Customer Service Representative Average Salary in Sweden 2024
How much money does a person working as Customer Service Representative make in Sweden?
LOW
9,540
SEK AVERAGE
18,300
SEK HIGH
28,100
SEK
A person working as Customer Service Representative in Sweden typically earns around 18,300 SEK. Salaries range from 9,540 SEK (lowest) to 28,100 SEK (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Sweden vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Sweden
Salary Structure and Pay Scale Comparison
16,600 SEK or more
14,800 to 16,600 SEK
10,800 SEK or less
10,800 to 14,800 SEK
 9,540 SEK |
16,700 SEK |
28,100 SEK |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Sweden range from 9,540 SEK (starting salary) to 28,100 SEK (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 16,700 SEK, half of the professionals who work as Customer Service Representative in Sweden earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Sweden earn less than 13,800 SEK, while 75% earn more. Similarly, the chart shows that 75% earn less than 18,900 SEK while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Sweden compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 10,800 SEK to 14,800 SEK. About 20% of salaries are below the 10,800 SEK mark, while 10% fall within the range of 14,800 SEK to 16,600 SEK. Only 5% of individuals have salaries exceeding 16,600 SEK.
Salary Comparison by Years of Experience / Customer Service Representative / Sweden
How do experience and age affect pay?
| 0 - 2 Years | 10,800 SEK | |
| 2 - 5 Years | +34% | 14,500 SEK |
| 5 - 10 Years | +30% | 18,900 SEK |
| 10 - 15 Years | +21% | 22,900 SEK |
| 15 - 20 Years | +9% | 25,000 SEK |
| 20+ Years | +5% | 26,300 SEK |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 10,800 SEK.
While someone with an experience level between two and five years is expected to earn 14,500 SEK, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 18,900 SEK, 30% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 22,900 SEK, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 25,000 SEK, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 26,300 SEK, 5% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Sweden
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 12,900 SEK | |
| Certificate or Diploma | +43% | 18,400 SEK |
| Bachelor's Degree | +38% | 25,500 SEK |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 12,900 SEK.
Level 2: Certificate or Diploma
At this level, the average salary becomes 18,400 SEK, 43% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 25,500 SEK, 38% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Sweden
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Sweden, the average difference between the salary of male and female employees is 4%.
| Male | 17,900 SEK | |
| Female | +5% | 18,800 SEK |
Salary Comparison By Gender in Sweden for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Sweden
How much are annual salary increments in Sweden for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Sweden are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
Sweden / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Sweden
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/sweden/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-sweden-customer-service-representative.jpg
46% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 54% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
| Received Bonus | 54% | |
| No Bonus | 46% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Sweden
110 SEK per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Sweden is 110 SEK.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Sweden is 55 SEK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 20,100 SEK |  +10% |
| Account Service Representative | 21,100 SEK | +15% |
| Business Support Specialist | 29,200 SEK | +59% |
| Call Center Advisor | 23,000 SEK | +25% |
| Call Center Duty Manager | 30,900 SEK | +68% |
| Call Center Manager | 57,100 SEK | +210% |
| Call Center Quality Analyst | 36,700 SEK | +100% |
| Call Center Representative | 17,600 SEK | -4% |
| Call Center Scheduler | 19,600 SEK | +7% |
| Call Center Scheduling Manager | 28,700 SEK | +56% |
| Call Center Supervisor | 24,400 SEK | +33% |
| Call Center Team Leader | 29,600 SEK | +61% |
| Call Center Technology Specialist | 35,600 SEK | +94% |
| Chatbot Copywriter | 28,800 SEK | +57% |
| Chatbot Deployment Specialist | 31,700 SEK | +73% |
