Customer Service Representative Average Salary in Rome 2024
How much money does a person working as Customer Service Representative make in Rome?
LOW
690
EUR AVERAGE
1,490
EUR HIGH
2,380
EUR
A person working as Customer Service Representative in Rome typically earns around 1,490 EUR. Salaries range from 690 EUR (lowest) to 2,380 EUR (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Rome vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Rome
Salary Structure and Pay Scale Comparison
1,420 EUR or more
1,240 to 1,420 EUR
860 EUR or less
860 to 1,240 EUR
 690 EUR |
1,430 EUR |
2,380 EUR |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Rome range from 690 EUR (starting salary) to 2,380 EUR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 1,430 EUR, half of the professionals who work as Customer Service Representative in Rome earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Rome earn less than 1,150 EUR, while 75% earn more. Similarly, the chart shows that 75% earn less than 1,650 EUR while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Rome compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 860 EUR to 1,240 EUR. About 20% of salaries are below the 860 EUR mark, while 10% fall within the range of 1,240 EUR to 1,420 EUR. Only 5% of individuals have salaries exceeding 1,420 EUR.
Salary Comparison by Years of Experience / Customer Service Representative / Rome
How do experience and age affect pay?
| 0 - 2 Years | 780 EUR | |
| 2 - 5 Years | +34% | 1,040 EUR |
| 5 - 10 Years | +48% | 1,540 EUR |
| 10 - 15 Years | +22% | 1,880 EUR |
| 15 - 20 Years | +9% | 2,050 EUR |
| 20+ Years | +8% | 2,220 EUR |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 780 EUR.
While someone with an experience level between two and five years is expected to earn 1,040 EUR, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 1,540 EUR, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 1,880 EUR, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 2,050 EUR, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 2,220 EUR, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Rome
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 890 EUR | |
| Certificate or Diploma | +57% | 1,400 EUR |
| Bachelor's Degree | +68% | 2,340 EUR |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 890 EUR.
Level 2: Certificate or Diploma
At this level, the average salary becomes 1,400 EUR, 57% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 2,340 EUR, 68% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Rome
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Italy, the average difference between the salary of male and female employees is 7%.
| Male | 1,320 EUR | |
| Female | +7% | 1,410 EUR |
Salary Comparison By Gender in Italy for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Rome
How much are annual salary increments in Rome for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Italy are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
Italy / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Italy
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/italy/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-italy-customer-service-representative.jpg
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Rome
9 EUR per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Rome is 9 EUR.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Rome is 4 EUR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 1,940 EUR |  +30% |
| Account Service Representative | 1,850 EUR | +24% |
| Business Support Specialist | 2,680 EUR | +79% |
| Call Center Advisor | 1,960 EUR | +31% |
| Call Center Duty Manager | 2,730 EUR | +83% |
| Call Center Manager | 5,040 EUR | +240% |
| Call Center Quality Analyst | 2,980 EUR | +99% |
| Call Center Representative | 1,550 EUR | +4% |
| Call Center Scheduler | 1,810 EUR | +21% |
| Call Center Scheduling Manager | 2,550 EUR | +71% |
| Call Center Supervisor | 2,220 EUR | +49% |
| Call Center Team Leader | 2,810 EUR | +88% |
| Call Center Technology Specialist | 3,270 EUR | +120% |
| Chatbot Copywriter | 2,810 EUR | +88% |
| Chatbot Deployment Specialist | 2,980 EUR | +99% |
| Chatbot Marketing Specialist | 3,480 EUR | +130% |
| Chief Customer Experience and Success Officer | 6,170 EUR | +310% |
| Client Engagement Specialest | 2,970 EUR | +99% |
