Customer Service Representative Average Salary in Switzerland 2024
How much money does a person working as Customer Service Representative make in Switzerland?
LOW
21,400
CHF AVERAGE
46,600
CHF HIGH
74,000
CHF
A person working as Customer Service Representative in Switzerland typically earns around 46,600 CHF. Salaries range from 21,400 CHF (lowest) to 74,000 CHF (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Switzerland vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Switzerland
Salary Structure and Pay Scale Comparison
44,200 CHF or more
38,700 to 44,200 CHF
26,700 CHF or less
26,700 to 38,700 CHF
 21,400 CHF |
44,500 CHF |
74,000 CHF |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Switzerland range from 21,400 CHF (starting salary) to 74,000 CHF (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 44,500 CHF, half of the professionals who work as Customer Service Representative in Switzerland earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Switzerland earn less than 35,900 CHF, while 75% earn more. Similarly, the chart shows that 75% earn less than 51,300 CHF while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Switzerland compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 26,700 CHF to 38,700 CHF. About 20% of salaries are below the 26,700 CHF mark, while 10% fall within the range of 38,700 CHF to 44,200 CHF. Only 5% of individuals have salaries exceeding 44,200 CHF.
Salary Comparison by Years of Experience / Customer Service Representative / Switzerland
How do experience and age affect pay?
| 0 - 2 Years | 24,300 CHF | |
| 2 - 5 Years | +34% | 32,500 CHF |
| 5 - 10 Years | +48% | 48,000 CHF |
| 10 - 15 Years | +22% | 58,500 CHF |
| 15 - 20 Years | +9% | 63,800 CHF |
| 20+ Years | +8% | 69,000 CHF |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 24,300 CHF.
While someone with an experience level between two and five years is expected to earn 32,500 CHF, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 48,000 CHF, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 58,500 CHF, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 63,800 CHF, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 69,000 CHF, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Switzerland
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 27,700 CHF | |
| Certificate or Diploma | +57% | 43,500 CHF |
| Bachelor's Degree | +68% | 73,000 CHF |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 27,700 CHF.
Level 2: Certificate or Diploma
At this level, the average salary becomes 43,500 CHF, 57% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 73,000 CHF, 68% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Switzerland
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Switzerland, the average difference between the salary of male and female employees is 4%.
| Male | 45,600 CHF | |
| Female | +4% | 47,500 CHF |
Salary Comparison By Gender in Switzerland for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Switzerland
How much are annual salary increments in Switzerland for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Switzerland are likely to observe a salary increase of approximately 10% every 15 months. The national average annual increment for all professions combined is 9% granted to employees every 15 months.
Switzerland / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Switzerland
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/switzerland/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-switzerland-customer-service-representative.jpg
40% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 60% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
| Received Bonus | 60% | |
| No Bonus | 40% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Switzerland
22 CHF per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Switzerland is 22 CHF.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Switzerland is 10 CHF. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 57,600 CHF |  +24% |
| Account Service Representative | 58,200 CHF | +25% |
| Business Support Specialist | 82,200 CHF | +77% |
| Call Center Advisor | 64,300 CHF | +38% |
| Call Center Duty Manager | 86,200 CHF | +85% |
| Call Center Manager | 159,000 CHF | +240% |
| Call Center Quality Analyst | 92,200 CHF | +98% |
| Call Center Representative | 46,600 CHF | +0% |
| Call Center Scheduler | 54,600 CHF | +17% |
| Call Center Scheduling Manager | 79,800 CHF | +71% |
| Call Center Supervisor | 66,500 CHF | +43% |
| Call Center Team Leader | 82,600 CHF | +77% |
| Call Center Technology Specialist | 93,100 CHF | +100% |
