Customer Service Representative Average Salary in Thailand 2024
How much money does a person working as Customer Service Representative make in Thailand?
LOW
19,000
THB AVERAGE
36,600
THB HIGH
56,000
THB
A person working as Customer Service Representative in Thailand typically earns around 36,600 THB. Salaries range from 19,000 THB (lowest) to 56,000 THB (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Thailand vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Thailand
Salary Structure and Pay Scale Comparison
33,200 THB or more
29,500 to 33,200 THB
21,600 THB or less
21,600 to 29,500 THB
 19,000 THB |
33,300 THB |
56,000 THB |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Thailand range from 19,000 THB (starting salary) to 56,000 THB (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 33,300 THB, half of the professionals who work as Customer Service Representative in Thailand earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Thailand earn less than 27,600 THB, while 75% earn more. Similarly, the chart shows that 75% earn less than 37,800 THB while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Thailand compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 21,600 THB to 29,500 THB. About 20% of salaries are below the 21,600 THB mark, while 10% fall within the range of 29,500 THB to 33,200 THB. Only 5% of individuals have salaries exceeding 33,200 THB.
Salary Comparison by Years of Experience / Customer Service Representative / Thailand
How do experience and age affect pay?
| 0 - 2 Years | 21,600 THB | |
| 2 - 5 Years | +34% | 29,000 THB |
| 5 - 10 Years | +30% | 37,700 THB |
| 10 - 15 Years | +21% | 45,700 THB |
| 15 - 20 Years | +9% | 49,900 THB |
| 20+ Years | +5% | 52,500 THB |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 21,600 THB.
While someone with an experience level between two and five years is expected to earn 29,000 THB, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 37,700 THB, 30% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 45,700 THB, 21% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 49,900 THB, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 52,500 THB, 5% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Thailand
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 25,700 THB | |
| Certificate or Diploma | +43% | 36,800 THB |
| Bachelor's Degree | +38% | 50,800 THB |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 25,700 THB.
Level 2: Certificate or Diploma
At this level, the average salary becomes 36,800 THB, 43% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 50,800 THB, 38% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Thailand
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Thailand, the average difference between the salary of male and female employees is 9%.
| Male | 35,300 THB | |
| Female | +9% | 38,600 THB |
Salary Comparison By Gender in Thailand for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Thailand
How much are annual salary increments in Thailand for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Thailand are likely to observe a salary increase of approximately 9% every 17 months. The national average annual increment for all professions combined is 8% granted to employees every 17 months.
Thailand / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Thailand
How much and how often are bonuses being awarded?
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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.
| Received Bonus | 52% | |
| No Bonus | 48% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Thailand
210 THB per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Thailand is 210 THB.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Thailand is 110 THB. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 45,900 THB |  +25% |
| Account Service Representative | 46,600 THB | +27% |
| Business Support Specialist | 59,900 THB | +64% |
| Call Center Advisor | 49,500 THB | +35% |
| Call Center Duty Manager | 66,100 THB | +81% |
| Call Center Manager | 121,000 THB | +230% |
| Call Center Quality Analyst | 75,800 THB | +110% |
| Call Center Representative | 37,500 THB | +2% |
| Call Center Scheduler | 45,300 THB | +24% |
| Call Center Scheduling Manager | 60,200 THB | +64% |
| Call Center Supervisor | 50,200 THB | +37% |
| Call Center Team Leader | 62,600 THB | +71% |
| Call Center Technology Specialist | 77,000 THB | +110% |
| Chatbot Copywriter | 61,600 THB | +68% |
| Chatbot Deployment Specialist | 68,100 THB | +86% |
