Advisor | 37,500 MUR | -42% |
Customer Service Agent | 17,000 MUR | -74% |
Customer Service Associate | 18,200 MUR | -72% |
Customer Service Coordinator | 21,200 MUR | -67% |
Customer Service Country Manager | 73,300 MUR | +13% |
Customer Service Executive | 41,600 MUR | -36% |
Customer Service Manager | 63,400 MUR | -2% |
Customer Service Officer | 17,200 MUR | -73% |
Customer Service Operations Manager | 68,900 MUR | +6% |
Customer Service Quality Assurance Analyst | 57,300 MUR | -11% |
Customer Service Representative | 16,900 MUR | -74% |
Customer Service Sales Support | 16,500 MUR | -74% |
Customer Service Specialist | 17,900 MUR | -72% |
Customer Service Supervisor | 28,100 MUR | -57% |
Customer Service Team Leader | 39,200 MUR | -39% |
Customer Service Trainer | 33,400 MUR | -48% |
Customer Service Working Supervisor | 28,800 MUR | -55% |
Customer Solutions Representative | 39,000 MUR | -40% |
Customer Success Manager | 57,500 MUR | -11% |
Customer Success Specialist | 36,500 MUR | -44% |
Customer Support Agent | 18,100 MUR | -72% |
Dispute Resolution Specialist | 30,600 MUR | -53% |
Field Service Representative | 18,800 MUR | -71% |
Guest Relations Officer | 14,100 MUR | -78% |
Guest Service Agent | 13,500 MUR | -79% |
Inbound Call Center Representative | 17,100 MUR | -74% |
Inbound Sales Representative | 17,900 MUR | -72% |
Internet Banking Supervisor | 54,200 MUR | -16% |
Lead Administrator | 38,100 MUR | -41% |
Live Chat Agent | 21,400 MUR | -67% |
Logistics Coordinator | 19,400 MUR | -70% |
Onboarding Specialist | 38,300 MUR | -41% |
Operations Support Manager | 51,100 MUR | -21% |
Real Time Analyst | 33,900 MUR | -48% |
Regional Account Manager | 56,700 MUR | -12% |
Remote Customer Service Representative | 24,900 MUR | -62% |
Remote Customer Support Agent | 25,900 MUR | -60% |
Service Administrator | 28,600 MUR | -56% |
Service Delivery Manager | 61,300 MUR | -5% |
Service Writer | 14,700 MUR | -77% |
Social Media Customer Support Specialist | 35,500 MUR | -45% |
Sourcing Assistant | 12,100 MUR | -81% |
Telephone Operator | 12,800 MUR | -80% |
User Experience Researcher | 41,000 MUR | -37% |
Vendor Administration Specialist | 21,700 MUR | -66% |
Voice Of The Customer Analyst | 34,000 MUR | -47% |
Workforce Manager | 36,000 MUR | -44% |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Mauritius is 18% on average across all career fields.
Private Sector | 41,900 MUR | |
Public Sector | +18% | 49,400 MUR |
A good and competitive compensation would range anywhere between 57,800 MUR and 65,300 MUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Customer Service Manager in Mauritius ranges from 34,900 MUR to 48,400 MUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary