Customer Service Manager Average Salary in Scotland 2024
How much money does a person working as Customer Service Manager make in Scotland?
LOW
70,700
GBP AVERAGE
133,000
GBP HIGH
203,000
GBP
A person working as Customer Service Manager in Scotland typically earns around 133,000 GBP. Salaries range from 70,700 GBP (lowest) to 203,000 GBP (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in Scotland vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Manager Pay Scale and Salaries in Scotland
Salary Structure and Pay Scale Comparison
120,000 GBP or more
107,000 to 120,000 GBP
78,800 GBP or less
78,800 to 107,000 GBP
 70,700 GBP |
120,000 GBP |
203,000 GBP |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Manager in Scotland range from 70,700 GBP (starting salary) to 203,000 GBP (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 120,000 GBP, half of the professionals who work as Customer Service Manager in Scotland earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in Scotland earn less than 100,000 GBP, while 75% earn more. Similarly, the chart shows that 75% earn less than 136,000 GBP while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in Scotland compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 78,800 GBP to 107,000 GBP. About 20% of salaries are below the 78,800 GBP mark, while 10% fall within the range of 107,000 GBP to 120,000 GBP. Only 5% of individuals have salaries exceeding 120,000 GBP.
Salary Comparison by Years of Experience / Customer Service Manager / Scotland
How do experience and age affect pay?
| 0 - 2 Years | 81,200 GBP | |
| 2 - 5 Years | +23% | 99,700 GBP |
| 5 - 10 Years | +42% | 141,000 GBP |
| 10 - 15 Years | +17% | 165,000 GBP |
| 15 - 20 Years | +10% | 182,000 GBP |
| 20+ Years | +6% | 192,000 GBP |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.
Employees with less than two years of experience earn approximately 81,200 GBP.
While someone with an experience level between two and five years is expected to earn 99,700 GBP, 23% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 141,000 GBP, 42% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 165,000 GBP, 17% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 182,000 GBP, 10% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 192,000 GBP, 6% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Manager / Scotland
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.
| High School | 98,400 GBP | |
| Certificate or Diploma | +13% | 112,000 GBP |
| Bachelor's Degree | +31% | 146,000 GBP |
| Master's Degree | +32% | 192,000 GBP |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 98,400 GBP.
Level 2: Certificate or Diploma
At this level, the average salary becomes 112,000 GBP, 13% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 146,000 GBP, 31% more than the previous level.
Level 4: Master's Degree
At this level, the average salary becomes 192,000 GBP, 32% more than the previous level.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in United Kingdom costs anywhere from 29,700 GBP to 89,100 GBP and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Manager / Scotland
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in United Kingdom, the average difference between the salary of male and female employees is 4%.
| Male | 103,000 GBP | |
| Female | -4% | 98,600 GBP |
Salary Comparison By Gender in United Kingdom for all Careers
Average Annual Salary Increment Percentage / Customer Service Manager / Scotland
How much are annual salary increments in Scotland for individuals working as Customer Service Manager? How often do employees get salary raises?
Individuals working as Customer Service Manager in United Kingdom are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
United Kingdom / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Manager / United Kingdom
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/united-kingdom/customer-service-and-call-center/customer-service-manager/annual-salary-bonus-rate-united-kingdom-customer-service-manager.jpg
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Manager / Scotland
64 GBP per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Manager in Scotland is 64 GBP.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Manager in Scotland is 34 GBP. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 45,400 GBP | -66% |
| Account Service Representative | 46,700 GBP | -65% |
| Business Support Specialist | 61,000 GBP | -54% |
| Call Center Advisor | 48,600 GBP | -64% |
| Call Center Duty Manager | 63,900 GBP | -52% |
| Call Center Manager | 128,000 GBP | -4% |
| Call Center Quality Analyst | 74,100 GBP | -44% |
| Call Center Representative | 36,300 GBP | -73% |
| Call Center Scheduler | 45,600 GBP | -66% |
