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Customer Journey Analyst Average Salary in Quebec 2024

How much money does a person working as Customer Journey Analyst make in Quebec?


Average Yearly Salary
137,000 CAD
( 11,400 CAD monthly)

LOW
72,700
CAD
AVERAGE
137,000
CAD
HIGH
208,000
CAD
All salary figures displayed here are per year except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Journey Analyst in Quebec typically earns around 137,000 CAD. Salaries range from 72,700 CAD (lowest) to 208,000 CAD (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Journey Analyst salaries in Quebec vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Journey Analyst Pay Scale and Salaries in Quebec

Median and salary distribution Quebec Customer Journey Analyst yearly
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Salary Structure and Pay Scale Comparison

5% of people earn
123,000 CAD or more
10% of people earn
110,000 to 123,000 CAD
20% of people earn
81,000 CAD or less
65% of people earn
81,000 to 110,000 CAD
Minimum Salary
72,700 CAD
Median
124,000 CAD
Maximum
208,000 CAD




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per year except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Journey Analyst in Quebec range from 72,700 CAD (starting salary) to 208,000 CAD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 124,000 CAD, half of the professionals who work as Customer Journey Analyst in Quebec earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Journey Analyst in Quebec earn less than 103,000 CAD, while 75% earn more. Similarly, the chart shows that 75% earn less than 140,000 CAD while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Journey Analyst in Quebec compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 81,000 CAD to 110,000 CAD. About 20% of salaries are below the 81,000 CAD mark, while 10% fall within the range of 110,000 CAD to 123,000 CAD. Only 5% of individuals have salaries exceeding 123,000 CAD.

Salary Comparison by Years of Experience / Customer Journey Analyst / Quebec

How do experience and age affect pay?

0 - 2 Years
83,500 CAD
2 - 5 Years+23%
103,000 CAD
5 - 10 Years+42%
145,000 CAD
10 - 15 Years+17%
170,000 CAD
15 - 20 Years+10%
187,000 CAD
20+ Years+6%
198,000 CAD
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience yearly Quebec Customer Journey Analyst
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Journey Analyst and this is what we found.


All salary figures displayed here are per year except when noted otherwise.

Employees with less than two years of experience earn approximately 83,500 CAD.

While someone with an experience level between two and five years is expected to earn 103,000 CAD, 23% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 145,000 CAD, 42% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 170,000 CAD, 17% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 187,000 CAD, 10% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 198,000 CAD, 6% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Journey Analyst / Quebec

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Journey Analyst.

High School
101,000 CAD
Certificate or Diploma+13%
115,000 CAD
Bachelor's Degree+31%
150,000 CAD
Master's Degree+32%
198,000 CAD
Percentage increase and decrease are relative to the previous value
Salary comparison by education level yearly Quebec Customer Journey Analyst
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Journey Analyst in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 101,000 CAD.


Level 2: Certificate or Diploma

At this level, the average salary becomes 115,000 CAD, 13% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 150,000 CAD, 31% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 198,000 CAD, 32% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Canada costs anywhere from 50,000 CAD to 150,000 CAD and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Journey Analyst / Quebec

Salary comparison by gender Canada Customer Journey Analyst yearly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Journey Analyst in Canada, the average difference between the salary of male and female employees is 4%.

Male
127,000 CAD
Female-4%
121,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Canada for all Careers

Salary comparison by gender yearly Canada
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Average Annual Salary Increment Percentage / Customer Journey Analyst / Quebec

How much are annual salary increments in Quebec for individuals working as Customer Journey Analyst? How often do employees get salary raises?

Individuals working as Customer Journey Analyst in Canada are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.

Annual Salary Increment Rate Canada Customer Journey Analyst
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Canada / All Professions

Annual Salary Increment Rate Canada
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Canada is 7%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Journey Analyst / Canada

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Canada Customer Journey Analyst
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from % to % of their annual salary.

Received Bonus
%
No Bonus
100%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Journey Analyst / Quebec


66 CAD per hour

The average hourly wage (pay per hour) for individuals working as Customer Journey Analyst in Quebec is 66 CAD.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Journey Analyst in Quebec is 35 CAD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative59,000 CAD-57%
Account Service Representative60,500 CAD-56%
Business Support Specialist86,800 CAD-37%
Call Center Advisor65,500 CAD-52%
Call Center Duty Manager86,500 CAD-37%
Call Center Manager157,000 CAD+15%
Call Center Quality Analyst103,000 CAD-25%
Call Center Representative49,100 CAD-64%
Call Center Scheduler57,000 CAD-58%
Call Center Scheduling Manager84,700 CAD-38%
Call Center Supervisor70,600 CAD-49%
Call Center Team Leader88,900 CAD-35%
Call Center Technology Specialist95,800 CAD-30%
Chatbot Copywriter89,300 CAD-35%
Chatbot Deployment Specialist90,000 CAD-34%
Chatbot Marketing Specialist117,000 CAD-15%
Chief Customer Experience and Success Officer200,000 CAD+46%
Client Engagement Specialest94,800 CAD-31%
Client Executive72,300 CAD-47%
Client Liaison Officer46,000 CAD-66%
Client Relations Manager181,000 CAD+32%
Client Relationship Executive155,000 CAD+13%
Client Relationship Manager186,000 CAD+36%
Client Service Analyst102,000 CAD-26%
Client Service Representative50,400 CAD-63%
Client Strategy Specialist107,000 CAD-22%
Contracts Specialist84,700 CAD-38%
Customer Care Officer47,900 CAD-65%
Customer Care Representative51,700 CAD-62%
Customer Center Supervisor59,000 CAD-57%
Customer Experience Analyst65,100 CAD-53%
Customer Experience Manager186,000 CAD+36%
Customer Experience Specialist107,000 CAD-22%
Customer Feedback and Insights Analyst116,000 CAD-15%
Customer Fulfillment Specialist100,000 CAD-27%
Customer Insights Analyst108,000 CAD-21%
Customer Journey Analyst137,000 CAD-0%
Customer Problem Manager111,000 CAD-19%
Customer Relations Manager186,000 CAD+36%
Customer Relations Specialist110,000 CAD-20%
Customer Relationship Management Implementation Consultant172,000 CAD+25%
Customer Retention Specialist145,000 CAD+6%
Customer Sales Representative47,900 CAD-65%
Customer Sales Support51,100 CAD-63%
Customer Service Administration62,500 CAD-54%
Customer Service Advisor114,000 CAD-17%
Customer Service Agent51,700 CAD-62%
Customer Service Associate51,700 CAD-62%
Customer Service Coordinator57,500 CAD-58%
Customer Service Country Manager197,000 CAD+44%
Customer Service Executive115,000 CAD-16%
Customer Service Manager177,000 CAD+29%
Customer Service Officer50,400 CAD-63%
Customer Service Operations Manager185,000 CAD+35%
Customer Service Quality Assurance Analyst168,000 CAD+23%
Customer Service Representative50,400 CAD-63%
Customer Service Sales Support48,400 CAD-65%
Customer Service Specialist51,700 CAD-62%
Customer Service Supervisor74,700 CAD-46%
Customer Service Team Leader116,000 CAD-15%
Customer Service Trainer88,100 CAD-36%
Customer Service Working Supervisor82,400 CAD-40%
Customer Solutions Representative110,000 CAD-20%
Customer Success Manager161,000 CAD+17%
Customer Success Specialist103,000 CAD-25%
Customer Support Agent50,400 CAD-63%
Dispute Resolution Specialist86,200 CAD-37%
Field Service Representative52,100 CAD-62%
Guest Relations Officer40,300 CAD-71%
Guest Service Agent41,300 CAD-70%
Inbound Call Center Representative50,400 CAD-63%
Inbound Sales Representative50,400 CAD-63%
Internet Banking Supervisor157,000 CAD+15%
Lead Administrator99,600 CAD-27%
Live Chat Agent59,000 CAD-57%
Logistics Coordinator53,600 CAD-61%
Onboarding Specialist112,000 CAD-18%
Operations Support Manager155,000 CAD+13%
Real Time Analyst103,000 CAD-25%
Regional Account Manager174,000 CAD+27%
Remote Customer Service Representative73,600 CAD-46%
Remote Customer Support Agent68,200 CAD-50%
Service Administrator80,600 CAD-41%
Service Delivery Manager167,000 CAD+22%
Service Writer43,400 CAD-68%
Social Media Customer Support Specialist95,800 CAD-30%
Sourcing Assistant35,400 CAD-74%
Telephone Operator39,300 CAD-71%
User Experience Researcher114,000 CAD-17%
Vendor Administration Specialist64,500 CAD-53%
Voice Of The Customer Analyst96,800 CAD-29%
Workforce Manager104,000 CAD-24%

Salary Comparison By City

CityAverage Salary
Montreal135,000 CAD

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Canada is 4% on average across all career fields.

Private Sector
117,000 CAD
Public Sector+4%
122,000 CAD
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Journey Analyst in Quebec?

A good and competitive compensation would range anywhere between 124,000 CAD and 140,000 CAD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Journey Analyst in Quebec ranges from 72,700 CAD to 103,000 CAD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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