Customer Service Manager Average Salary in Russia 2024
How much money does a person working as Customer Service Manager make in Russia?
LOW
69,500
RUB AVERAGE
136,000
RUB HIGH
210,000
RUB
A person working as Customer Service Manager in Russia typically earns around 136,000 RUB. Salaries range from 69,500 RUB (lowest) to 210,000 RUB (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Russia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Russia
Salary Structure and Pay Scale Comparison
124,000 RUB or more
110,000 to 124,000 RUB
79,900 RUB or less
79,900 to 110,000 RUB
 69,500 RUB |
125,000 RUB |
210,000 RUB |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Russia range from 69,500 RUB (starting salary) to 210,000 RUB (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 125,000 RUB, half of the professionals who work as Customer Service Manager in Russia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Russia earn less than 103,000 RUB, while 75% earn more. Similarly, the chart shows that 75% earn less than 142,000 RUB while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Russia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 79,900 RUB to 110,000 RUB. About 20% of salaries are below the 79,900 RUB mark, while 10% fall within the range of 110,000 RUB to 124,000 RUB. Only 5% of individuals have salaries exceeding 124,000 RUB.
Salary Comparison by Years of Experience / Customer Service Manager / Russia
How do experience and age affect pay?
| 0 - 2 Years | 77,900 RUB | |
| 2 - 5 Years | +31% | 102,000 RUB |
| 5 - 10 Years | +40% | 142,000 RUB |
| 10 - 15 Years | +20% | 171,000 RUB |
| 15 - 20 Years | +9% | 186,000 RUB |
| 20+ Years | +8% | 201,000 RUB |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 77,900 RUB.
While someone with an experience level between two and five years is expected to earn 102,000 RUB, 31% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 142,000 RUB, 40% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 171,000 RUB, 20% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 186,000 RUB, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 201,000 RUB, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Russia
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 93,300 RUB | |
| Certificate or Diploma | +15% | 107,000 RUB |
| Bachelor's Degree | +41% | 151,000 RUB |
| Master's Degree | +29% | 194,000 RUB |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 93,300 RUB.
Level 2: Certificate or Diploma
At this level, the average salary becomes 107,000 RUB, 15% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 151,000 RUB, 41% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 194,000 RUB, 29% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in Russia costs anywhere from 521,000 RUB to 1,560,000 RUB and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Russia
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in Russia, the average difference between the salary of male and female employees is 9%.
| Male | 142,000 RUB | |
| Female | -8% | 131,000 RUB |
Salary Comparison By Gender in Russia for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Russia
How much are annual salary increments in Russia for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in Russia are likely to observe a salary increase of approximately 11% every 19 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
Russia / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / Russia
How much and how often are bonuses being awarded?
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20% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 80% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 6% to 8% of their annual salary.
| Received Bonus | 80% | |
| No Bonus | 20% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Russia
790 RUB per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Russia is 790 RUB.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Russia is 400 RUB. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 45,200 RUB | -67% |
| Account Service Representative | 46,100 RUB | -66% |
| Business Support Specialist | 61,900 RUB | -55% |
| Call Center Advisor | 47,400 RUB | -65% |
| Call Center Duty Manager | 65,500 RUB | -52% |
| Call Center Manager | 125,000 RUB | -8% |
| Call Center Quality Analyst | 76,400 RUB | -44% |
| Call Center Representative | 37,400 RUB | -73% |
| Call Center Scheduler | 42,500 RUB | -69% |
| Call Center Scheduling Manager | 60,200 RUB | -56% |
| Call Center Supervisor | 51,200 RUB | -62% |
| Call Center Team Leader | 66,800 RUB | -51% |