| Client Executive | 2,160 EUR | +45% |
| Client Liaison Officer | 1,470 EUR | -2% |
| Client Relations Manager | 5,880 EUR | +290% |
| Client Relationship Executive | 4,850 EUR | +220% |
| Client Relationship Manager | 5,790 EUR | +290% |
| Client Service Analyst | 3,350 EUR | +120% |
| Client Service Representative | 1,510 EUR | +1% |
| Client Strategy Specialist | 3,330 EUR | +120% |
| Contracts Specialist | 2,580 EUR | +73% |
| Customer Care Officer | 1,570 EUR | +5% |
| Customer Care Representative | 1,620 EUR | +8% |
| Customer Center Supervisor | 1,820 EUR | +22% |
| Customer Experience Analyst | 2,070 EUR | +39% |
| Customer Experience Manager | 5,860 EUR | +290% |
| Customer Experience Specialist | 3,580 EUR | +140% |
| Customer Feedback and Insights Analyst | 3,570 EUR | +140% |
| Customer Fulfillment Specialist | 3,170 EUR | +110% |
| Customer Insights Analyst | 3,240 EUR | +120% |
| Customer Journey Analyst | 4,440 EUR | +200% |
| Customer Problem Manager | 3,270 EUR | +120% |
| Customer Relations Manager | 5,770 EUR | +290% |
| Customer Relations Specialist | 3,450 EUR | +130% |
| Customer Relationship Management Implementation Consultant | 5,280 EUR | +250% |
| Customer Retention Specialist | 4,670 EUR | +210% |
| Customer Sales Representative | 1,560 EUR | +4% |
| Customer Sales Support | 1,580 EUR | +6% |
| Customer Service Administration | 2,020 EUR | +35% |
| Customer Service Advisor | 3,500 EUR | +130% |
| Customer Service Agent | 1,590 EUR | +6% |
| Customer Service Associate | 1,550 EUR | +4% |
| Customer Service Coordinator | 1,860 EUR | +24% |
| Customer Service Country Manager | 6,020 EUR | +300% |
| Customer Service Executive | 3,790 EUR | +150% |
| Customer Service Manager | 5,650 EUR | +280% |
| Customer Service Officer | 1,620 EUR | +8% |
| Customer Service Operations Manager | 5,660 EUR | +280% |
| Customer Service Quality Assurance Analyst | 5,390 EUR | +260% |
| Customer Service Representative | 1,490 EUR | -0% |
| Customer Service Sales Support | 1,560 EUR | +4% |
| Customer Service Specialist | 1,580 EUR | +6% |
| Customer Service Supervisor | 2,370 EUR | +59% |
| Customer Service Team Leader | 3,600 EUR | +140% |
| Customer Service Trainer | 2,880 EUR | +93% |
| Customer Service Working Supervisor | 2,640 EUR | +77% |
| Customer Solutions Representative | 3,340 EUR | +120% |
| Customer Success Manager | 5,050 EUR | +240% |
| Customer Success Specialist | 3,420 EUR | +130% |
| Customer Support Agent | 1,610 EUR | +8% |
| Dispute Resolution Specialist | 2,900 EUR | +94% |
| Field Service Representative | 1,690 EUR | +13% |
| Guest Relations Officer | 1,270 EUR | -15% |
| Guest Service Agent | 1,210 EUR | -19% |
| Inbound Call Center Representative | 1,570 EUR | +5% |
| Inbound Sales Representative | 1,530 EUR | +2% |
| Internet Banking Supervisor | 5,220 EUR | +250% |
| Lead Administrator | 3,360 EUR | +120% |
| Live Chat Agent | 1,780 EUR | +19% |
| Logistics Coordinator | 1,770 EUR | +18% |
| Onboarding Specialist | 3,300 EUR | +120% |
| Operations Support Manager | 4,770 EUR | +220% |
| Real Time Analyst | 3,130 EUR | +110% |
| Regional Account Manager | 5,170 EUR | +250% |
| Remote Customer Service Representative | 2,290 EUR | +53% |
| Remote Customer Support Agent | 2,230 EUR | +49% |
| Service Administrator | 2,450 EUR | +64% |
| Service Delivery Manager | 5,310 EUR | +260% |
| Service Writer | 1,350 EUR | -10% |
| Social Media Customer Support Specialist | 3,150 EUR | +110% |
| Sourcing Assistant | 1,140 EUR | -24% |
| Telephone Operator | 1,150 EUR | -23% |
| User Experience Researcher | 3,700 EUR | +150% |
| Vendor Administration Specialist | 1,950 EUR | +31% |
| Voice Of The Customer Analyst | 3,150 EUR | +110% |
| Workforce Manager | 3,180 EUR | +110% |
Salary Comparison By City
| City | Average Salary |
| Milano | 1,500 EUR |
| Rome | 1,490 EUR |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Italy is 5% on average across all career fields.
| Private Sector | 3,560 EUR | |
| Public Sector | +5% | 3,750 EUR |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Rome?
A good and competitive compensation would range anywhere between 1,430 EUR and 1,650 EUR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Rome ranges from 690 EUR to 1,150 EUR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