| Chatbot Marketing Specialist | 39,800 SEK | +120% |
| Chief Customer Experience and Success Officer | 65,300 SEK | +260% |
| Client Engagement Specialest | 32,800 SEK | +79% |
| Client Executive | 24,600 SEK | +34% |
| Client Liaison Officer | 16,400 SEK | -11% |
| Client Relations Manager | 60,000 SEK | +230% |
| Client Relationship Executive | 57,500 SEK | +210% |
| Client Relationship Manager | 60,300 SEK | +230% |
| Client Service Analyst | 37,200 SEK | +100% |
| Client Service Representative | 17,700 SEK | -3% |
| Client Strategy Specialist | 38,300 SEK | +110% |
| Contracts Specialist | 27,700 SEK | +51% |
| Customer Care Officer | 17,500 SEK | -5% |
| Customer Care Representative | 17,900 SEK | -2% |
| Customer Center Supervisor | 21,900 SEK | +19% |
| Customer Experience Analyst | 22,400 SEK | +22% |
| Customer Experience Manager | 60,000 SEK | +230% |
| Customer Experience Specialist | 40,200 SEK | +120% |
| Customer Feedback and Insights Analyst | 42,900 SEK | +130% |
| Customer Fulfillment Specialist | 37,000 SEK | +100% |
| Customer Insights Analyst | 39,100 SEK | +110% |
| Customer Journey Analyst | 45,300 SEK | +150% |
| Customer Problem Manager | 39,100 SEK | +110% |
| Customer Relations Manager | 64,600 SEK | +250% |
| Customer Relations Specialist | 35,400 SEK | +93% |
| Customer Relationship Management Implementation Consultant | 55,800 SEK | +200% |
| Customer Retention Specialist | 51,300 SEK | +180% |
| Customer Sales Representative | 18,100 SEK | -1% |
| Customer Sales Support | 19,000 SEK | +4% |
| Customer Service Administration | 20,700 SEK | +13% |
| Customer Service Advisor | 37,000 SEK | +100% |
| Customer Service Agent | 16,800 SEK | -8% |
| Customer Service Associate | 18,100 SEK | -1% |
| Customer Service Coordinator | 20,400 SEK | +11% |
| Customer Service Country Manager | 68,500 SEK | +270% |
| Customer Service Executive | 43,300 SEK | +140% |
| Customer Service Manager | 62,900 SEK | +240% |
| Customer Service Officer | 17,300 SEK | -6% |
| Customer Service Operations Manager | 64,400 SEK | +250% |
| Customer Service Quality Assurance Analyst | 57,500 SEK | +210% |
| Customer Service Representative | 18,300 SEK | -0% |
| Customer Service Sales Support | 16,600 SEK | -9% |
| Customer Service Specialist | 17,400 SEK | -5% |
| Customer Service Supervisor | 27,600 SEK | +50% |
| Customer Service Team Leader | 37,500 SEK | +100% |
| Customer Service Trainer | 31,100 SEK | +70% |
| Customer Service Working Supervisor | 30,300 SEK | +65% |
| Customer Solutions Representative | 39,800 SEK | +120% |
| Customer Success Manager | 61,500 SEK | +240% |
| Customer Success Specialist | 36,400 SEK | +98% |
| Customer Support Agent | 17,900 SEK | -2% |
| Dispute Resolution Specialist | 31,200 SEK | +70% |
| Field Service Representative | 19,100 SEK | +4% |
| Guest Relations Officer | 14,400 SEK | -21% |
| Guest Service Agent | 13,700 SEK | -25% |
| Inbound Call Center Representative | 18,100 SEK | -1% |
| Inbound Sales Representative | 18,200 SEK | -1% |
| Internet Banking Supervisor | 57,100 SEK | +210% |
| Lead Administrator | 37,200 SEK | +100% |
| Live Chat Agent | 20,600 SEK | +12% |
| Logistics Coordinator | 20,200 SEK | +10% |
| Onboarding Specialist | 39,400 SEK | +110% |
| Operations Support Manager | 50,500 SEK | +180% |
| Real Time Analyst | 36,200 SEK | +97% |
| Regional Account Manager | 59,100 SEK | +220% |
| Remote Customer Service Representative | 23,800 SEK | +30% |
| Remote Customer Support Agent | 24,100 SEK | +31% |
| Service Administrator | 29,100 SEK | +59% |
| Service Delivery Manager | 57,500 SEK | +210% |
| Service Writer | 14,100 SEK | -23% |
| Social Media Customer Support Specialist | 34,900 SEK | +90% |
| Sourcing Assistant | 12,100 SEK | -34% |
| Telephone Operator | 13,000 SEK | -29% |
| User Experience Researcher | 37,700 SEK | +110% |
| Vendor Administration Specialist | 21,900 SEK | +19% |
| Voice Of The Customer Analyst | 33,100 SEK | +80% |
| Workforce Manager | 38,800 SEK | +110% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Sweden is 5% on average across all career fields.
| Private Sector | 44,200 SEK | |
| Public Sector | +5% | 46,300 SEK |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Sweden?
A good and competitive compensation would range anywhere between 16,700 SEK and 18,900 SEK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Sweden ranges from 9,540 SEK to 13,800 SEK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