| Call Center Technology Specialist | 71,900 RUB | -47% |
| Chatbot Copywriter | 67,600 RUB | -50% |
| Chatbot Deployment Specialist | 72,100 RUB | -47% |
| Chatbot Marketing Specialist | 85,300 RUB | -37% |
| Chief Customer Experience and Success Officer | 144,000 RUB |  +6% |
| Client Engagement Specialest | 68,800 RUB | -49% |
| Client Executive | 50,100 RUB | -63% |
| Client Liaison Officer | 35,800 RUB | -74% |
| Client Relations Manager | 137,000 RUB | +1% |
| Client Relationship Executive | 126,000 RUB | -7% |
| Client Relationship Manager | 131,000 RUB | -4% |
| Client Service Analyst | 79,000 RUB | -42% |
| Client Service Representative | 36,500 RUB | -73% |
| Client Strategy Specialist | 78,900 RUB | -42% |
| Contracts Specialist | 62,400 RUB | -54% |
| Customer Care Officer | 38,900 RUB | -71% |
| Customer Care Representative | 35,700 RUB | -74% |
| Customer Center Supervisor | 46,500 RUB | -66% |
| Customer Experience Analyst | 48,500 RUB | -64% |
| Customer Experience Manager | 141,000 RUB | +4% |
| Customer Experience Specialist | 84,500 RUB | -38% |
| Customer Feedback and Insights Analyst | 91,100 RUB | -33% |
| Customer Fulfillment Specialist | 75,400 RUB | -45% |
| Customer Insights Analyst | 77,400 RUB | -43% |
| Customer Journey Analyst | 103,000 RUB | -24% |
| Customer Problem Manager | 82,200 RUB | -40% |
| Customer Relations Manager | 132,000 RUB | -3% |
| Customer Relations Specialist | 82,900 RUB | -39% |
| Customer Relationship Management Implementation Consultant | 123,000 RUB | -10% |
| Customer Retention Specialist | 110,000 RUB | -19% |
| Customer Sales Representative | 35,800 RUB | -74% |
| Customer Sales Support | 40,300 RUB | -70% |
| Customer Service Administration | 47,100 RUB | -65% |
| Customer Service Advisor | 81,800 RUB | -40% |
| Customer Service Agent | 37,200 RUB | -73% |
| Customer Service Associate | 39,300 RUB | -71% |
| Customer Service Coordinator | 43,700 RUB | -68% |
| Customer Service Country Manager | 157,000 RUB | +15% |
| Customer Service Executive | 92,700 RUB | -32% |
| Customer Service Manager | 136,000 RUB | -0% |
| Customer Service Officer | 38,600 RUB | -72% |
| Customer Service Operations Manager | 148,000 RUB | +9% |
| Customer Service Quality Assurance Analyst | 128,000 RUB | -6% |
| Customer Service Representative | 37,100 RUB | -73% |
| Customer Service Sales Support | 37,000 RUB | -73% |
| Customer Service Specialist | 37,800 RUB | -72% |
| Customer Service Supervisor | 59,100 RUB | -57% |
| Customer Service Team Leader | 81,200 RUB | -40% |
| Customer Service Trainer | 72,200 RUB | -47% |
| Customer Service Working Supervisor | 63,600 RUB | -53% |
| Customer Solutions Representative | 81,100 RUB | -40% |
| Customer Success Manager | 129,000 RUB | -5% |
| Customer Success Specialist | 82,800 RUB | -39% |
| Customer Support Agent | 39,200 RUB | -71% |
| Dispute Resolution Specialist | 66,800 RUB | -51% |
| Field Service Representative | 41,200 RUB | -70% |
| Guest Relations Officer | 29,000 RUB | -79% |
| Guest Service Agent | 29,600 RUB | -78% |
| Inbound Call Center Representative | 37,200 RUB | -73% |
| Inbound Sales Representative | 39,000 RUB | -71% |
| Internet Banking Supervisor | 119,000 RUB | -13% |
| Lead Administrator | 76,600 RUB | -44% |
| Live Chat Agent | 43,800 RUB | -68% |
| Logistics Coordinator | 43,300 RUB | -68% |
| Onboarding Specialist | 78,700 RUB | -42% |
| Operations Support Manager | 111,000 RUB | -19% |
| Real Time Analyst | 76,700 RUB | -44% |
| Regional Account Manager | 120,000 RUB | -12% |
| Remote Customer Service Representative | 51,600 RUB | -62% |
| Remote Customer Support Agent | 55,900 RUB | -59% |
| Service Administrator | 62,400 RUB | -54% |
| Service Delivery Manager | 125,000 RUB | -8% |
| Service Writer | 30,500 RUB | -78% |
| Social Media Customer Support Specialist | 77,900 RUB | -43% |
| Sourcing Assistant | 25,700 RUB | -81% |
| Telephone Operator | 28,100 RUB | -79% |
| User Experience Researcher | 85,900 RUB | -37% |
| Vendor Administration Specialist | 45,900 RUB | -66% |
| Voice Of The Customer Analyst | 72,300 RUB | -47% |
| Workforce Manager | 76,100 RUB | -44% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Russia is 6% on average across all career fields.
| Private Sector | 101,000 RUB | |
| Public Sector | +6% | 108,000 RUB |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Russia?
A good and competitive compensation would range anywhere between 125,000 RUB and 142,000 RUB. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Russia ranges from 69,500 RUB to 103,000 RUB. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
