Customer Service Quality Assurance Analyst Average Salary in Taiwan 2024

How much money does a person working as Customer Service Quality Assurance Analyst make in Taiwan?

Average Monthly Salary

172,000 TWD

( 2,060,000 TWD yearly)

LOW
92,900
TWD AVERAGE
172,000
TWD HIGH
260,000
TWD

Customer Service Quality Assurance Analyst Pay Scale and Salaries in Taiwan

Salary Structure and Pay Scale Comparison

5% of people earn
153,000 TWD or more

10% of people earn
137,000 to 153,000 TWD

20% of people earn
102,000 TWD or less

65% of people earn
102,000 to 137,000 TWD

Minimum Salary 92,900 TWD

Median 154,000 TWD

Maximum 260,000 TWD

Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

• Salary Range, Minimum Wage, and Starting Salary

  Salaries for the position Customer Service Quality Assurance Analyst in Taiwan range from 92,900 TWD (starting salary) to 260,000 TWD (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

• Median Salary

  With a median salary of 154,000 TWD, half of the professionals who work as Customer Service Quality Assurance Analyst in Taiwan earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

• Percentiles and Salary Scale

  The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Quality Assurance Analyst in Taiwan earn less than 129,000 TWD, while 75% earn more. Similarly, the chart shows that 75% earn less than 174,000 TWD while 25% earn more.

• Pay Scale Structure

  To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Quality Assurance Analyst in Taiwan compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 102,000 TWD to 137,000 TWD. About 20% of salaries are below the 102,000 TWD mark, while 10% fall within the range of 137,000 TWD to 153,000 TWD. Only 5% of individuals have salaries exceeding 153,000 TWD.

Salary Comparison by Years of Experience / Customer Service Quality Assurance Analyst / Taiwan

How do experience and age affect pay?

The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Quality Assurance Analyst and this is what we found.

Employees with less than two years of experience earn approximately 108,000 TWD.

While someone with an experience level between two and five years is expected to earn 136,000 TWD, 26% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 180,000 TWD, 32% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 211,000 TWD, 18% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 234,000 TWD, 11% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 249,000 TWD, 6% more than people with fifteen to twenty years of experience.

Typical Salary Progress for Most Careers

Salary Comparison By Education / Customer Service Quality Assurance Analyst / Taiwan

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Quality Assurance Analyst.

We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Quality Assurance Analyst in order to make a comparison.

Level 1: High School

Employees at this education level have an average salary of 131,000 TWD.

Level 2: Certificate or Diploma

At this level, the average salary becomes 148,000 TWD, 13% more than the previous level.

Level 3: Bachelor's Degree

At this level, the average salary becomes 195,000 TWD, 32% more than the previous level.

Level 4: Master's Degree

At this level, the average salary becomes 241,000 TWD, 24% more than the previous level.

Typical Salary Difference by Education for Most Careers

Salary and Compensation Comparison By Gender / Customer Service Quality Assurance Analyst / Taiwan

Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Quality Assurance Analyst in Taiwan, the average difference between the salary of male and female employees is 9%.

Salary Comparison By Gender in Taiwan for all Careers

Average Annual Salary Increment Percentage / Customer Service Quality Assurance Analyst / Taiwan

How much are annual salary increments in Taiwan for individuals working as Customer Service Quality Assurance Analyst? How often do employees get salary raises?

Individuals working as Customer Service Quality Assurance Analyst in Taiwan are likely to observe a salary increase of approximately 8% every 30 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.

Taiwan / All Professions

The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

Worldwide Salary Raises: All Countries and All Jobs

Bonus and Incentive Rates / Customer Service Quality Assurance Analyst / Taiwan

How much and how often are bonuses being awarded?

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41% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 59% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 6% to 7% of their annual salary.

Received Bonus		59%
No Bonus		41%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Quality Assurance Analyst / Taiwan

990 TWD per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Quality Assurance Analyst in Taiwan is 990 TWD.This is the rate they get paid for every worked hour.