| Chatbot Marketing Specialist | 86,700 THB | +140% |
| Chief Customer Experience and Success Officer | 150,000 THB | +310% |
| Client Engagement Specialest | 67,400 THB | +84% |
| Client Executive | 51,000 THB | +39% |
| Client Liaison Officer | 35,500 THB | -3% |
| Client Relations Manager | 137,000 THB | +270% |
| Client Relationship Executive | 120,000 THB | +230% |
| Client Relationship Manager | 134,000 THB | +270% |
| Client Service Analyst | 78,100 THB | +110% |
| Client Service Representative | 38,100 THB | +4% |
| Client Strategy Specialist | 80,800 THB | +120% |
| Contracts Specialist | 59,700 THB | +63% |
| Customer Care Officer | 38,500 THB | +5% |
| Customer Care Representative | 38,700 THB | +6% |
| Customer Center Supervisor | 45,100 THB | +23% |
| Customer Experience Analyst | 46,800 THB | +28% |
| Customer Experience Manager | 128,000 THB | +250% |
| Customer Experience Specialist | 84,500 THB | +130% |
| Customer Feedback and Insights Analyst | 88,300 THB | +140% |
| Customer Fulfillment Specialist | 78,100 THB | +110% |
| Customer Insights Analyst | 83,100 THB | +130% |
| Customer Journey Analyst | 104,000 THB | +180% |
| Customer Problem Manager | 78,900 THB | +120% |
| Customer Relations Manager | 131,000 THB | +260% |
| Customer Relations Specialist | 75,600 THB | +110% |
| Customer Relationship Management Implementation Consultant | 128,000 THB | +250% |
| Customer Retention Specialist | 107,000 THB | +190% |
| Customer Sales Representative | 37,000 THB | +1% |
| Customer Sales Support | 39,000 THB | +7% |
| Customer Service Administration | 47,200 THB | +29% |
| Customer Service Advisor | 85,100 THB | +130% |
| Customer Service Agent | 38,700 THB | +6% |
| Customer Service Associate | 37,200 THB | +2% |
| Customer Service Coordinator | 42,600 THB | +16% |
| Customer Service Country Manager | 144,000 THB | +290% |
| Customer Service Executive | 85,200 THB | +130% |
| Customer Service Manager | 130,000 THB | +260% |
| Customer Service Officer | 36,600 THB | -0% |
| Customer Service Operations Manager | 136,000 THB | +270% |
| Customer Service Quality Assurance Analyst | 122,000 THB | +230% |
| Customer Service Representative | 36,600 THB | -0% |
| Customer Service Sales Support | 35,100 THB | -4% |
| Customer Service Specialist | 37,200 THB | +2% |
| Customer Service Supervisor | 55,400 THB | +51% |
| Customer Service Team Leader | 83,300 THB | +130% |
| Customer Service Trainer | 69,400 THB | +90% |
| Customer Service Working Supervisor | 64,900 THB | +77% |
| Customer Solutions Representative | 85,800 THB | +130% |
| Customer Success Manager | 127,000 THB | +250% |
| Customer Success Specialist | 78,300 THB | +110% |
| Customer Support Agent | 38,900 THB | +6% |
| Dispute Resolution Specialist | 63,900 THB | +75% |
| Field Service Representative | 41,400 THB | +13% |
| Guest Relations Officer | 29,300 THB | -20% |
| Guest Service Agent | 29,700 THB | -19% |
| Inbound Call Center Representative | 38,100 THB | +4% |
| Inbound Sales Representative | 37,400 THB | +2% |
| Internet Banking Supervisor | 115,000 THB | +210% |
| Lead Administrator | 75,400 THB | +110% |
| Live Chat Agent | 45,100 THB | +23% |
| Logistics Coordinator | 39,700 THB | +8% |
| Onboarding Specialist | 83,500 THB | +130% |
| Operations Support Manager | 116,000 THB | +220% |
| Real Time Analyst | 71,400 THB | +95% |
| Regional Account Manager | 122,000 THB | +230% |
| Remote Customer Service Representative | 52,900 THB | +44% |
| Remote Customer Support Agent | 53,700 THB | +47% |
| Service Administrator | 59,800 THB | +63% |
| Service Delivery Manager | 133,000 THB | +260% |
| Service Writer | 31,200 THB | -15% |
| Social Media Customer Support Specialist | 77,000 THB | +110% |
| Sourcing Assistant | 27,000 THB | -26% |
| Telephone Operator | 28,200 THB | -23% |
| User Experience Researcher | 86,300 THB | +140% |
| Vendor Administration Specialist | 45,900 THB | +25% |
| Voice Of The Customer Analyst | 74,600 THB | +100% |
| Workforce Manager | 82,800 THB | +130% |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Thailand is 7% on average across all career fields.
| Private Sector | 94,300 THB | |
| Public Sector | +7% | 101,000 THB |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Thailand?
A good and competitive compensation would range anywhere between 33,300 THB and 37,800 THB. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Thailand ranges from 19,000 THB to 27,600 THB. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