| Chatbot Copywriter | 84,600 CHF | +82% |
| Chatbot Deployment Specialist | 93,000 CHF | +100% |
| Chatbot Marketing Specialist | 106,000 CHF | +130% |
| Chief Customer Experience and Success Officer | 194,000 CHF | +320% |
| Client Engagement Specialest | 89,300 CHF | +92% |
| Client Executive | 67,200 CHF | +44% |
| Client Liaison Officer | 46,500 CHF | -0% |
| Client Relations Manager | 178,000 CHF | +280% |
| Client Relationship Executive | 157,000 CHF | +240% |
| Client Relationship Manager | 169,000 CHF | +260% |
| Client Service Analyst | 102,000 CHF | +120% |
| Client Service Representative | 49,400 CHF | +6% |
| Client Strategy Specialist | 105,000 CHF | +130% |
| Contracts Specialist | 78,700 CHF | +69% |
| Customer Care Officer | 46,600 CHF | +0% |
| Customer Care Representative | 49,900 CHF | +7% |
| Customer Center Supervisor | 58,800 CHF | +26% |
| Customer Experience Analyst | 59,300 CHF | +27% |
| Customer Experience Manager | 176,000 CHF | +280% |
| Customer Experience Specialist | 106,000 CHF | +130% |
| Customer Feedback and Insights Analyst | 115,000 CHF | +150% |
| Customer Fulfillment Specialist | 97,900 CHF | +110% |
| Customer Insights Analyst | 104,000 CHF | +120% |
| Customer Journey Analyst | 134,000 CHF | +190% |
| Customer Problem Manager | 105,000 CHF | +130% |
| Customer Relations Manager | 173,000 CHF | +270% |
| Customer Relations Specialist | 104,000 CHF | +120% |
| Customer Relationship Management Implementation Consultant | 166,000 CHF | +260% |
| Customer Retention Specialist | 138,000 CHF | +200% |
| Customer Sales Representative | 48,500 CHF | +4% |
| Customer Sales Support | 50,900 CHF | +9% |
| Customer Service Administration | 61,300 CHF | +32% |
| Customer Service Advisor | 110,000 CHF | +140% |
| Customer Service Agent | 49,900 CHF | +7% |
| Customer Service Associate | 47,000 CHF | +1% |
| Customer Service Coordinator | 54,700 CHF | +17% |
| Customer Service Country Manager | 184,000 CHF | +300% |
| Customer Service Executive | 109,000 CHF | +130% |
| Customer Service Manager | 166,000 CHF | +260% |
| Customer Service Officer | 46,600 CHF | +0% |
| Customer Service Operations Manager | 173,000 CHF | +270% |
| Customer Service Quality Assurance Analyst | 155,000 CHF | +230% |
| Customer Service Representative | 46,600 CHF | +0% |
| Customer Service Sales Support | 44,700 CHF | -4% |
| Customer Service Specialist | 47,000 CHF | +1% |
| Customer Service Supervisor | 71,100 CHF | +53% |
| Customer Service Team Leader | 105,000 CHF | +130% |
| Customer Service Trainer | 87,400 CHF | +88% |
| Customer Service Working Supervisor | 81,700 CHF | +75% |
| Customer Solutions Representative | 108,000 CHF | +130% |
| Customer Success Manager | 160,000 CHF | +240% |
| Customer Success Specialist | 107,000 CHF | +130% |
| Customer Support Agent | 48,500 CHF | +4% |
| Dispute Resolution Specialist | 82,100 CHF | +76% |
| Field Service Representative | 49,900 CHF | +7% |
| Guest Relations Officer | 37,200 CHF | -20% |
| Guest Service Agent | 37,600 CHF | -19% |
| Inbound Call Center Representative | 49,400 CHF | +6% |
| Inbound Sales Representative | 45,600 CHF | -2% |
| Internet Banking Supervisor | 147,000 CHF | +220% |
| Lead Administrator | 103,000 CHF | +120% |
| Live Chat Agent | 58,800 CHF | +26% |
| Logistics Coordinator | 51,100 CHF | +10% |
| Onboarding Specialist | 108,000 CHF | +130% |
| Operations Support Manager | 150,000 CHF | +220% |
| Real Time Analyst | 97,900 CHF | +110% |
| Regional Account Manager | 161,000 CHF | +250% |
| Remote Customer Service Representative | 67,000 CHF | +44% |
| Remote Customer Support Agent | 67,700 CHF | +45% |
| Service Administrator | 73,000 CHF | +57% |
| Service Delivery Manager | 160,000 CHF | +240% |
| Service Writer | 39,500 CHF | -15% |
| Social Media Customer Support Specialist | 93,100 CHF | +100% |
| Sourcing Assistant | 35,300 CHF | -24% |
| Telephone Operator | 35,700 CHF | -23% |
| User Experience Researcher | 112,000 CHF | +140% |
| Vendor Administration Specialist | 60,800 CHF | +31% |
| Voice Of The Customer Analyst | 93,100 CHF | +100% |
| Workforce Manager | 99,700 CHF | +110% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Switzerland is 4% on average across all career fields.
| Private Sector | 122,000 CHF | |
| Public Sector | +4% | 127,000 CHF |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Switzerland?
A good and competitive compensation would range anywhere between 44,500 CHF and 51,300 CHF. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Switzerland ranges from 21,400 CHF to 35,900 CHF. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