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Quality Assurance Analyst in Taiwan is 540 TWD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Customer Service and Call Center		-100%
Account Representative	59,400 TWD	-65%
Account Service Representative	61,300 TWD	-64%
Business Support Specialist	81,800 TWD	-52%
Call Center Advisor	62,800 TWD	-64%
Call Center Duty Manager	84,000 TWD	-51%
Call Center Manager	171,000 TWD	-1%
Call Center Quality Analyst	98,200 TWD	-43%
Call Center Representative	47,700 TWD	-72%
Call Center Scheduler	58,300 TWD	-66%
Call Center Scheduling Manager	85,500 TWD	-50%
Call Center Supervisor	68,500 TWD	-60%
Call Center Team Leader	88,600 TWD	-49%
Call Center Technology Specialist	97,400 TWD	-43%
Chatbot Copywriter	82,400 TWD	-52%
Chatbot Deployment Specialist	90,800 TWD	-47%
Chatbot Marketing Specialist	115,000 TWD	-33%
Chief Customer Experience and Success Officer	194,000 TWD	+13%
Client Engagement Specialest	91,900 TWD	-47%
Client Executive	69,300 TWD	-60%
Client Liaison Officer	47,100 TWD	-73%
Client Relations Manager	177,000 TWD	+3%
Client Relationship Executive	162,000 TWD	-6%
Client Relationship Manager	185,000 TWD	+8%
Client Service Analyst	105,000 TWD	-39%
Client Service Representative	48,300 TWD	-72%
Client Strategy Specialist	109,000 TWD	-37%
Contracts Specialist	79,500 TWD	-54%
Customer Care Officer	50,700 TWD	-71%
Customer Care Representative	48,900 TWD	-72%
Customer Center Supervisor	58,400 TWD	-66%
Customer Experience Analyst	63,400 TWD	-63%
Customer Experience Manager	172,000 TWD	-0%
Customer Experience Specialist	114,000 TWD	-34%
Customer Feedback and Insights Analyst	115,000 TWD	-33%
Customer Fulfillment Specialist	105,000 TWD	-39%
Customer Insights Analyst	111,000 TWD	-35%
Customer Journey Analyst	134,000 TWD	-22%
Customer Problem Manager	114,000 TWD	-34%
Customer Relations Manager	171,000 TWD	-1%
Customer Relations Specialist	101,000 TWD	-41%
Customer Relationship Management Implementation Consultant	166,000 TWD	-4%
Customer Retention Specialist	153,000 TWD	-11%
Customer Sales Representative	48,100 TWD	-72%
Customer Sales Support	50,600 TWD	-71%
Customer Service Administration	61,100 TWD	-64%
Customer Service Advisor	110,000 TWD	-36%
Customer Service Agent	49,900 TWD	-71%
Customer Service Associate	48,300 TWD	-72%
Customer Service Coordinator	60,600 TWD	-65%
Customer Service Country Manager	204,000 TWD	+19%
Customer Service Executive	119,000 TWD	-31%
Customer Service Manager	177,000 TWD	+3%
Customer Service Officer	51,700 TWD	-70%
Customer Service Operations Manager	192,000 TWD	+12%
Customer Service Quality Assurance Analyst	172,000 TWD	-0%
Customer Service Representative	50,700 TWD	-71%
Customer Service Sales Support	49,600 TWD	-71%
Customer Service Specialist	52,300 TWD	-70%
Customer Service Supervisor	80,300 TWD	-53%
Customer Service Team Leader	115,000 TWD	-33%
Customer Service Trainer	95,500 TWD	-44%
Customer Service Working Supervisor	82,400 TWD	-52%
Customer Solutions Representative	109,000 TWD	-37%
Customer Success Manager	164,000 TWD	-5%
Customer Success Specialist	104,000 TWD	-40%
Customer Support Agent	49,100 TWD	-71%
Dispute Resolution Specialist	87,300 TWD	-49%
Field Service Representative	52,300 TWD	-70%
Guest Relations Officer	38,200 TWD	-78%
Guest Service Agent	39,400 TWD	-77%
Inbound Call Center Representative	51,300 TWD	-70%
Inbound Sales Representative	48,500 TWD	-72%
Internet Banking Supervisor	167,000 TWD	-3%
Lead Administrator	109,000 TWD	-37%
Live Chat Agent	59,600 TWD	-65%
Logistics Coordinator	55,400 TWD	-68%
Onboarding Specialist	112,000 TWD	-35%
Operations Support Manager	150,000 TWD	-13%
Real Time Analyst	99,400 TWD	-42%
Regional Account Manager	166,000 TWD	-4%
Remote Customer Service Representative	73,100 TWD	-58%
Remote Customer Support Agent	73,900 TWD	-57%
Service Administrator	77,600 TWD	-55%
Service Delivery Manager	171,000 TWD	-1%
Service Writer	43,100 TWD	-75%
Social Media Customer Support Specialist	101,000 TWD	-41%
Sourcing Assistant	37,200 TWD	-78%
Telephone Operator	37,500 TWD	-78%
User Experience Researcher	112,000 TWD	-35%
Vendor Administration Specialist	65,200 TWD	-62%
Voice Of The Customer Analyst	92,400 TWD	-46%
Workforce Manager	111,000 TWD	-35%

Salary Comparison By City

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Taiwan is 7% on average across all career fields.

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Quality Assurance Analyst in Taiwan?

A good and competitive compensation would range anywhere between 154,000 TWD and 174,000 TWD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Quality Assurance Analyst in Taiwan ranges from 92,900 TWD to 129,000 TWD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.