| Call Center Scheduling Manager | 61,600 GBP | -54% |
| Call Center Supervisor | 51,300 GBP | -62% |
| Call Center Team Leader | 65,000 GBP | -51% |
| Call Center Technology Specialist | 76,400 GBP | -43% |
| Chatbot Copywriter | 62,700 GBP | -53% |
| Chatbot Deployment Specialist | 70,400 GBP | -47% |
| Chatbot Marketing Specialist | 83,300 GBP | -38% |
| Chief Customer Experience and Success Officer | 150,000 GBP |  +12% |
| Client Engagement Specialest | 68,900 GBP | -48% |
| Client Executive | 52,900 GBP | -60% |
| Client Liaison Officer | 37,400 GBP | -72% |
| Client Relations Manager | 135,000 GBP | +1% |
| Client Relationship Executive | 126,000 GBP | -6% |
| Client Relationship Manager | 142,000 GBP | +6% |
| Client Service Analyst | 75,500 GBP | -43% |
| Client Service Representative | 37,400 GBP | -72% |
| Client Strategy Specialist | 79,300 GBP | -41% |
| Contracts Specialist | 62,000 GBP | -54% |
| Customer Care Officer | 38,200 GBP | -71% |
| Customer Care Representative | 38,600 GBP | -71% |
| Customer Center Supervisor | 43,500 GBP | -67% |
| Customer Experience Analyst | 49,500 GBP | -63% |
| Customer Experience Manager | 131,000 GBP | -2% |
| Customer Experience Specialist | 82,100 GBP | -38% |
| Customer Feedback and Insights Analyst | 85,300 GBP | -36% |
| Customer Fulfillment Specialist | 77,100 GBP | -42% |
| Customer Insights Analyst | 83,300 GBP | -38% |
| Customer Journey Analyst | 102,000 GBP | -24% |
| Customer Problem Manager | 80,700 GBP | -39% |
| Customer Relations Manager | 136,000 GBP | +2% |
| Customer Relations Specialist | 76,900 GBP | -42% |
| Customer Relationship Management Implementation Consultant | 128,000 GBP | -4% |
| Customer Retention Specialist | 108,000 GBP | -19% |
| Customer Sales Representative | 38,900 GBP | -71% |
| Customer Sales Support | 37,700 GBP | -72% |
| Customer Service Administration | 46,400 GBP | -65% |
| Customer Service Advisor | 84,800 GBP | -36% |
| Customer Service Agent | 38,600 GBP | -71% |
| Customer Service Associate | 39,300 GBP | -71% |
| Customer Service Coordinator | 43,100 GBP | -68% |
| Customer Service Country Manager | 148,000 GBP | +11% |
| Customer Service Executive | 86,200 GBP | -35% |
| Customer Service Manager | 133,000 GBP | -0% |
| Customer Service Officer | 38,200 GBP | -71% |
| Customer Service Operations Manager | 139,000 GBP | +4% |
| Customer Service Quality Assurance Analyst | 127,000 GBP | -5% |
| Customer Service Representative | 38,200 GBP | -71% |
| Customer Service Sales Support | 36,600 GBP | -73% |
| Customer Service Specialist | 39,300 GBP | -71% |
| Customer Service Supervisor | 56,000 GBP | -58% |
| Customer Service Team Leader | 88,100 GBP | -34% |
| Customer Service Trainer | 67,500 GBP | -49% |
| Customer Service Working Supervisor | 63,100 GBP | -53% |
| Customer Solutions Representative | 84,700 GBP | -36% |
| Customer Success Manager | 123,000 GBP | -8% |
| Customer Success Specialist | 80,800 GBP | -39% |
| Customer Support Agent | 38,900 GBP | -71% |
| Dispute Resolution Specialist | 64,600 GBP | -52% |
| Field Service Representative | 41,700 GBP | -69% |
| Guest Relations Officer | 30,500 GBP | -77% |
| Guest Service Agent | 31,500 GBP | -76% |
| Inbound Call Center Representative | 37,400 GBP | -72% |
| Inbound Sales Representative | 35,900 GBP | -73% |
| Internet Banking Supervisor | 119,000 GBP | -11% |
| Lead Administrator | 77,800 GBP | -42% |
| Live Chat Agent | 43,500 GBP | -67% |
| Logistics Coordinator | 40,200 GBP | -70% |
| Onboarding Specialist | 83,300 GBP | -38% |
| Operations Support Manager | 116,000 GBP | -13% |
| Real Time Analyst | 72,600 GBP | -46% |
| Regional Account Manager | 127,000 GBP | -5% |
| Remote Customer Service Representative | 56,000 GBP | -58% |
| Remote Customer Support Agent | 52,200 GBP | -61% |
| Service Administrator | 57,500 GBP | -57% |
| Service Delivery Manager | 134,000 GBP | +0% |
| Service Writer | 33,000 GBP | -75% |
| Social Media Customer Support Specialist | 76,400 GBP | -43% |
| Sourcing Assistant | 26,100 GBP | -80% |
| Telephone Operator | 29,900 GBP | -78% |
| User Experience Researcher | 84,700 GBP | -36% |
| Vendor Administration Specialist | 46,900 GBP | -65% |
| Voice Of The Customer Analyst | 74,700 GBP | -44% |
| Workforce Manager | 83,300 GBP | -38% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United Kingdom is 4% on average across all career fields.
| Private Sector | 69,700 GBP | |
| Public Sector | +4% | 72,800 GBP |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Manager in Scotland?
A good and competitive compensation would range anywhere between 120,000 GBP and 136,000 GBP. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Manager in Scotland ranges from 70,700 GBP to 100,000 GBP. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
